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Support Developer Jobs in Philadelphia, PA (NOW HIRING)

Cognizant

Desktop Support Engineer

Wilmington, DE · On-site

$63 - $73/hr

Cognizant is seeking a Desktop Support Engineer for a full time opportunity in Wilmington, DE Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital ...

Cognizant

Deskside Support Engineer

Wilmington, DE · On-site

$63 - $73/hr

Deskside Support Engineer Location: Wilmington, Delaware About the group: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by ...

HealthVerity

Desktop Support Engineer

Philadelphia, PA · On-site

ROLE OVERVIEW We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows ...

New

HealthVerity

Desktop Support Engineer

Philadelphia, PA · On-site

ROLE OVERVIEW We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows ...

New

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How much do support developer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support developer in Philadelphia, PA is $67.92, according to ZipRecruiter salary data. Most workers in this role earn between $46.11 and $80.77 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

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Support Developer jobs near you

Desktop Support Engineer

Cognizant

Wilmington, DE • On-site

$63 - $73/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Cognizant is seeking a Desktop Support Engineer for a full time opportunity in Wilmington, DE

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary
  • Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
What you'll do in the role:
  • Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
  • Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
  • Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
  • Provide onsite and remote support to traders in a fast-paced high-pressure environment.
  • Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
  • Coordinate with application network infrastructure and vendor teams for issue resolution.
  • Perform software installations upgrades user access management and hardware deployments.
  • Maintain documentation and follow ITIL-based support processes.
  • Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
What you’ll need to succeed:
  • Strong Windows/Mac devices support and troubleshooting skills.
  • Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
  • Familiarity with ITSM tools (ServiceNow Remedy etc.).
  • Strong communication stakeholder management and problem-solving skills.
  • 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
  • Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

The salary range for this role is between $63000 and $73000 depending on skills, experience and qualifications of the candidate. Applications will be accepted till 8/28/2026.

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