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Support Developer Jobs in Philadelphia, PA (NOW HIRING)

Rsli

Desktop Support Engineer

Philadelphia, PA · Hybrid

$30.01 - $37.52/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides "in-house" computer/network support relating to software and hardware problems. * Troubleshoots network connectivity issues related to Cisco ISE. * Work on helpdesk and management assigned ...

Artificial Solutions

DevOps Engineer

Cherry Hill, NJ · On-site +1

$52.25 - $71.75/hr

You will be part of a team responsible for building, running and supporting our cloud infrastructure that supports our Teneo Platform (that allows developers to build Bots and Conversational AI ...

Citigroup, Inc.

DevOps Engineer, Application Support

New Castle, DE · On-site

$76K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Citi is looking for a DevOps Engineer (Apps Support Intermediate Analyst - C11) to join its application support function, where you will build, maintain, and improve the technology infrastructure ...

SEI Investments

Product Support Engineer I

Oaks, PA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This includes support of other financial based applications hosted for several business units within SEI. This highly critical and visible role includes constant interaction with many technical and ...

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Support Developer information

See Philadelphia, PA salary details

$36

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$78

How much do support developer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support developer in Philadelphia, PA is $64.33, according to ZipRecruiter salary data. Most workers in this role earn between $43.65 and $76.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What cities near Philadelphia, PA are hiring for Support Developer jobs?

Cities near Philadelphia, PA with the most Support Developer job openings:

Support Developer jobs near you

Desktop Support Engineer

Rsli

Philadelphia, PA • Hybrid

$30.01 - $37.52/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Job Responsibilities and Requirements

Troubleshoot hardware and software problems both in person and remotely, resolving and documenting the solutions in Footprints ticketing system. Works on tickets assigned by the helpdesk providing tier one support to end users.

Troubleshooting

  • Provides "in-house" computer/network support relating to software and hardware problems.

  • Troubleshoots network connectivity issues related to Cisco ISE.

  • Work on helpdesk and management assigned tickets via Footprints ticket system.

  • Video conferencing and projector equipment setups.

  • Provide documented resolution within Footprints database tracking system.

Installation/Configuration

  • Assists in equipment installations and relocations within the company.

  • Assists in corporate-wide software installations as well as updates.

  • Install PACS, FAST, VUE, and APS patches (code) for "in-house" systems.

  • Work on PC/software upgrades when needed.

  • Configure new PC's with the corporate image.

  • Thin Client configuration \ PC virtualization.

Customer Service

  • Focus on rapid identification and resolution of customer service issues.

  • Answer questions and perform initial triage on service tickets.

  • Timely and effective resolution to service tickets based on service level agreements.

  • Provide customers with updates to keep them apprised of progress toward problem resolution.

  • Participate in team meetings and customer meetings as requested.

Required Knowledge, Skills, Abilities, and/or Related Experience

  • Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field

  • 5 years of desktop support experience required.

  • Comp TIA A+, Comp TIA Network+, and/or Microsoft Technology Associate (MTA) certification a plus

  • Windows Operating System

  • Basic Networking Knowledge

  • Experience troubleshooting, installing, and configuring hardware and software

  • Ability to explain technical issues to non-technical people

  • Ability to read, understand, and apply complex technical information and to master new computer technology

  • Strong planning and organizational skills and the ability to meet deadlines

Ability to Travel: None


The expected hiring range for this position is $30.01 - $37.52 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.


Work location may be flexible if approved by the Company.


What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
  • Volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

  • Integrity
  • Empowerment
  • Compassion
  • Collaboration
  • Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.


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