... Center Analyst to join their growing team ... This role is largely responsible for providing remote customer support for Federal Government ...
... Center Analyst to join their growing team ... This role is largely responsible for providing remote customer support for Federal Government ...
... Center Analyst On behalf of our client, Procom Services is searching for a Security Operations ... Coordinate escalations to internal support teams to ensure timely delivery of incident resolutions
... Center Analyst On behalf of our client, Procom Services is searching for a Security Operations ... Coordinate escalations to internal support teams to ensure timely delivery of incident resolutions
On-Site IT Support Analyst
White Plains, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
On-Site IT Support Analyst
White Plains, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
Contact Center Analyst
New York, NY · On-site
$99K - $150K/yr
Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Real-Time Operations Support: Monitor real-time operational health and identify degradation ...
Contact Center Analyst
New York, NY · On-site
$99K - $150K/yr
Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Real-Time Operations Support: Monitor real-time operational health and identify degradation ...
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...
Service Center Analyst
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Service Center Analyst
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Command Center Analyst
Washington, DC · On-site
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...
Command Center Analyst
Washington, DC · On-site
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Support daily operations of the Protective Services Unit (PSU). * Evaluate, categorize, format, and ...
Service Center Analyst
Washington, DC · On-site
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Service Center Analyst
Washington, DC · On-site
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Service Center Analyst
Denver, CO · On-site +1
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Service Center Analyst
Denver, CO · On-site +1
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Service Center Analyst
Denver, CO · Remote
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Quick apply
Service Center Analyst
Denver, CO · Remote
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
The Security Operations Center Analyst supports WDP's 24/7 continuous monitoring mission by performing structured threat detection, incident investigation, and response operations across NIPRNet ...
The Security Operations Center Analyst supports WDP's 24/7 continuous monitoring mission by performing structured threat detection, incident investigation, and response operations across NIPRNet ...
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
Quick apply
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
Service Center Analyst
Washington, DC · Remote
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
Quick apply
Service Center Analyst
Washington, DC · Remote
$21.63/hr
Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...
On-Site IT Support Analyst
White Plains, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
On-Site IT Support Analyst
White Plains, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
We are currently seeking a talented and motivated Call Center Analyst - Application Support for a Full-Time position. Job Summary: We are currently seeking an Applications Service Center Analyst (FM ...
We are currently seeking a talented and motivated Call Center Analyst - Application Support for a Full-Time position. Job Summary: We are currently seeking an Applications Service Center Analyst (FM ...
On-Site IT Support Analyst
New York, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
On-Site IT Support Analyst
New York, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
Position : Customer Interaction Center Analyst Location : San Antonio, TX Duration : 12 Months ... Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both ...
Position : Customer Interaction Center Analyst Location : San Antonio, TX Duration : 12 Months ... Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both ...
On-Site IT Support Analyst
New York, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
Quick apply
On-Site IT Support Analyst
New York, NY · On-site
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst. * ITIL4 certification preferred (in-house training is available). Education * Bachelor's degree in Computer ...
Support Center Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do support center analyst jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Center Analyst, and why are they important?
To thrive as a Support Center Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of IT fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge base platforms is essential. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing high-stress situations. These skills and qualities are important because they ensure efficient issue resolution and high levels of user satisfaction in a fast-paced support environment.
What are some typical challenges faced by Support Center Analysts and how can they be managed effectively?
Support Center Analysts often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. Effective time management and strong communication skills are key to handling these situations. Collaborating closely with team members and utilizing knowledge bases can help resolve issues more efficiently. Continuous learning about new technologies and regular feedback sessions with supervisors also contribute to better performance and job satisfaction.
What are Support Center Analysts?
Support Center Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help diagnose and resolve problems. Their responsibilities often include troubleshooting technical issues, documenting solutions, escalating complex problems, and ensuring customer satisfaction. Support Center Analysts play a crucial role in maintaining smooth IT operations within organizations.
What does a support analyst do?
A support center analyst provides technical assistance and troubleshooting for customers or employees, often using ticketing systems and remote tools. They diagnose issues, resolve problems, and escalate complex cases to specialized teams, requiring good communication skills and technical knowledge of hardware, software, or network systems.
More about Support Center Analyst jobs
What job categories do people searching Support Center Analyst jobs look for? The top searched job categories for Support Center Analyst jobs are:
Job description
Job Summary:
Makpar is a comprehensive professional and technical solutions provider for the Federal government, and they are seeking a Service Center Analyst to join their growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications, primarily over the phone and through electronic communications.
Responsibilities:
• Handling incoming phone requests from customers
• Handling incoming electronic requests (Chat, Email, and Fax) from customers
• Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
• Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
• Researching customer requests to ensure accurate information and resolutions are provided
• Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
• Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
• Creating, updating, and retiring service center knowledge documentation
• Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Qualifications:
Required:
• High school diploma or equivalent required; Bachelor's degree preferred.
• Must reside within an hour’s commute of Washington, D.C or Denver, CO.
• Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
• HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
• Strong critical thinking abilities.
• Excellent active listening and communication skills.
• Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
• This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.
Preferred:
• Bachelor's degree preferred.
• Experience in a service desk or call center environment preferred.
• Familiarity with BMC Remedy Service Management preferred.
• Experience providing technical support for any Human Resource based IT applications preferred.
Company:
Makpar provides cutting-edge technology in product development, big data, and analytics. Founded in 2008, the company is headquartered in Leesburg, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Makpar is a comprehensive professional and technical solutions provider for the Federal government, and they are seeking a Service Center Analyst to join their growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications, primarily over the phone and through electronic communications.
Responsibilities:
• Handling incoming phone requests from customers
• Handling incoming electronic requests (Chat, Email, and Fax) from customers
• Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
• Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
• Researching customer requests to ensure accurate information and resolutions are provided
• Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
• Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
• Creating, updating, and retiring service center knowledge documentation
• Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Qualifications:
Required:
• High school diploma or equivalent required; Bachelor's degree preferred.
• Must reside within an hour’s commute of Washington, D.C or Denver, CO.
• Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
• HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
• Strong critical thinking abilities.
• Excellent active listening and communication skills.
• Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
• This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.
Preferred:
• Bachelor's degree preferred.
• Experience in a service desk or call center environment preferred.
• Familiarity with BMC Remedy Service Management preferred.
• Experience providing technical support for any Human Resource based IT applications preferred.
Company:
Makpar provides cutting-edge technology in product development, big data, and analytics. Founded in 2008, the company is headquartered in Leesburg, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Makpar
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Leesburg, VA, US
Year founded
2008