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Support Associate Jobs in Iowa (NOW HIRING)

Von Maur

HARDWARE SUPPORT ASSOCIATE

Davenport, IA · On-site

$16.25 - $20.75/hr

As a Hardware Support Associate you install and maintain hardware and software on devices, including LAN and WAN attached devices. You make an impact by being the end user support for all Von Maur ...

Chico's FAS, Inc.

Support Associate - Chico's

Sioux City, IA · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

West Des Moines, IA · On-site

$15.50 - $20.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Sioux City, IA · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Support Associate information

See Iowa salary details

$9

$18

$26

How much do support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support associate in Iowa is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.86 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Iowa?

The most popular types of Support jobs in Iowa are:

What cities in Iowa are hiring for Support Associate jobs?

Cities in Iowa with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,227 per year, or $18.4 per hour.

Engineering Support Associate

Des Moines, IA • On-site

Electrical Power Products
See more jobs at Electrical Power Productsexternal

$16.50 - $21.50/hr

Full-time

Posted 25 days ago

Job description

Reports To
The Engineering Support Associate I will report to the Engineering Support Supervisor.
Job Summary
The Engineering Support Associate works with Project Managers and Engineering to provide expertise in service to our customers and all of our various functional departments. They are to perform a wide variety of tasks required by our projects and support our fabrication department from start to finish.
Responsibilities and Duties
  • Perform quality control checks on wiring diagrams, cable schedules, and other engineer produced documents.
  • Produces various deliverables for our production shop including adhesive labels, wire markers, nameplates, and cable tags using industrial label printers.
  • Printing, reviewing, and organizing various sets of drawings and blueprints for use by our production shop.
  • Utilizes CAD software such as AutoCAD to create and update technical drawings and plans.
  • Run and maintain laser engraving machines to produce various placards and nameplates.
  • Perform Document Control related tasks such as stamping and folding drawings, archiving data, and managing revisions.
  • Performs record keeping duties such as scanning drawings and organizing files and folders on our network.
  • Other duties as assigned.

Requirements
Qualifications
  • High school diploma or equivalent. Post-high school education preferred.
  • Proficient computer skills with experience with Windows-based computers, spreadsheets and other Microsoft Office software applications.
  • Attention to detail and focus on quality.
  • Ability to learn new skills and work in a team setting.
  • Able to perform various office related tasks such as printing, scanning, and organizing paperwork
  • Beginner level knowledge of AutoCAD for basic 2D drafting tasks
  • Ability to comprehend and follow work instructions

Physical Requirements
  • Typically sits, grasps items, and performs keyboarding for the regular operation of a computer
  • Stand, walk, bend, reach or otherwise move about regularly
  • Lift, move, or otherwise transfer items up to 30 lbs. occasionally
  • Possible exposure to typical manufacturing production physical hazards

Apply