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Support Advisor Jobs in New York (NOW HIRING)

VTS

Integrations Support Advisor

New York, NY · On-site

The Integrations Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in ...

VTS

Integrations Support Advisor

New York, NY · On-site

The Integrations Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in ...

VTS

Integrations Support Advisor

New York, NY

The Integrations Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in ...

EAST SIDE HOUSE SETTLEMENT

Student Advisor YABC

Bronx, NY · On-site

$24.73/hr

In 2020 the organization began food distribution as an additional way to provide economic support ... Student Advisors will follow the Primary Person Model where they will be the first point of contact ...

Betterment

Director, Support Operations

New York, NY · Hybrid

$155K - $185K/yr

About the Role Betterment's Support organization touches every customer, every advisor, and nearly every team in the company - and this role owns it. As Director of Support, you'll lead a team of ...

Mariner

Wealth Planning Analyst

Florham Park, NJ · On-site

$68K - $80K/yr

This role supports licensed advisors by coordinating client meetings, conducting research, preparing financial plans, and assisting with follow-up activities necessary for effective client wealth ...

Betterment

Director, Support Operations

New York, NY · On-site

$155K - $185K/yr

About the Role Betterment's Support organization touches every customer, every advisor, and nearly every team in the company - and this role owns it. As Director of Support, you'll lead a team of ...

Fora

Advisor Engagement & Enablement Manager

New York, NY · On-site

$90K - $130K/yr

About the Role The Advisor Engagement & Enablement Manager plays a key role in supporting the success and growth of Fora Advisors through high-quality facilitation, advisor support, and execution of ...

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Support Advisor information

See New York salary details

$12K

$74.5K

$158.6K

How much do support advisor jobs pay per year?

As of Aug 25, 2026, the average yearly pay for support advisor in New York is $74,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $70,600.00 per year, depending on experience, location, and employer.

What is a support advisor?

Support Advisors are professionals who assist customers or clients by providing guidance, troubleshooting issues, and ensuring satisfaction with products or services. They act as a bridge between the company and its clients, often resolving problems via phone, email, chat, or in-person interactions. Their responsibilities may also include documenting customer interactions, escalating complex issues, and offering recommendations for service improvements. Support Advisors play a crucial role in maintaining positive relationships and upholding the reputation of a business.

What are the key skills and qualifications needed to thrive as a support advisor?

To thrive as a Support Advisor, you need strong problem-solving abilities, customer service experience, and a solid understanding of the product or service, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help build rapport and resolve issues effectively. These skills ensure high-quality assistance, customer satisfaction, and efficient issue resolution in a fast-paced support environment.

What are some common challenges faced by support advisors, and how can I prepare to handle them effectively?

Support Advisors often encounter challenges such as managing high volumes of customer inquiries, handling difficult or upset clients, and staying updated on product or service changes. To prepare, it's important to develop strong communication and problem-solving skills, learn stress management techniques, and familiarize yourself with the company's knowledge base and escalation procedures. Building positive relationships with your team and seeking feedback can also help you continuously improve in the role.

What is the difference between Support Advisor vs Customer Support Specialist?

AspectSupport AdvisorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice or remote; client-facing and technical support rolesCall centers, retail, or online support; primarily customer interaction
Employer & Industry UsageIT, telecommunications, tech companiesRetail, e-commerce, service industries

Support Advisors and Customer Support Specialists both assist customers, but Support Advisors typically handle more technical issues and provide in-depth support, often requiring technical certifications. Customer Support Specialists focus on general customer inquiries and service. The roles overlap in customer interaction but differ in complexity and technical requirements.

What are popular job titles related to Support Advisor jobs in New York?

For Support Advisor jobs in New York, the most frequently searched job titles are:

What job categories do people searching Support Advisor jobs in New York look for?

The top searched job categories for Support Advisor jobs in New York are:

Support Advisor jobs near you
Infographic showing various Support Advisor job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $74,507 per year, or $35.8 per hour.

Integrations Support Advisor

New York, NY • On-site

VTS
See more jobs at VTSexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS.
The Integrations Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them.
** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. **
What you can expect as an Integrations Support Advisor:At VTS, you'll join the Integrations Support team as a critical layer between our customers' source systems and the VTS platform. You'll:
  • Own Integration Health: Monitor active Yardi, MRI, SAP, and custom API integrations for failures, stalled syncs, and missed feeds. Proactively identify and resolve issues - such as failed nightly imports, integrations stuck in "processing," or ETL files not arriving via SFTP - before they escalate into customer-reported problems.
  • Resolve Data Integrity Issues: Investigate and fix discrepancies between VTS and source systems, including mismatched square footage, missing or duplicated leases, orphaned records, incorrect rent or lease terms, and unit/space mapping errors. Trace root causes across the integration pipeline rather than just patching symptoms.
  • Manage the Customer Support Queue: Respond to and resolve inbound tickets covering the full integration lifecycle - API credential and access requests, asset archiving and disposition processing, source ID/BU remapping, stacking and site plan corrections, and MRI/Yardi version upgrades and migrations.
  • Partner Across Teams: Work closely with Engineering to escalate systemic integration bugs, with Account Management to keep customers informed during longer-running technical issues, and with customers' IT/PM teams directly to resolve credential, connectivity, and data-mapping issues.
  • Build for Scale: Identify recurring or templated request types (e.g., monthly orphaned-lease cleanup, batch asset archiving) and work with the team to streamline or automate them, reducing manual ticket volume over time.

What makes you a great fit?
This role demands someone equally comfortable reading a support ticket and reading an API log.
  • Technically Curious: You're comfortable working with APIs, credentials, SQL, and structured data (SFTP/ETL feeds, JSON/XML payloads, source ID mappings) and you're not afraid to dig into logs or ask an engineer a sharp question.
  • AI-First Instinct: You reach for AI tools by default to triage tickets, draft root-cause writeups, or prototype fixes for recurring request types - not as a novelty, but because it's how you naturally work. Bonus if you can point to something you've already built (a script, an n8n flow, a Claude-based tool) that closed a gap without being asked.
  • Pattern Recognition Under Volume: You move quickly through a high-volume ticket queue without treating every ticket as a one-off - you're the one who notices three "unrelated" tickets are actually the same upstream failure.
  • Familiarity with Commercial Real Estate Systems: Prior exposure to Yardi, MRI, or similar property management/accounting platforms, and familiarity with CRE leasing concepts (leases, dispositions, stacking plans, rent rolls).
  • Clear Communicator: You can explain a technical integration issue to a non-technical property manager, and just as easily loop in an engineer with the specifics they need.
  • 3+ years of experience in technical support, integrations, or a related SaaS support role.

What VTS Values & How We Show It
  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
  • Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
  • Move as One - We work in an open floor plan to promote cross-functional collaboration.
  • Take Ownership - Be an owner of the company you're building with our equity packages.
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

ABOUT VTS
VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today, VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally.
With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.
VTS maintains offices in New York City, London, Toronto, Chicago.
To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.
Pay Transparency
At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $70,000 and $100,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.
EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at ta@vts.com
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