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Support Advisor Jobs (NOW HIRING)

Mike's Bikes

Sales Support Advisor

Novato, CA · Hybrid

Description The Sales Support Advisor plays a critical role in driving revenue and delivering a high-touch, expert-led customer experience. As one of the first points of contact for our customers ...

Headlands Ventures

Sales Support Advisor

Novato, CA · On-site

$24 - $26/hr

The Sales Support Advisor plays a critical role in driving revenue and delivering a high-touch, expert-led customer experience. As one of the first points of contact for our customers, this role is ...

Mike's Bikes

Sales Support Advisor

Novato, CA · Hybrid

Description The Sales Support Advisor plays a critical role in driving revenue and delivering a high-touch, expert-led customer experience. As one of the first points of contact for our customers ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

Hellios

Customer Support Advisor

Raleigh, NC · On-site

Customer Support Advisor Location: Raleigh, North Carolina Reporting to: Country Lead Job summary: To provide excellent customer service through first line support to our customers as well as ...

BentoBox

Client Support Advisor

Coral Springs, FL

Client Support Advisor We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations ...

Monitise

Client Support Advisor

Coral Springs, FL

Job Title Client Support Advisor About the Role The Client Support Advisor serves as a primary point of contact for Wells Fargo bankers, sales associates, and merchant partners within a high-volume ...

Fiserv, Inc.

Client Support Advisor

Coral Springs, FL · On-site

Job Title Client Support Advisor About the Role The Client Support Advisor serves as a primary point of contact for Wells Fargo bankers, sales associates, and merchant partners within a high-volume ...

OneSource Virtual

Garnishment Support Advisor

OR · Remote

Summary The Garnishment Support Advisor is the expert-level support role within the Garnishment Center of Excellence (COE). This position provides advanced technical, regulatory, and operational ...

Imagine Learning

Academy Support Advisor

$16.84 - $20/hr

The academy support advisor proactively develops and maintains strong relationships with our clients. You may escalate issues and general questions through the life cycle of the program as raised by ...

OneSource Virtual

Garnishment Support Advisor

OR · Remote

Summary The Garnishment Support Advisor is the expert-level support role within the Garnishment Center of Excellence (COE). This position provides advanced technical, regulatory, and operational ...

CFS Brands LLC

Technical Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

Technical Support Advisor Reports to: Category Director, Equipment Sales Location: On-site, Lodi, New Jersey About the Role: the Technical Support Advisor provides technical support for warranty ...

Collabera

Franchise Support Advisor

Warrenville, IL

... advisor. Utilize patience and communication skill to get to the root cause issue and provide ... Understand the differences among a large suite of process scenarios in supporting Royalty and Joint ...

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Support Advisor information

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$11K

$68.1K

$145K

How much do support advisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for support advisor in the United States is $68,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $64,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Support Advisors, and how can I prepare to handle them effectively?

Support Advisors often encounter challenges such as managing high volumes of customer inquiries, handling difficult or upset clients, and staying updated on product or service changes. To prepare, it's important to develop strong communication and problem-solving skills, learn stress management techniques, and familiarize yourself with the company's knowledge base and escalation procedures. Building positive relationships with your team and seeking feedback can also help you continuously improve in the role.

What are Support Advisors?

Support Advisors are professionals who assist customers or clients by providing guidance, troubleshooting issues, and ensuring satisfaction with products or services. They act as a bridge between the company and its clients, often resolving problems via phone, email, chat, or in-person interactions. Their responsibilities may also include documenting customer interactions, escalating complex issues, and offering recommendations for service improvements. Support Advisors play a crucial role in maintaining positive relationships and upholding the reputation of a business.

What is the difference between Support Advisor vs Customer Support Specialist?

AspectSupport AdvisorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice or remote; client-facing and technical support rolesCall centers, retail, or online support; primarily customer interaction
Employer & Industry UsageIT, telecommunications, tech companiesRetail, e-commerce, service industries

Support Advisors and Customer Support Specialists both assist customers, but Support Advisors typically handle more technical issues and provide in-depth support, often requiring technical certifications. Customer Support Specialists focus on general customer inquiries and service. The roles overlap in customer interaction but differ in complexity and technical requirements.

What are the key skills and qualifications needed to thrive as a Support Advisor, and why are they important?

To thrive as a Support Advisor, you need strong problem-solving abilities, customer service experience, and a solid understanding of the product or service, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help build rapport and resolve issues effectively. These skills ensure high-quality assistance, customer satisfaction, and efficient issue resolution in a fast-paced support environment.
More about Support Advisor jobs
What cities are hiring for Support Advisor jobs? Cities with the most Support Advisor job openings:
What states have the most Support Advisor jobs? States with the most job openings for Support Advisor jobs include:
What job categories do people searching Support Advisor jobs look for? The top searched job categories for Support Advisor jobs are:
Support Advisor jobs near you
Infographic showing various Support Advisor job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 85% Part Time, and 3% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $68,103 per year, or $32.7 per hour.
Sales Support Advisor

Sales Support Advisor

Mike's Bikes

Novato, CA • Hybrid

Other

Medical, Dental, Retirement, PTO

Posted 7 days ago

Job description

Description

The Sales Support Advisor plays a critical role in driving revenue and delivering a high-touch, expert-led customer experience. As one of the first points of contact for our customers, this role is responsible for turning inbound inquiries into meaningful interactions that build trust, drive conversions, and create long-term relationships. Through deep product knowledge and a passion for cycling, the Sales Support Advisor helps customers find the right solution for their needs, reinforcing the Mike's Bikes rider-first experience and giving customers a reason to return.

We believe exceptional service is a key differentiator. Our team is expected to deliver thoughtful, knowledgeable, and personalized support that goes beyond the transaction. Every interaction is an opportunity to build trust, strengthen relationships, and create a customer experience that stands apart.

Responsibilities:

  • Deliver best-in-class service across phone, email, chat, and social channels
  • Guide customers through product selection with expert, rider-first recommendations
  • Build and maintain relationships through follow-up and ongoing communication
  • Identify opportunities to upsell and increase order value through thoughtful recommendations
  • Monitor, triage, and respond to inquiries through CRM support ticketing system
  • Assist with order management including edits, cancellations, and BOPIS support
  • Dispatch and route orders through ShipStation and internal systems
  • Support store teams with customer inquiries and order-related requests
  • Contribute to product content improvements across Mike's Bikes product catalog
  • Assist with Shopify, HubSpot, and Lightspeed tasks as needed

What your bring to the role: 

  • Minimum of 2 years related work experience in a similar role or field
  • Passion for cycling and strong product knowledge (preferred)
  • Customer-first mindset with a focus on building relationships, not just closing transactions
  • Ability to multitask and manage multiple conversations in a fast-paced environment
  • Exceptional customer service and communication skills
  • Excellent operational, time, and project management skills
  • Ability to actively listen, identify customer needs, and provide tailored solutions
  • Schedule: flexibility including weekends, mornings and evenings until 7:00pm PST
  • This is a hybrid role with occasional in-office requirements (typically 2-4 days per month),  based on business needs 

Hourly Range: This compensation package will be dependent on experience, qualifications, and industry experience with a starting range between $24-$26/hr plus a bi-weekly bonus potential of $500 based on performance metrics (e.g., SLA, CSAT, NPS)


Company Perks:

  • Paid time off (PTO)
  • Medical and dental benefits for full-time employees
  • 401(k) Retirement Plan with Employer Matching up to 8% after 90 days of employment (50% of your elected contribution)
  • Bike Bonding Day: An extra day off awarded each year when you purchase a new bike
  • Access to our full inventory via Employee Purchase Program at a generous discount
  • Professional Growth & Development Opportunities
  • Get paid to ride your bike!

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