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Support Associate Jobs in Cedar Falls, IA (NOW HIRING)

Aditi Consulting

Computer Support Associate

Waterloo, IA · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data ...

New

VIVA USA INC

Computer Support Associate

Waterloo, IA · On-site

$21.75 - $25.50/hr

Infrastructure Engineer Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties Job Duties: Performs/monitors standard processes or operations that ...

CTC

Be Seen First

Computer Support Associate I - Infrastructure

Waterloo, IA · On-site

$25/hr

Computer Support Associate I - Infrastructure Location 100% Onsite - Waterloo, IA, USA, 50704 Pay rate: $25/hr on W2 Duration: 12 months * Provides basic day-to-day operational support for a ...

New

Home Depot

Store Support

Waterloo, IA · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Waterloo, IA · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Best Buy

Delivery Assistant

Waterloo, IA

$14.75 - $18.50/hr

  • Retirement

  • PTO

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Best Buy

Delivery Assistant

Waterloo, IA

$14.75 - $18.50/hr

  • Retirement

  • PTO

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Best Buy

Delivery Assistant

Waterloo, IA · On-site

$15 - $20.22/hr

  • Retirement

  • PTO

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Lutheran Services in Iowa

Family Support Specialist

Waterloo, IA · On-site

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associates degree in health and human service-related field or education and 2 years of experience. How We'll Support You On top of joining the best team around, you can also receive: - A competitive ...

Lutheran Services in Iowa

Family Support Specialist

Waterloo, IA

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associates degree in health and human service-related field or education and 2 years of experience. How We'll Support You On top of joining the best team around, you can also receive: - A competitive ...

Lutheran Services in Iowa

Family Support Worker II

Waterloo, IA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associates degree in health and human service-related field or education and 2 years of experience.How We'll Support You On top of joining the best team around, you can also receive: - A competitive ...

Ranews Companies LLC

Production Associate

Waterloo, IA · On-site

$15 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide support during process. * Clean metal surfaces for contamination such as grease and dust to ensure masking is secure. * Utilize different materials. * Wear designated PPE. * Maintain a clean ...

Ranews Companies LLC

Production Associate

Waterloo, IA

$15 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide support during process. * Clean metal surfaces for contamination such as grease and dust to ensure masking is secure. * Utilize different materials. * Wear designated PPE. * Maintain a clean ...

Spencer Gifts - Spirit Halloween

Sales Associate

Waterloo, IA · On-site

$13.75 - $18.75/hr

Brand: Spirit Halloween The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for ...

Ranews Companies LLC

Production Associate

Allison, IA

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide support during process. * Clean metal surfaces for contamination such as grease and dust to ensure masking is secure. * Utilize different materials. * Wear designated PPE. * Maintain a clean ...

Spencer Gifts - Spirit Halloween

Sales Associate

Waterloo, IA · On-site

$13.75 - $18.75/hr

Brand: Spirit Halloween The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for ...

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All JobsSupport Associate JobsSupport Associate Jobs in Cedar Falls, IA

Support Associate information

See Cedar Falls, IA salary details

$9

$18

$26

How much do support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support associate in Cedar Falls, IA is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $19.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Cedar Falls, IA?

The most popular types of Support jobs in Cedar Falls, IA are:

What cities near Cedar Falls, IA are hiring for Support Associate jobs?

Cities near Cedar Falls, IA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Cedar Falls, IA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,857 per year, or $18.2 per hour.

Direct Support Associate Assisted Living

NewAldaya Lifescapes

Cedar Falls, IA

$14.90 - $15.90/hr

Other

Medical, PTO

Re-posted 7 days ago

Job description

As a Direct Support Associate you will work as a team providing assistance to our tenants so they can remain active and independent.  You will provide assistance with passing medication and assisting with the actives of daily living.  Duties also include housekeeping, personal laundry, and hospitality services.

Current openings:

  • 1st shift Monday, Wednesday, Friday and every other Sat/Sun - Full time 6:30a to 3p

  • 1st shift Tuesday, Thursday and every other Sat/Sun - Part time 6:30a to 3p

  • 2nd shift Monday, Wednesday Friday and every other Sat/Sun - Part time 2:30p to 9p

  • 3rd shift 1 FT opening

Direct Support Associate Qualifications:

  • must be at least 18 years of age or older

  • must obtain the Medication Manager Training Certification

  • must become CPR certified

Benefits:

  • Medical Insurance for FT

  • Short Term Disability Insurance for FT - no cost to employee

  • PTO for Full time and Part time positions

  • Uniform allowance

  • Holiday pay

  • Shift Differential pay

  • Onsite Wellness Center

  • Onsite Cafe

EOE