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Support Manager Jobs in Putnam, CT (NOW HIRING)

Mosaic

Associate Direct Support Manager

Norwich, CT · On-site

$21.26/hr

The Associate Direct Support Manager plays a key role in managing the operations of the Residential and Day Services Programs. Responsibilities include coordinating activities, documenting the ...

Citizens

Sr Business Support Manager

Johnston, RI · On-site

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

Citizens

Sr Business Support Manager

Johnston, RI · On-site

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

Citizens

Sr Business Support Manager

Johnston, RI

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

Citizens Bank

Sr Business Support Manager

Johnston, RI · On-site

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

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Support Manager information

See Putnam, CT salary details

$22.8K

$68.8K

$122.6K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Putnam, CT is $68,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $92,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Putnam, CT are hiring for Support Manager jobs? Cities near Putnam, CT with the most Support Manager job openings:
Support Manager jobs near you

Associate Direct Support Manager

Mosaic

Norwich, CT • On-site

$21.26/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Hourly Rate: $21.26 Per Hour
If making a positive impact in the lives of others is always on your to-do list - you'll LOVE working with a team that puts people first.
We're looking for an Associate Direct Support Manager to join our team!
The Associate Direct Support Manager plays a key role in managing the operations of the Residential and Day Services Programs. Responsibilities include coordinating activities, documenting the progress of the people we serve, maintaining the facility, and preparing meals.
Who will love this job:
  • An advocate - you will stop at nothing to make sure people have the tools necessary for success and are passionate about working as an individual contributor on a team that's driving towards a common goal
  • A collaborator - you naturally draw people together while remaining calm and focused, even in emotionally charged situations.
  • A motivator - you get teams and partners excited about key initiatives
  • A teacher - you have a knack for explaining processes and work well with a variety of internal teams

What YOU'LL Do:
  • Monitor the health and safety of all the individuals served while ensuring that the living environments and program activities are in compliance with regulatory requirements.
  • Assist with managing the operations of residential or day Services programs, including coordinating activities, supporting individuals with all activities of daily living and scheduling staff.
  • Perform miscellaneous duties such as covering staff shortages, administering medications, participating in individual program planning teams.
  • Assist in planning and preparation of meals and snacks ensuring diet orders and kitchen sanitation procedures are followed.
  • Support the people served to identify and achieve the personal outcomes important to them.
  • Maintain detailed documentation of activities and developmental progress.
  • Intervene when aggressive and/or inappropriate behavior occurs, implementing behavior programs and strategies where appropriate
  • Maintain accurate electronic documentation, including activity records and developmental progress of people served.
  • Handle house petty cash and individual finances, including purchasing groceries or supplies as needed.
  • Oversee the maintenance of the residential facilities and transportation vehicles.

Schedule: Wednesday 3pm-11pm, Thursday 3pm-10pm, Friday 2pm-12am, Saturday 11am-11pm
Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
What YOU'LL Need:
  • High school diploma or equivalent.
  • Position requires certification in medication administration, CPR and first aid - can obtain after hire
  • Minimum of one year experience working in related field

What YOU'LL Get:
  • Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
  • Education Assistance to further your education or develop your career
  • Health, Dental, Vision, Prescription options available
  • Professional & Personal Development Opportunities
  • 403b Retirement Plan

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