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Support Advisor Jobs in Florida (NOW HIRING)

Ingenio

Advisor Success Manager

Orlando, FL · On-site

Support any of the stages of the full advisor lifecycle - from onboarding and early activation through to ongoing engagement, retention, and offboarding * Develop and maintain strong advisor ...

Acap

Product Marketing Manager/Director

Miami, FL · On-site

Support advisor and wholesaler education initiatives with effective training and sales enablement resources * Engage with external partners, advisors, and distribution relationships to gather ...

Synovus

Financial Advisor Associate

Weston, FL · On-site

This position will be responsible for supporting Financial Advisors in documenting and processing loans, establishing, and servicing deposit relationships, and ensuring the accuracy of critical data ...

Synovus

Financial Advisor Associate

Fort Lauderdale, FL · On-site

This position will be responsible for supporting Financial Advisors in documenting and processing loans, establishing, and servicing deposit relationships, and ensuring the accuracy of critical data ...

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All JobsSupport Advisor JobsSupport Advisor Jobs in Florida

Support Advisor information

See Florida salary details

$8.2K

$50.9K

$108.4K

How much do support advisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support advisor in Florida is $50,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $48,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by support advisors, and how can I prepare to handle them effectively?

Support Advisors often encounter challenges such as managing high volumes of customer inquiries, handling difficult or upset clients, and staying updated on product or service changes. To prepare, it's important to develop strong communication and problem-solving skills, learn stress management techniques, and familiarize yourself with the company's knowledge base and escalation procedures. Building positive relationships with your team and seeking feedback can also help you continuously improve in the role.

What is a support advisor?

Support Advisors are professionals who assist customers or clients by providing guidance, troubleshooting issues, and ensuring satisfaction with products or services. They act as a bridge between the company and its clients, often resolving problems via phone, email, chat, or in-person interactions. Their responsibilities may also include documenting customer interactions, escalating complex issues, and offering recommendations for service improvements. Support Advisors play a crucial role in maintaining positive relationships and upholding the reputation of a business.

What is the difference between Support Advisor vs Customer Support Specialist?

AspectSupport AdvisorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice or remote; client-facing and technical support rolesCall centers, retail, or online support; primarily customer interaction
Employer & Industry UsageIT, telecommunications, tech companiesRetail, e-commerce, service industries

Support Advisors and Customer Support Specialists both assist customers, but Support Advisors typically handle more technical issues and provide in-depth support, often requiring technical certifications. Customer Support Specialists focus on general customer inquiries and service. The roles overlap in customer interaction but differ in complexity and technical requirements.

What are the key skills and qualifications needed to thrive as a support advisor?

To thrive as a Support Advisor, you need strong problem-solving abilities, customer service experience, and a solid understanding of the product or service, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help build rapport and resolve issues effectively. These skills ensure high-quality assistance, customer satisfaction, and efficient issue resolution in a fast-paced support environment.

What are popular job titles related to Support Advisor jobs in Florida?

For Support Advisor jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Support Advisor jobs in Florida look for?

The top searched job categories for Support Advisor jobs in Florida are:

Support Advisor jobs near you
Infographic showing various Support Advisor job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,893 per year, or $24.5 per hour.

Advisor Success Manager

Ingenio

Orlando, FL • On-site

Other

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Before we get started:Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you'd be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.
Who we are:Ingenio is on a mission to make spiritual wellness a core part of modern self-care. We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world's best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.
Our global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.
How you'll be impactful:The Advisor Success team operates from a clear, data-driven strategy that spans the full advisor lifecycle - from onboarding through active talent management to off-boarding.
As an Advisor Success Manager, your core mission is to grow advisors' businesses on our platform. When advisors win, the marketplace wins. You are part relationship builder, part growth consultant - helping a diverse, multilingual community of independent professionals across multiple brands understand the marketplace, optimize their service, and build sustainable revenue.
You bring deep ecosystem understanding, knowing how the client-advisor relationship works, what drives marketplace dynamics, and where the competitive landscape is heading. You build genuine, lasting relationships remotely and turn advisor success into measurable business growth.
What you'll be doing:
  • Support any of the stages of the full advisor lifecycle - from onboarding and early activation through to ongoing engagement, retention, and offboarding
  • Develop and maintain strong advisor relationships by acting as a trusted, responsive partner for day-to-day support as well as strategic guidance. Communicate with advisors through emails, messaging, phone, Zoom, and webinars.
  • Identify trends and improvement opportunities, and execute targeted initiatives to move the needle on engagement and quality
  • Manage support tickets with efficiency and a consistently high standard of resolution quality
  • Support advisors through platform changes, new feature rollouts, and operational transitions while maintaining exceptional service quality, clear communication, and a positive advisor experience.
  • Proactively identify inefficiencies in advisor management processes and propose scalable solutions, including AI-powered tools and automation where relevant
  • Serve as the Voice of the Advisor, channeling feedback and competitive insights into product and operational improvements
  • Explore and test new engagement formats such as influencer-style advisor partnerships and community-building initiatives that drive advisor loyalty and advocacy
What you'll need to be successful:
  • 2+ years in account management, client success, or a partner/advisor-facing role
  • Proven ability to manage a large, diverse portfolio of external partners or clients
  • Data fluency - able to interpret performance data, identify patterns, and use insights to prioritize and drive change
  • Strong communicator across written and verbal formats, able to engage effectively with a diverse advisor audience at any scale
  • Comfortable leveraging tools to provide multi language support
  • Experience with support tools such as Zendesk or similar CRM/ticketing platforms
  • Exposure to influencer management, creator partnerships, or community-building is a strong plus
  • B2C or marketplace experience is a strong plus
  • Spanish proficiency is an advantage
The Standard: Operational Philosophy & Innovation:
  • Beyond day-to-day responsibilities, you are expected to operate with a "Play to Win" mindset
  • Data-Driven: You leverage ticketing data, advisor KPIs, and marketplace signals to guide decisions and prioritize where your energy creates the most impact
  • Business Acumen: You understand the "Why" behind the "What" - you see how advisor experience connects to retention, revenue, and marketplace quality, and you factor that into every decision
  • Proactive Innovation: You are a lifelong learner who stays ahead of industry trends, challenges existing processes, and actively seeks smarter ways to support advisors - including AI-powered tools, automation, and scalable solutions that preserve the human touch our brands are known for
  • Operational Excellence: You bring structure and consistency to complex, high-volume work without losing the warmth and responsiveness that builds lasting advisor relationships
  • Voice of the Advisor: You don't just execute - you listen, synthesize, and advocate, turning advisor feedback and competitive intelligence into meaningful improvements
Perks & Benefits:
  • Friendly, talented, collaborative and entrepreneurial team
  • Premium medical, dental, and vision insurance
  • Generous holiday and PTO policies (including Birthday PTO!)
  • Summer Fridays
  • Technology stipend
  • Training and development opportunities and allowance
  • Fun and inclusive digital, and (in the future) in-person events
Pay Transparency:The US hourly range for this full-time position is $26.44-$31.25/hour ($55,000-$65,000/annually). Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Candidates must have valid work authorization. This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.
Why Ingenio?Our growing team of over 300 employees is powered by our diverse perspectives and company core values:
  • We are humble. We believe the best result is achieved by leveraging others' perspectives
  • We think like owners. We make decisions that optimize for the greater good of the organization
  • We challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations

Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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