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Support Developer Jobs in Philadelphia, PA (NOW HIRING)

Tata Consultancy Service Limited

Engineer

Mount Laurel, NJ · On-site

$90K - $100K/yr

... and DevOps teams to ensure high availability and performance of applications. Key Responsibilities Provide L3 production support for enterprise applications developed using Java, Spring Boot, and ...

ClifyX

Windchill Developer

West Chester, PA · On-site

... and support developers in resolving technical challenges and implementing best practices • Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives • Support ...

Accion Labs

L2 Support Engineer_Onsite

Berwyn, PA · On-site

Level 2 Technical Support Engineer Location: Berwyn, PA -Onsite Work Duration: 6+ Months of Contract Job Summary: We're looking for a skilled Technical Support Specialist to join our deskside Level 2 ...

Reliance Matrix

Desktop Support Engineer

Philadelphia, PA · On-site

$30.01 - $37.52/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides "in-house" computer/network support relating to software and hardware problems. * Troubleshoots network connectivity issues related to Cisco ISE. * Work on helpdesk and management assigned ...

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Support Developer information

See Philadelphia, PA salary details

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$64

$78

How much do support developer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support developer in Philadelphia, PA is $64.33, according to ZipRecruiter salary data. Most workers in this role earn between $43.65 and $76.49 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What cities near Philadelphia, PA are hiring for Support Developer jobs?

Cities near Philadelphia, PA with the most Support Developer job openings:

Support Developer jobs near you

Level 3 - Senior Cloud Support Engineer

Cloudnexa.com

Newtown Square, PA • On-site, Remote

Full-time

Re-posted 5 days ago

Job description

Company Description
Cloudnexa is an Amazon Web Services (AWS) Premier Partner that is looking for an experienced and motivated Cloud support engineer that enjoys solving problems, working with customers, and has a strong technical background. As an AWS Cloud Engineer, you will be the 3rd Level Support responsible for diving deep into technical issues that arise and developing solutions for our customer. In addition to support, handling Well-Architected Framework Reviews and other Professional Service engagements will be required. The ideal candidate should be a detail-oriented self-starter with independent problem solving skills, who exhibits excellent verbal and written communication skills.
This position will provide the opportunity to gain top-notch experience in cloud computing through Cloudnexa's 24/7 support and professional services operations, focused out of the Honolulu, Salt Lake City, and Philadelphia regions.
Job Description
  • General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration.
  • Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems.
  • Support pre-sales activities for designing and scoping new customer engagements.
  • Quality check existing support team work.
  • Implementing ways to automate and improve repetitive processes.
  • Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions.
  • Ability to deal with ambiguity and juggle multiple tasks at once.
  • Ability to conduct an AWS Well-Architected Framework Review.
  • Participate in a 24x7 on-call rotation.
  • Mentor existing junior Support Engineers.

Qualifications
  • Bachelor's Degree in Computer Science or related technical field.
  • 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position.
  • 2+ years in a customer facing consulting or support role.
  • 3+ years of experience with both Linux/Unix and Windows OS support.
  • 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc.
  • 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent.
  • Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting.
  • Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management.
  • Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning.
  • Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell.
  • Strong technical documentation skills.
  • Excellent verbal and written communication skills.
  • AWS SysOps Administrator - Associate Certification or equivalent.
  • AWS Solutions Architect - Associate Certification or equivalent.
  • AWS Solutions Architect - Professional Certification or equivalent AWS Certification.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Interview Requirements:
  • Video conference interview(s) are required.
  • Candidates will be required to verify and pass the following background checks.
    • Criminal background check.
    • Education background check.
    • Employment history check.
    • Drug screening.
    • Verify the right to work within the United States.

Apply