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Production Support Engineer Jobs in Philadelphia, PA

Actalent

Product Support Engineer

Horsham, PA

$75K - $115K/yr

The Product Support Engineer also develops technical documentation and training materials ... Work may occur in laboratory, manufacturing, or customer production environments, requiring ...

Actalent

Product Support Engineer

Horsham, PA

$75K - $115K/yr

The Product Support Engineer also develops technical documentation and training materials ... Work may occur in laboratory, manufacturing, or customer production environments, requiring ...

Radwell International

Production Support

Willingboro, NJ · On-site

$18 - $20/hr

Production Support Radwell International LLC | Production Operations Full-Time | Hourly | On-site ... sales, and engineering as required • Manage follow‑up processes to confirm customer ...

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Production Support Engineer information

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$18

$48

$81

How much do production support engineer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for production support engineer in Philadelphia, PA is $48.41, according to ZipRecruiter salary data. Most workers in this role earn between $40.77 and $53.12 per hour, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the most commonly searched types of Production Support Engineer jobs in Philadelphia, PA?

The most popular types of Production Support Engineer jobs in Philadelphia, PA are:

What are popular job titles related to Production Support Engineer jobs in Philadelphia, PA?

For Production Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Production Support Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Production Support Engineer jobs in Philadelphia, PA are:

Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $100,689 per year, or $48.4 per hour.

Production Support Engineer

Tata Consultancy Service Limited

New Castle, DE • On-site

$90K - $105K/yr

Full-time

Re-posted 11 days ago

Job description

Must Have Technical/Functional Skills
Education: Bachelors degree in Computer Science, Information Technology, or a closely related field.
Technical Skills: Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued.
Problem-Solving: Strong analytical abilities to digest complex issues under pressure in fast-paced production environments.
Communication: Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.
Roles & Responsibilities
Incident Management & Troubleshooting: Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.
Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.
Cross-Functional Collaboration: Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.
System Monitoring & Optimization: Build and manage application performance monitoring solutions to guarantee system health.
Documentation: Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.
Location: Need to Work from Office all 5 days a week.
Salary Range: $90,000 to $105,000 per year

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