ZipRecruiter

Log In

1

Support Center Analyst Jobs (NOW HIRING)

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE · On-site

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with the possibility of a future hybrid rotation. The Opportunity: The IT Support Centre group provides ...

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE · On-site

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with the possibility of a future hybrid rotation. The Opportunity: The IT Support Centre group provides ...

Ritchie Bros.

IT Support Center Analyst

Lincoln, NE · On-site

$25.18 - $31.47/hr

We're looking for a IT Support Centre Analyst in Lincoln, NE and is an on-site work position with the possibility of a future hybrid rotation. The Opportunity: The IT Support Centre group provides ...

ASM Research

ER&R Support Center Analyst

The Support Analyst must maintain a high level of accuracy, attention to detail, and ... Collaborate with Support Center colleagues and leadership to develop and improve processes * Assist ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast ...

NuAxis Innovations LLC

Service Center Analyst

Denver, CO · On-site

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast ...

NuAxis Innovations

Service Center Analyst

Denver, CO · Hybrid

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast ...

NuAxis Innovations

Service Center Analyst

Denver, CO · Hybrid

$21 - $28.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast ...

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast ...

NuAxis LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast ...

next page

Showing results 1-20

All JobsBusiness JobsSales JobsSales Analyst JobsSupport Center Analyst Jobs

Support Center Analyst information

See salary details

$14

$31

$56

How much do support center analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a support center analyst?

Support Center Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help diagnose and resolve problems. Their responsibilities often include troubleshooting technical issues, documenting solutions, escalating complex problems, and ensuring customer satisfaction. Support Center Analysts play a crucial role in maintaining smooth IT operations within organizations.

What are the key skills and qualifications needed to thrive as a support center analyst?

To thrive as a Support Center Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of IT fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge base platforms is essential. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing high-stress situations. These skills and qualities are important because they ensure efficient issue resolution and high levels of user satisfaction in a fast-paced support environment.

What are some typical challenges faced by support center analysts and how can they be managed effectively?

Support Center Analysts often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. Effective time management and strong communication skills are key to handling these situations. Collaborating closely with team members and utilizing knowledge bases can help resolve issues more efficiently. Continuous learning about new technologies and regular feedback sessions with supervisors also contribute to better performance and job satisfaction.

Is a support center analyst an entry level job?

Support center analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with support tools. Many employers provide on-the-job training, and some roles may prefer candidates with relevant certifications or prior experience in help desk environments.
More about Support Center Analyst jobs

What job categories do people searching Support Center Analyst jobs look for?

The top searched job categories for Support Center Analyst jobs are:

Support Center Analyst jobs near you
Infographic showing various Support Center Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Technical Support Center Analyst

Fort Worth, TX • Hybrid

First Command Financial Services, Inc.
Finance and Insurance • 1 - 5K employees

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about First Command Financial Services, Inc.external

Full-time

Re-posted 29 days ago

Job description

How will this role impact First Command?

The Support Center Analyst provides the first level (Tier 1) of customer service to internal corporate users reaching out to the BIS Technical Support Center in an inboud call center environment. The Support Center Analyst’s main responsiblility is to gather information regarding end users request/issue, troubleshoot to provide first touch resolution, or escalate as needed. Problem resolution may involve the use of diagnostic and case management tracking tools.  The Support Center Analyst reports directly to the Manager of the Technical Support Center.

 

What will the employee do in this role?

  • Provide first-rate customer service to users requesting support center services
  • Utilize sound judgment, critical thinking, and technical savvy to analyze and resolve complex technical issues with various system services including but not limited to – User access, system operations, client databases, software applications, desktop/laptop computers, and technical configurations.
  • Occasionally provide Clients with how-to recommendations regarding the use of their hardware and software platforms.
  • Ensure timely incident follow-up with all Clients.
  • Resolve and close all tickets with Client's confirmation.
  • Properly manage and document all work performed as part of ticket queue management.
  • Be able to work independently and as well as in a team environment.
  • Manage interactions with callers and co-workers in a professional and supportive manner.
  • Quickly assess whether a particular issue indicates that the Client needs further end-user training and ensure the issue is transferred to the appropriate team to address.
  • Be able to develop and execute short-term actions to resolve complex Client issues.
  • Provide emergency On Call support during non-business hours as assigned.
  • System and process monitoring overnight for Home Office and Banking systems including resolution of alerts and a number of completed automated tasks as assigned.
  • Provide user instruction via telephone and remote access software to increase user capabilities and reduce administrative errors.
  • Maintain a high level of proficiency regarding company-supported hardware and software to provide first touch resolution to customer to minimize impacts and costs.

 

Skills & Qualifications

Education

  • The Support Center Analyst job requires advanced knowledge in the computer field customarily obtained by a prolonged course or courses of study.
  • Bachelor's Degree or equivalent experience to include three or more years experience in IT call centers, IT systems, network operations, or software support.
  • Will consider a recent college graduate with a computer related degree.

Work Experience

  • Three or more years industry experience or technical training with Microsoft products or equivalent computer support services

Certifications

  • Professional computer related certifications are not required but are considered a plus.
  • Computer Related Certifications can be used to qualify as experience.

   

Required Knowledge, Skills, and Abilities

  • Must be client service oriented.
  • Advanced computer software and hardware knowledge
  • Advanced Computer Troubleshooting skills
  • Advanced Internet, Windows knowledge
  • Able to maintain a professional telephone presence
  • Excellent oral and written communication skills
  • Ability to balance multiple and shifting priorities.
  • Display dependable, punctual and professional demeanor.

#LI-NC1 #LI-hybrid


Required Skills
Required Experience
First Command Financial Services logo

About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

Social media

FacebookTwitter

View All First Command Financial Services Jobs

What First Command Financial Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply