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Supply Chain Customer Service Jobs (NOW HIRING)

Kraton

Supply Chain Coordinator

Panama City, FL

Provide supporting services to strategic raw material suppliers, procurement, plant supply chain, customer service, sales, operational planning and regional manufacturing. * Ensure logistic ...

New

Pure

SUPPLY CHAIN ANALYST

Ironton, OH · On-site

What You'll Be Doing Customer Service Support • Serve as a point of contact for customer ... as Supply Chain Management, Operations Management, Logistics; or equivalent combination of ...

Miami Children's Hospital

NY · On-site

$75 - $100/hr

Plays a key role in fostering supply chain's customer service image within the facility and is critical in driving system-wide initiatives that align with the organization's strategic objectives ...

Graymont

Customer Service Representative

OR · On-site +1

$16 - $21.75/hr

Customer Service Representative Function Sales & Marketing/Quality Control/Supply Chain/Customer Service Location United States - Remote Classification Salaried

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Supply Chain Customer Service information

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How much do supply chain customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for supply chain customer service in the United States is $27.04, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $29.57 per hour, depending on experience, location, and employer.

What is supply chain customer service?

Supply Chain Customer Service refers to the support and assistance provided to customers throughout the supply chain process, from order placement to delivery. It involves managing communication with clients, coordinating logistics, resolving issues related to shipments or inventory, and ensuring customer satisfaction. Professionals in this role act as a bridge between customers, suppliers, and internal teams to ensure that products are delivered accurately and on time. Effective supply chain customer service helps build strong relationships with clients and supports overall business efficiency.

How does a supply chain customer service professional typically collaborate with other departments to resolve order issues?

Supply Chain Customer Service professionals frequently work with teams such as logistics, warehouse, procurement, and sales to address issues like delayed shipments, inventory discrepancies, or incorrect orders. Collaboration often involves coordinating real-time updates, tracking shipments, and ensuring all parties are aligned to provide timely solutions to customers. This cross-functional work requires strong communication skills and the ability to prioritize tasks quickly, making it essential for effective problem resolution and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a supply chain customer service professional, and why are they important?

To thrive as a Supply Chain Customer Service professional, you need a strong understanding of supply chain processes, order management, and customer service, often supported by a relevant degree or experience in logistics or business. Familiarity with ERP systems (such as SAP or Oracle), order tracking software, and proficiency in Microsoft Excel are typically required. Excellent communication, problem-solving, and organizational skills set top performers apart in this role. These skills ensure efficient coordination between customers and supply chain operations, leading to satisfied clients and smooth delivery of goods.

What is the difference between Supply Chain Customer Service vs Logistics Coordinator?

AspectSupply Chain Customer ServiceLogistics Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or supply chainHigh school diploma; certifications in logistics or supply chain management are common
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice or warehouse setting, coordinating shipments and transportation
Employer & Industry UsageRetail, manufacturing, distribution companiesShipping companies, manufacturing, distribution centers
Common Search & ComparisonCustomer service roles in supply chainLogistics coordination and shipment management

Supply Chain Customer Service focuses on managing customer relationships, order inquiries, and ensuring satisfaction within the supply chain process. Logistics Coordinators handle the planning and execution of shipments, transportation, and delivery logistics. While both roles support supply chain operations, Customer Service emphasizes client interaction, whereas Logistics Coordinators focus on shipment coordination and logistics execution.

How do I get into supply chain customer service with no experience?

Supply chain customer service roles often require strong communication, problem-solving, and organizational skills. Entry-level candidates can gain relevant experience through internships, online courses in logistics or supply chain management, and developing proficiency with tools like Excel or ERP systems. Demonstrating a willingness to learn and a customer-focused attitude can help secure an entry-level position without prior experience.
More about Supply Chain Customer Service jobs

What cities are hiring for Supply Chain Customer Service jobs?

Cities with the most Supply Chain Customer Service job openings:

What states have the most Supply Chain Customer Service jobs?

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The top searched job categories for Supply Chain Customer Service jobs are:

Supply Chain Customer Service jobs near you
Infographic showing various Supply Chain Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,249 per year, or $27 per hour.

Supply Chain Customer Service Supervisor

Catalent, Inc.

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 21 days ago

Catalent rating

7.6

Company rating: 7.6 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

60th of 86 rated pharmaceutical

Job description

Supply Chain Customer Service Supervisor
About Site
Catalent's Philadelphia site is a dynamic facility focused on advanced clinical supply services, supporting the development and delivery of innovative therapies. The site offers integrated solutions for clinical trial materials, including packaging, labeling, storage, and distribution, all within a state-of-the-art environment designed for efficiency and quality. With a strong emphasis on collaboration and precision, the Philadelphia location plays a key role in helping bring life-changing treatments to patients worldwide. This is an exciting place to work for those who value innovation, teamwork, and contributing to meaningful advancements in healthcare.
Position Summary
We have an opportunity for a Supply Chain Customer Service Supervisor to join our team. This role is responsible for executing and supporting the Philadelphia supply chain teams in delivering customer service excellence. You will work with clients, vendors, and operations at both local and global levels. This position offers the chance to make a meaningful impact in a fast-paced and collaborative environment.
Shift: Monday - Friday, 8:00am to 5:00pm
Location: Philadelphia, PA
100% Onsite
The Role
  • Supervise the daily activities of Distribution Project Coordinators focused on providing excellent service aligned with Catalent's patient-first culture
  • Review and approve staffing schedules to ensure adequate coverage for demand
  • Assess training needs of team members, oversee training development, and monitor performance metrics
  • Identify and implement process improvements across the Pre-Distribution Department and other areas as needed
  • Act as an escalation point for complex client issues, shipment concerns, and internal questions
  • Support client satisfaction by resolving issues promptly and professionally
  • Coach team members on effective client communication and issue resolution
  • All other duties as assigned

The Candidate
Minimum Requirements
  • Bachelor's degree in Supply Chain, Business, Life Sciences, or a related field
  • Minimum of 4 years of relevant experience in customer relations, supply chain, clinical supply, logistics, or a regulated Good Manufacturing Practice environment; pharmaceutical industry experience preferred
  • Prior supervisory or team lead experience
  • Occasionally lifting 0-15 pounds
  • Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience

Preferred Skills & Background
  • Experience supporting Corrective and Preventive Actions, investigations, non-conformances, customer complaints, or manufacturing quality-related processes

Why You Should Join Catalent
  • Defined career path with annual performance reviews and feedback process
  • Diverse and inclusive culture
  • Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
  • Competitive paid time off plus 8 paid holidays
  • Community engagement and green initiatives
  • Medical, dental, and vision benefits effective day one of employment
  • Tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE.

What Catalent employees say

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About Catalent

Sourced by ZipRecruiter

Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Somerset, NJ, US

Year founded

2007

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