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Support Advisor Jobs (NOW HIRING)

HIRE360

Candidate Support Advisor

Chicago, IL · On-site

$50K - $60K/yr

Candidate Support Advisor Work Location : Chicago, IL Reports to: Assistant Manager of Workforce Development Classification: Exempt Status : Full-time Employee Type: W-2 Who We Are: HIRE360 is an ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$60K - $65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to provide exceptional service, ensuring clients feel valued and understood. You'll have the opportunity ...

Docebo

Premium Support Advisor

Athens, GA · On-site

The Adventure Ahead The role of the Premium Support Advisor is crucial in ensuring that our Premium Support customers enjoy a seamless, top-tier experience with our products. You will play a key role ...

Triptastic Adventures

Remote Client Support Advisor

About the job Remote Client Support Advisor Role Overview We are currently expanding our remote team and seeking those who thrive with supporting clients and managing multiple responsibilities. In ...

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site

$36K - $75K/yr

We are growing fast, and we need a Client Support Advisor who can hit the ground running. You do not need to have a legal or real estate background, but it is helpful. A customer-focused sales ...

TDS Telecom

Technical Support Advisor

$18.50/hr

As a Technical Support Advisor , you would join the Contact Center Team that provides 24/7/365 support of TDS customers. Specifically, you will support TDS customers across all markets by providing ...

Rivian

Service Support Advisor III

Plymouth, MI

Service Support Advisor Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek ...

United Services

Customer Support Advisor

Suncook, NH · On-site

Maximize product support sales from designated customers. Both parts and labor sales. * Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.

Community College System of New Hampshire

$20.25 - $25/hr

The student support advisor will work with prospective and current LRCC students providing general academic and non-academic advising support aimed at helping students meet their educational goals.

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Support Advisor information

See salary details

$11K

$68.1K

$145K

How much do support advisor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support advisor in the United States is $68,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $64,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by support advisors, and how can I prepare to handle them effectively?

Support Advisors often encounter challenges such as managing high volumes of customer inquiries, handling difficult or upset clients, and staying updated on product or service changes. To prepare, it's important to develop strong communication and problem-solving skills, learn stress management techniques, and familiarize yourself with the company's knowledge base and escalation procedures. Building positive relationships with your team and seeking feedback can also help you continuously improve in the role.

What is a support advisor?

Support Advisors are professionals who assist customers or clients by providing guidance, troubleshooting issues, and ensuring satisfaction with products or services. They act as a bridge between the company and its clients, often resolving problems via phone, email, chat, or in-person interactions. Their responsibilities may also include documenting customer interactions, escalating complex issues, and offering recommendations for service improvements. Support Advisors play a crucial role in maintaining positive relationships and upholding the reputation of a business.

What is the difference between Support Advisor vs Customer Support Specialist?

AspectSupport AdvisorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice or remote; client-facing and technical support rolesCall centers, retail, or online support; primarily customer interaction
Employer & Industry UsageIT, telecommunications, tech companiesRetail, e-commerce, service industries

Support Advisors and Customer Support Specialists both assist customers, but Support Advisors typically handle more technical issues and provide in-depth support, often requiring technical certifications. Customer Support Specialists focus on general customer inquiries and service. The roles overlap in customer interaction but differ in complexity and technical requirements.

What are the key skills and qualifications needed to thrive as a support advisor?

To thrive as a Support Advisor, you need strong problem-solving abilities, customer service experience, and a solid understanding of the product or service, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help build rapport and resolve issues effectively. These skills ensure high-quality assistance, customer satisfaction, and efficient issue resolution in a fast-paced support environment.
More about Support Advisor jobs
What states have the most Support Advisor jobs? States with the most job openings for Support Advisor jobs include:
What job categories do people searching Support Advisor jobs look for? The top searched job categories for Support Advisor jobs are:
Support Advisor jobs near you
Infographic showing various Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,103 per year, or $32.7 per hour.

Candidate Support Advisor

HIRE360

Chicago, IL • On-site

$50K - $60K/yr

Full-time

Re-posted 17 days ago

Job description

Job Title: Candidate Support Advisor
Work Location: Chicago, IL
Reports to: Assistant Manager of Workforce Development
Classification: Exempt
Status: Full-time
Employee Type: W-2
Who We Are:
HIRE360 is an industry-led, workforce development nonprofit investing in the communities that call Illinois home. We bring together the largest construction unions, general contractors, and developers to create opportunities in construction for everyone.
Position Summary:
The HIRE360 Candidate Support Advisor (CSA) provides general support to our programs and services in the Construction, Utilities and Service Sector toward meeting contractual performance goals. The CSA is responsible for supporting all construction related programming, with particular
responsibility for the outcomes and performance of the Apprenticeship Readiness and Industry Led Training and Tutoring Programs. This position recruits, counsels, mentors, guides and advises participants as they explore and pursue their career pathway.
Responsibilities (Essential Duties and Responsibilities):
  • Recruit individuals who meet the basic requirements for apprenticeship programs including building trades, hospitality, and manufacturing.
  • Provide case management duties including candidate assessment, career guidance, resume development, referrals, follow-up, placement in supportive services, and data entry
  • Maintain accurate candidate records, including case notes, outreach efforts, placement data and any changes to candidate details overtime in HIRE360’s database
  • Assist with development and implementation of all programming including apprenticeship preparation, job readiness training, curriculum development, industry certifications, testing, and other programming, as necessary.
  • Provide overall support by leading, monitoring and supervising workshops and various program offerings.
  • Assist in managing apprenticeship and job including case management and reporting requirements.
  • Provide support for outreach, orientations, recruitments, trainings, and community events.
  • Perform regular follow-up with the respective candidates to ensure timeliness of the recruiting process.
  • Develop strong relationships within the community and labor partners
  • Actively participate in job order referrals by recommending qualified and pre-screened candidates; follow processes developed by team for open job orders based on employer requirements.
  • Analyzes construction-related reports from the database to provide accurate data regarding progress toward identified program goals.
  • Maintain professional relationships with community partners by providing and receiving referrals to resources and programming.
  • Perform general administrative duties.
  • Other duties as assigned.
Qualifications (Knowledge, skills, and abilities):
  • Proficient in Microsoft Office Suite with the ability to learn new databases.
  • Excellent interpersonal skills, communication skills, and team-based project experience.
  • Detail-oriented with a sense of urgency.
  • Must possess the excellent judgment to prioritize work, handle multiple projects at once and meet objectives.
  • Very strong presentation skills to clearly articulate the end-to-end candidate journey and HIRE360 program offerings to a variety of audiences.
  • Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies.
  • Flexible and a self-starter; able to multi-task while also being highly detail-oriented.
Preferred knowledge, skills, and abilities:
  • Minimum of High School diploma, post-secondary education is preferred.
  • Demonstrated knowledge of workforce development and/or knowledge of implementing programs and training, and/or minimum of one to three years of relevant experience in a related field such as the building and construction trades, apprenticeships, training programs, or working with contractors.
  • General case management experience and the ability to effectively work with a diverse population is required.
  • Must have project management experience, utilizing planning and organizational skills
  • Outstanding oral and written communication skills, excellent interpersonal skills and experience collaborating in a multi-disciplinary, diverse, and dynamic team.
  • Prior workforce development experience, and bilingual (Spanish/English) are preferred.
Physical Demands and Work Environment
  • Talking in-person/on the phone consistently.
  • Prolonged periods of sitting at a desk and working on a computer
  • Stand and lift up to 20 pounds to stock office supplies
  • Frequently move from room to room to accommodate guests,
  • Requires reliable transportation including state mandated insurance
Position Type and Expected Hours of Work
  • Monday – Friday. 9 am – 5 pm
  • Frequent overtime and weekends.
Travel
  • Significant travel within the Chicago area, in addition to Aurora, Waukegan and Rockford and other locations across Northern Illinois.
HIRE360 is an equal opportunity/ADA employer. All federal, state and local and other fair employment standards including EEO and ADA requirements in race, gender, gender identification, religion, national origin, disability, political affiliation, veteran status, veterans or disabled veterans status as found in 41CFR 60-1.4, 60-250.4 and 60-741.4 are herein incorporated by reference. Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990. HIRE360 encourages applications from all of the above referenced protected and unprotected status groups.

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