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Support Developer Jobs in Michigan (NOW HIRING)

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

Vintage Cash Cow

We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business. The Role This is a hands-on role ...

Integrass

MES/MoM Support Engineer

Holland, MI · On-site

$39.25 - $51/hr

... engineering / controls teams · Central IT (infrastructure, cybersecurity, cloud, MES teams) · Support: OT network connectivity and segmentation · Secure vendor remote access and compliance ...

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Support Developer information

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$33

$58

$71

How much do support developer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for support developer in Michigan is $58.66, according to ZipRecruiter salary data. Most workers in this role earn between $39.81 and $69.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in Michigan are hiring for Support Developer jobs? Cities in Michigan with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in Michigan as of July 2026, with employment types broken down into 81% Full Time, 7% Part Time, 1% Temporary, and 11% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $122,023 per year, or $58.7 per hour.
IT Support Engineer

IT Support Engineer

BAE Networks

Troy, MI • On-site

$40K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

IT Support Engineer


In-Office Position (Troy, MI) — Providing Remote Support to Our Clients

This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting clients remotely via phone, ticketing, and remote access tools.


ABOUT BAE NETWORKS

BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology infrastructure. Our team is collaborative by nature; we rely on each other, communicate openly, and take shared ownership of the work we deliver to our clients.


THE ROLE

As an IT Support Engineer, you'll be the voice our clients hear when something needs fixing. Working from our Troy office, you'll provide remote support resolving tickets, troubleshooting issues over the phone and through remote access tools, and keeping client environments running smoothly. The technical work matters, but the client experience is shaped by the way you communicate, keep clients informed, and build confidence in BAE Networks as their trusted partner. This is a role for someone who takes pride in both the quality of their technical work and the quality of their client relationships.


WHAT YOU'LL BE DOING

  • Providing remote troubleshooting and support for end-user computers and workstations, including software issues, account configuration, and general user support
  • Remotely supporting and maintaining routers, switches, firewalls, and wireless access points at client sites
  • Troubleshooting LAN/WAN connectivity and network performance issues through to resolution
  • Supporting Windows Server, Active Directory, and Microsoft 365 environments
  • Communicating clearly with clients throughout every interaction while setting expectations, explaining work performed, and following up as needed
  • Responding to and resolving service tickets and remote support requests within defined SLA windows
  • Documenting configurations, time, and work outcomes thoroughly in our ticketing system
  • Collaborating with the internal team to escalate and resolve complex issues
  • Supporting new client onboarding and infrastructure deployment projects remotely


WHAT WE'RE LOOKING FOR

  • 1+ years of hands-on IT support or help desk experience
  • Solid understanding of TCP/IP, DNS, DHCP
  • Experience with Fortinet and Unifi products is a plus (firewall, switch, APs) — equivalent experience with other platforms is welcome
  • Proficiency with Windows Server and Microsoft 365 environments
  • Experience with IP-based phone systems is a plus
  • Strong client-facing communication skills — you can explain technical issues clearly to non-technical people and leave clients feeling taken care of
  • Comfortable working independently while staying closely connected to the team
  • Ability to work full-time from our Troy, Michigan office


NICE TO HAVE

  • Experience in a managed service provider (MSP) environment
  • Familiarity with ConnectWise or similar PSA/ticketing platforms


WHAT WE OFFER

  • Competitive salary based on your experience
  • Medical, Dental, and Vision insurance
  • 401(k)
  • Paid Time Off and paid holidays
  • Employer-provided tools and equipment
  • A collaborative team that supports each other and takes the work seriously