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Support Center Analyst Jobs (NOW HIRING)

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Support for these systems is primarily provided over the phone and through electronic ... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required ...

First American

Software Support Analyst

Santa Ana, CA · On-site

$23.37 - $31.14/hr

What We Do As a Technical Support Center Software Support Analyst at First American, you will provide critical front-line support to external customers, primarily real estate professionals, as well ...

GDIT

SR Operations Center Analyst

Sterling, VA

$96K - $130K/yr

As a Sr. Operations Center Analyst at GDIT, you'll power innovation to drive mission impact and ... Lead/Manage/Support the Protective Technologies Branch (PTB) effort to provide life-safety ...

GDIT

Senior Operations Center Analyst

Sterling, VA

$93K - $120K/yr

As a Sr. Operations Center Analyst at GDIT, you'll power innovation to drive mission impact and ... Lead/Manage/Support the Protective Technologies Branch (PTB) effort to provide life-safety ...

World Wide Technology

Data Center Analyst

Addison, TX · On-site

Supporting all site and application specific disaster recovery/COB tests/exercises. * Assisting in ... maintenance and analysis of data center facilities, hardware, communications infrastructure ...

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How much do support center analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Center Analyst, and why are they important?

To thrive as a Support Center Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of IT fundamentals, typically supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge base platforms is essential. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and managing high-stress situations. These skills and qualities are important because they ensure efficient issue resolution and high levels of user satisfaction in a fast-paced support environment.

What are some typical challenges faced by Support Center Analysts and how can they be managed effectively?

Support Center Analysts often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. Effective time management and strong communication skills are key to handling these situations. Collaborating closely with team members and utilizing knowledge bases can help resolve issues more efficiently. Continuous learning about new technologies and regular feedback sessions with supervisors also contribute to better performance and job satisfaction.

What are Support Center Analysts?

Support Center Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help diagnose and resolve problems. Their responsibilities often include troubleshooting technical issues, documenting solutions, escalating complex problems, and ensuring customer satisfaction. Support Center Analysts play a crucial role in maintaining smooth IT operations within organizations.

What does a support analyst do?

A support center analyst provides technical assistance and troubleshooting for customers or employees, often using ticketing systems and remote tools. They diagnose issues, resolve problems, and escalate complex cases to specialized teams, requiring good communication skills and technical knowledge of hardware, software, or network systems.
More about Support Center Analyst jobs
What job categories do people searching Support Center Analyst jobs look for? The top searched job categories for Support Center Analyst jobs are:
Support Center Analyst jobs near you
Infographic showing various Support Center Analyst job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Temporary. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

On-Site IT Support Analyst

Wilson Elser - Business & Legal Professionals

New York, NY

Full-time

Posted 25 days ago

Job description

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal's survey of the nation's largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:

  • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
  • Collect and track equipment from departed end users following standardized asset tracking procedures.
  • Provide support for video conferencing and related A/V on-site systems.
  • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
  • Coordinate user requirements with regional supervisors, management, and other IT teams.
  • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
  • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
  • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
  • Adhere to organizational change management processes.
  • Perform special duties, tasks, or projects, as required.

Qualifications

  • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
    • Windows 10 & Windows 11 Operating Systems
    • Microsoft Office O365 with a strong acumen in Outlook
    • Desktop client v. web-based applications
    • Active Directory & Azure AD
    • Zoom Rooms & Microsoft Teams
    • Desktop Driver Controls
    • All-in-One Monitors
    • VPN, Remote Access, & Cloud Network Access
    • Virtual Desktop Environments and Functions
    • Cloud & On-Prem Telephony functions
    • Desktop imaging & BIOS controls
    • LAN and SD-WAN support
  • Minimum 3 years working in ITSM and ITIL environments.
  • Self-starter with the ability to manage own time effectively and work autonomously.
  • Ability to lift and move items up to 50 lbs.
  • Ability to travel throughout the region, if needed.
  • Experience working in an environment that promotes active listening, transparency, and customer-centric service.
  • Experience in system operations and/or administration a plus.
  • Prior law firm experience a big plus.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
  • ITIL4 certification preferred (in-house training is available).

Education

  • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
  • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.

Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.

A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Salary Range:
$70,000—$80,000 USD

Why Should You Apply?

  • Benefits: Outstanding benefits package, including 401k match and generous PTO plan
  • Career Growth: Ample opportunities for professional development and advancement
  • Employee Perks: Access to corporate discount plans and other benefits
Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.California Residents may review our CCPA notice for applicants and employees here.#ZR