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Support Developer Jobs in Michigan (NOW HIRING)

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

New

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

New

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

New

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

New

Kion Group AG

Technical Support Engineer

Grand Rapids, MI · On-site

$60 - $85/hr

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

New

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See Michigan salary details

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How much do support developer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for support developer in Michigan is $58.66, according to ZipRecruiter salary data. Most workers in this role earn between $39.81 and $69.76 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Michigan?

For Support Developer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Michigan look for?

The top searched job categories for Support Developer jobs in Michigan are:

What cities in Michigan are hiring for Support Developer jobs?

Cities in Michigan with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $122,023 per year, or $58.7 per hour.

Senior Avionics Support Engineer

Acron Aviation

Grand Rapids, MI • On-site

Full-time

Re-posted 13 days ago

Job description

About Acron Aviation (Avionics - Aftermarket):
Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Through our Aftermarket organization, we support operators, OEMs, maintenance providers, and fleet owners by delivering product support, repair, overhaul, technical services, and lifecycle sustainment solutions across a broad portfolio of avionics products. Our Aftermarket team plays a critical role in ensuring product availability, customer satisfaction, and operational excellence throughout the service life of our systems.
Job Title
Senior Technical Support Engineer - Aftermarket
Position Summary
The Senior Technical Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and surveillance avionics products, including TCAS, TAWS, ADS-B Mode S Transponders, and Lynx systems.
As a key member of the technical support organization, this role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns.
The engineer will manage a broad range of support activities to ensure customer satisfaction, including troubleshooting, customer guidance, and training on product operation and maintenance. The role requires strong analytical and problem-solving skills, particularly in root cause and corrective action (RC/CA), system performance evaluation, data reporting, MTBF/MTBUR analysis, and failure investigation.
Additionally, the engineer will coordinate and track corrective action plans, collaborating across multiple functions and disciplines to ensure optimal product supportability and continuous improvement. Strong leadership, communication, and organizational skills are essential, as the role requires self-managed scheduling and effective representation of the business to customers.
The ideal candidate demonstrates initiative, cross-functional leadership, and the ability to drive resolution of technical issues while contributing to product enhancements and long-term customer success.
Key Responsibilities
    • Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate technical support
    • Conduct Traffic Advisory (TA) and Resolution Advisory (RA) investigations, including near-miss and anomaly cases
    • Assist in troubleshooting and diagnosing issues related to supported products
    • Use Salesforce to track and manage customer interactions and support cases
    • Support continuous improvement initiatives for technical support processes and tools
    • Lead product reliability reviews and help identify trends in failure modes
    • Collaborate with engineering teams to assist in root cause analysis and corrective actions
    • Contribute to the development of service bulletins and technical publications
    • Assist in creating and delivering training materials for customers on product installation, maintenance, and repair
    • Provide input for proposals, quotations, and product support agreements as needed
    • Travel domestically and internationally to customer sites and Acron facilities to provide on-site support and product training
    • Communicate clearly and effectively at all levels within customer organizations, as well as with peers and leadership
    • Deliver impactful presentations that communicate technical concepts, recommendations, and solutions
    • Serve as a subject matter expert and mentor junior engineers

Required Qualifications
    • Bachelor's degree in Engineering, Aviation, or a related field, or equivalent technical experience
    • 15+ years of experience in technical support, avionics, or a related field preferred
    • Expertise in digital and solid-state electronics, with specialized knowledge of avionics technologies and a solid understanding of RF systems
    • Strong business acumen, including an understanding of customer satisfaction, profitability, market positioning, and competitive dynamics
    • Demonstrated sound judgment and decision-making skills with the ability to adapt to changing conditions and communicate decisions effectively
    • Excellent verbal and written communication skills with experience presenting to technical and non-technical audiences
    • Ability to build strong working relationships across all organizational levels and foster a collaborative team environment
    • Highly self-motivated and proactive, with demonstrated professionalism, integrity, and customer focus
    • Proficiency with Microsoft Office applications
    • Proficiency with Salesforce

Preferred Additional Skills
    • Experience supporting communication and surveillance avionics systems
    • Experience with TCAS, TAWS, ADS-B, Mode S Transponders, Lynx, or related avionics products
    • Experience performing MTBF, MTBUR, and reliability analysis
    • Familiarity with airline operations, MRO environments, and aviation maintenance practices
    • Experience supporting root cause and corrective action investigations
    • Experience developing customer-facing technical publications and training materials
    • Prior leadership or mentoring experience within a technical support organization

Equal Opportunity Statement
Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and to maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other legally protected characteristic.
Additional Information:
Acron Aviation maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where allowed by law. Acron Aviation is an E-Verify employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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