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Supply Chain Customer Service Jobs (NOW HIRING)

Culp

Supply Chain Analyst

High Point, NC · On-site

The analyst partners with Design, Sales, Quality, Customer Service, Supply Chain, suppliers, and customers to evaluate inventory risks, monitor supply chain activity, identify service issues, and ...

Epitec

Supply Chain Analyst

Bentonville, AR · On-site

This role serves as a critical liaison between internal teams and customer supply chain partners to ensure strong in-stock performance, order accuracy, and operational execution. The ideal candidate ...

Judit Inc

Supply Chain Analyst

Bentonville, AR

This role serves as a critical liaison between internal teams and customer supply chain partners to ensure strong in-stock performance, order accuracy, and operational execution. The ideal candidate ...

Graymont

Customer Service Representative

OR · Remote

$16 - $21.75/hr

Customer Service Representative Function Sales & Marketing/Quality Control/Supply Chain/Customer Service Location United States - Remote Classification Salaried

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Supply Chain Customer Service information

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How much do supply chain customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for supply chain customer service in the United States is $27.04, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Supply Chain Customer Service professional, and why are they important?

To thrive as a Supply Chain Customer Service professional, you need a strong understanding of supply chain processes, order management, and customer service, often supported by a relevant degree or experience in logistics or business. Familiarity with ERP systems (such as SAP or Oracle), order tracking software, and proficiency in Microsoft Excel are typically required. Excellent communication, problem-solving, and organizational skills set top performers apart in this role. These skills ensure efficient coordination between customers and supply chain operations, leading to satisfied clients and smooth delivery of goods.

How does a Supply Chain Customer Service professional typically collaborate with other departments to resolve order issues?

Supply Chain Customer Service professionals frequently work with teams such as logistics, warehouse, procurement, and sales to address issues like delayed shipments, inventory discrepancies, or incorrect orders. Collaboration often involves coordinating real-time updates, tracking shipments, and ensuring all parties are aligned to provide timely solutions to customers. This cross-functional work requires strong communication skills and the ability to prioritize tasks quickly, making it essential for effective problem resolution and maintaining customer satisfaction.

What is the difference between Supply Chain Customer Service vs Logistics Coordinator?

AspectSupply Chain Customer ServiceLogistics Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or supply chainHigh school diploma; certifications in logistics or supply chain management are common
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice or warehouse setting, coordinating shipments and transportation
Employer & Industry UsageRetail, manufacturing, distribution companiesShipping companies, manufacturing, distribution centers
Common Search & ComparisonCustomer service roles in supply chainLogistics coordination and shipment management

Supply Chain Customer Service focuses on managing customer relationships, order inquiries, and ensuring satisfaction within the supply chain process. Logistics Coordinators handle the planning and execution of shipments, transportation, and delivery logistics. While both roles support supply chain operations, Customer Service emphasizes client interaction, whereas Logistics Coordinators focus on shipment coordination and logistics execution.

What is Supply Chain Customer Service?

Supply Chain Customer Service refers to the support and assistance provided to customers throughout the supply chain process, from order placement to delivery. It involves managing communication with clients, coordinating logistics, resolving issues related to shipments or inventory, and ensuring customer satisfaction. Professionals in this role act as a bridge between customers, suppliers, and internal teams to ensure that products are delivered accurately and on time. Effective supply chain customer service helps build strong relationships with clients and supports overall business efficiency.
More about Supply Chain Customer Service jobs
What cities are hiring for Supply Chain Customer Service jobs? Cities with the most Supply Chain Customer Service job openings:
What states have the most Supply Chain Customer Service jobs? States with the most job openings for Supply Chain Customer Service jobs include:
What job categories do people searching Supply Chain Customer Service jobs look for? The top searched job categories for Supply Chain Customer Service jobs are:
Supply Chain Customer Service jobs near you
Infographic showing various Supply Chain Customer Service job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $56,249 per year, or $27 per hour.
Global Supply Chain/Customer Service Manager

Global Supply Chain/Customer Service Manager

Sazerac Company

Louisville, KY • Remote

$107K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Sazerac rating

8.3

Company rating: 8.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

47th of 395 rated food and drinks producers

Job description

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.


We are adding a Global Supply Chain/Customer Service Manager to support the continued growth and complexity of our international business. This role will lead a global customer service function focused on delivering exceptional service, driving operational consistency, and supporting commercial priorities across international markets.

The ideal candidate will bring strong supply chain expertise, a proactive mindset, and the ability to collaborate across Sales, Operations, Production, and Logistics teams to ensure seamless execution. This is a high-impact opportunity to help shape scalable processes, improve customer experience, and support continued global growth.

What You’ll Do
  • Lead and develop a global customer service team supporting international markets and customers
  • Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations
  • Partner cross-functionally with Sales, Supply Chain, Production, and Logistics teams to support customer priorities and revenue growth
  • Identify process improvement opportunities across order flow, logistics coordination, and system execution to improve efficiency and responsiveness
  • Proactively manage supply chain risks and customer escalations to ensure consistent service delivery globally

Required
  • Bachelor’s degree
  • 5+ years of management experience within supply chain, customer service, or operations environments
  • 5+ years of global supply chain or international market experience
  • Strong analytical, communication, and cross-functional leadership skills
Preferred
  • Experience with global customs and excise processes
  • Experience within the alcohol beverage, consumer packaged goods, or FMCG industries
  • Experience working with ERP or transportation management systems such as Oracle or TMS

Remote schedule available for the following qualifying states:  

Alabama, Arkansas, California, Delaware, District of Columbia, Florida, Georgia, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wyoming

#LI-remote

#LI-TH1


 

Culture and Benefits:

Sazerac offers a comprehensive compensation and benefits package that includes medical, dental, vision, 401K, paid time off, and more. These benefits may vary depending on location and work type. Learn more about how we support our employees here.

The annual salary range for this role is $107,120 - $160,680. Final compensation will be based on relevant experience, qualifications, geographic location, and internal pay equity considerations.

Sazerac is committed to equality of opportunity without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

What’s Next:

After you apply, a recruiter will review your application and reach out to qualified candidates. Selected candidates will follow our interview process, which may include a phone screen, hiring manager interview, and panel interviews with business leaders. There may be additional steps or assessments throughout the process dependent on the position. Applicants who are not selected to move through the process, at any stage, will be notified via email.

 

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