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Support Advisor Jobs in New York (NOW HIRING)

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Technical Support Specialist

Paramus, NJ · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Are you passionate about helping customers and solving problems? We're looking for a Technical Support Advisor who can provide exceptional customer service and technical support related to warranty ...

Operations Specialist, Advisor Activation

New York, NY · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About The Role The Operations Specialist, Advisor Activation role is at the heart of onboarding Fora's newest advisors, supporting the systems, processes, and programming that enable new advisors to ...

Student Advisor YABC

Bronx, NY · On-site

$24.73/hr

In 2020 the organization began food distribution as an additional way to provide economic support ... Student Advisors will follow the Primary Person Model where they will be the first point of contact ...

Director, Support Operations

New York, NY · Hybrid

$155K - $185K/yr

  • Retirement

About the Role Betterment's Support organization touches every customer, every advisor, and nearly every team in the company - and this role owns it. As Director of Support, you'll lead a team of ...

This role supports licensed advisors by coordinating client meetings, conducting research, preparing financial plans, and assisting with follow-up activities necessary for effective client wealth ...

Director, Support Operations

New York, NY · On-site

$155K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role Betterment's Support organization touches every customer, every advisor, and nearly every team in the company - and this role owns it. As Director of Support, you'll lead a team of ...

Advisor Engagement & Enablement Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support key moments throughout the advisor lifecycle by providing coaching, guidance, and resources that help advisors succeed. * Model best practices for building and growing a travel advisory ...

Advisor Engagement & Enablement Manager

New York, NY · On-site

$90K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Advisor Engagement & Enablement Manager plays a key role in supporting the success and growth of Fora Advisors through high-quality facilitation, advisor support, and execution of ...

Operations Specialist, Advisor Activation

New York, NY · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Build and maintain scalable systems that support advisor onboarding and activation. * Identify gaps in processes, propose solutions, and execute improvements quickly. * Manage daily operational ...

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Showing results 1-20

Support Advisor information

See New York salary details

$12K

$74.5K

$158.6K

How much do support advisor jobs pay per year?

As of Aug 18, 2026, the average yearly pay for support advisor in New York is $74,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $70,600.00 per year, depending on experience, location, and employer.

What is a support advisor?

Support Advisors are professionals who assist customers or clients by providing guidance, troubleshooting issues, and ensuring satisfaction with products or services. They act as a bridge between the company and its clients, often resolving problems via phone, email, chat, or in-person interactions. Their responsibilities may also include documenting customer interactions, escalating complex issues, and offering recommendations for service improvements. Support Advisors play a crucial role in maintaining positive relationships and upholding the reputation of a business.

What are the key skills and qualifications needed to thrive as a support advisor?

To thrive as a Support Advisor, you need strong problem-solving abilities, customer service experience, and a solid understanding of the product or service, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help build rapport and resolve issues effectively. These skills ensure high-quality assistance, customer satisfaction, and efficient issue resolution in a fast-paced support environment.

What are some common challenges faced by support advisors, and how can I prepare to handle them effectively?

Support Advisors often encounter challenges such as managing high volumes of customer inquiries, handling difficult or upset clients, and staying updated on product or service changes. To prepare, it's important to develop strong communication and problem-solving skills, learn stress management techniques, and familiarize yourself with the company's knowledge base and escalation procedures. Building positive relationships with your team and seeking feedback can also help you continuously improve in the role.

What is the difference between Support Advisor vs Customer Support Specialist?

AspectSupport AdvisorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice or remote; client-facing and technical support rolesCall centers, retail, or online support; primarily customer interaction
Employer & Industry UsageIT, telecommunications, tech companiesRetail, e-commerce, service industries

Support Advisors and Customer Support Specialists both assist customers, but Support Advisors typically handle more technical issues and provide in-depth support, often requiring technical certifications. Customer Support Specialists focus on general customer inquiries and service. The roles overlap in customer interaction but differ in complexity and technical requirements.

Infographic showing various Support Advisor job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,507 per year, or $35.8 per hour.

Proposal Support Advisor - Evernorth Health Services - Hybrid

Cigna

Morris Plains, NJ • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

40th of 888 rated healthcare providers


Job description

The Proposal Support Advisor is responsible for managing RFP and proposal development strategy and process for higher-complexity, strategic bids from receipt of the RFP through submission. This individual will have specialized knowledge of their primary business segment, with the ability to support other segments as needed. The Proposal Support Advisor is responsible for concurrently managing multiple proposals with aggressive deadlines. They support follow-up, finalist, and contracting activities, as needed.

The RFP process includes: appropriately engaging sales, account management, and other cross-functional leadership to review and develop a market-specific bid strategy and working together to understand and resolve any bid challenges; formatting RFP response documents in accordance with Express Scripts' brand; researching and incorporating responses from our response database and working with subject matter experts to develop custom responses for questions that need further research or buy-in; working with client pricing to provide a pricing arrangement and responses to pricing-specific questions; and submitting our proposal response externally. In all cases, this position is responsible for ensuring the responses to requests and questions are compliant with RFP requirements, instructions, and Express Scripts' contractual obligations. This includes facilitating negotiations amongst cross-functional partners to increase compliance rates, while appropriately mitigating business risk. The Proposal Support Advisor may review contracts and be accountable for working with legal and other cross-functional SMEs, up through the VP and Senior Staff level, as appropriate, to ensure proper positioning of, and responses to, contract terms in our proposal responses, including redlining of contracts, as required. Specifically, this role is responsible for reviewing bid requirements, assessing associated risk, and making preliminary recommendations regarding eliminating low-risk deviations.

Additionally, the Proposal Support Advisor is responsible for leading cross-functional projects, process enhancements, and departmental initiatives. The position supports developing best practices across the team, building the process and procedures documentation library to ensure compliance and consistency. The Advisor also mentors and trains new team members. They solve complex problems; take a broad perspective to identify solutions. May lead functional teams or projects. Provides and coordinates client presentations. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as "the go-to person" for the most complex Proposal Support assignments.

Minimum Qualifications

  • 5+ years of relevant experience or Bachelor's degree with 3+ years relevant experience

  • Excellent verbal and written communication and presentation skills

  • Proficient with MS Office suite, Skype and Webex

  • Strong data analytics capability and problem-solving skills

  • Demonstrated ability in managing high visibility projects, sometimes independently

  • Resourceful with a proven ability to exercise good judgement in problem solving

  • Able to manage multiple tasks simultaneously; shift priority quickly as needed

  • Adheres to SOP and follows best practices when available


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 84,500 - 140,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.


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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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