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Support Center Analyst Jobs (NOW HIRING)

Baptistfirst

Baptist Health Resource Center Job: Technical Support Analyst I Technical Support Analyst I Job Type: Regular-Full time Shift : First Shift (United States of America)

Baptistfirst

Baptist Health Resource Center Job: Technical Support Analyst I Technical Support Analyst I Job Type: Regular-Full time Shift : First Shift (United States of America)

iQuasar LLC

Service Center Analyst

$21.63/hr

Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...

ijetconnect

Command Center Analyst

Washington, DC

... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...

ijetconnect

Command Center Analyst

Washington, DC · On-site

... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...

ijetconnect

Command Center Analyst

Washington, DC

... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...

HSS

Contact Center Analyst

New York, NY · On-site

$99K - $150K/yr

Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Real-Time Operations Support: Monitor real-time operational health and identify degradation ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...

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How much do support center analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are Support Center Analysts?

Support Center Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help diagnose and resolve problems. Their responsibilities often include troubleshooting technical issues, documenting solutions, escalating complex problems, and ensuring customer satisfaction. Support Center Analysts play a crucial role in maintaining smooth IT operations within organizations.

What are the key skills and qualifications needed to thrive as a Support Center Analyst, and why are they important?

To thrive as a Support Center Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of IT fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge base platforms is essential. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing high-stress situations. These skills and qualities are important because they ensure efficient issue resolution and high levels of user satisfaction in a fast-paced support environment.

What are some typical challenges faced by Support Center Analysts and how can they be managed effectively?

Support Center Analysts often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. Effective time management and strong communication skills are key to handling these situations. Collaborating closely with team members and utilizing knowledge bases can help resolve issues more efficiently. Continuous learning about new technologies and regular feedback sessions with supervisors also contribute to better performance and job satisfaction.
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Support Center Analyst jobs near you

On-Site IT Support Analyst

Wilson Elser - Business & Legal Professionals

New York, NY • On-site

Other

Posted 16 days ago

Job description

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office. 

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:

  • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
  • Collect and track equipment from departed end users following standardized asset tracking procedures.
  • Provide support for video conferencing and related A/V on-site systems.
  • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
  • Coordinate user requirements with regional supervisors, management, and other IT teams.
  • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
  • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
  • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
  • Adhere to organizational change management processes.
  • Perform special duties, tasks, or projects, as required.

Qualifications

  • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
    • Windows 10 & Windows 11 Operating Systems
    • Microsoft Office O365 with a strong acumen in Outlook
    • Desktop client v. web-based applications
    • Active Directory & Azure AD
    • Zoom Rooms & Microsoft Teams
    • Desktop Driver Controls
    • All-in-One Monitors
    • VPN, Remote Access, & Cloud Network Access
    • Virtual Desktop Environments and Functions
    • Cloud & On-Prem Telephony functions
    • Desktop imaging & BIOS controls
    • LAN and SD-WAN support
  • Minimum 3 years working in ITSM and ITIL environments.
  • Self-starter with the ability to manage own time effectively and work autonomously.
  • Ability to lift and move items up to 50 lbs.
  • Ability to travel throughout the region, if needed.
  • Experience working in an environment that promotes active listening, transparency, and customer-centric service.
  • Experience in system operations and/or administration a plus.
  • Prior law firm experience a big plus.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
  • ITIL4 certification preferred (in-house training is available).

Education

  • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
  • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.

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