Supply Chain Customer Service Jobs (NOW HIRING)

The Supply Network Analyst, SNA, manages the order fulfillment process and drives service delivery across the entire customer base. They are responsible for managing the global available to promise (gATP) process committing available inventory to customer orders.  The Supply Network Analyst collaborates between Supply Chain and Sales to deliver promotions, launch seasonal and new items and manage sensitive product allocation events.  They are responsible for reporting and analysis of service delivery metrics and supply chain performance.  Responsibilities: Supply Planning & Order Fulfillment ManagementManages the order fulfillment process through daily review of customer orders against the available network inventory and determines strategy for managing shortfalls.Drives communication with planning team and production facilities to optimally manage customer demand.Collaborates with brand and sales team to prioritize order fulfillment against promotion calendars, seasonal items, and new item distribution.Identifies opportunities, develops, and implements efficiencies for improving the order fulfillment process. Determine mitigation strategies to resolve inventory shortfalls by identifying opportunities to improve order fill with resupply movements, moving customer orders to alternate shipping locations or allocating available inventory across customer orders.Manage large scale service interruptions by strategically partnering with the brand and planning teams to position inventory against company priorities to manage supply and demand throughout the distribution network.Monitors and tracks stock transfer movements to manage supply network disruptions.Monitors service performance and drives service improvement by analyzing root cause, recommending, and implementing improvements to advance service performance.Productivity & Process ImprovementIdentifies opportunities to innovate, improve service and/or reduce cost.  Analyzes opportunities, develops recommendations, and implements process improvements that deliver results.Drives cross functional collaboration with Supply Chain, Customer and Field Sales to achieve supply chain efficiencies.Develops and maintains process and procedure documentation. Develops and maintains training content; plans and provides training to new hires.Maintains master data supporting the order fulfillment processes. The salary range for this position is $75,000.00 - $90,000.00 USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions.  Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.This role is considered a “hybrid” position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week.Preferred Candidate Qualifications:Bachelor’s Degree required, preferably in Supply Chain. (3-5 years of progressive Customer Service, Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree)3-5 years of CPG business system experience in related area within IT, Customer Service, Logistics, Supply Chain or Sales preferredSAP experience preferred Knowledge, Skills and Abilities:In-depth knowledge of customer supply chain operations as well as familiarity with all systems that integrate with the order fulfillment process. Capacity to comfortably interact with all levels of the business and deliver results in a fast-paced environment.Ability to apply a disciplined, logical and comprehensive approach to problem solving.High degree of initiative and ownership.Strong attention to detail for both accuracy and content.Judgment to resolve issues with the appropriate sense of urgency including ability to provide afterhours support.Excellent communication skills both written and verbal including the ability to translate technical information to a broad end user community.Ability to create and communicate a structured business recommendation with advantages and disadvantages.Skill set which allows one to both identify an issue and implement the solution while working as part of a team or as an individual contributor.Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities.Ability to develop work instructions, training material and presentations.Advanced Excel/Power BI skills preferred.Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple prioritiesAbility to develop work instructions, training material and presentationsAdvanced Excel skills preferredLife at DanoneWith approximately 5,000 employees and 13 production locations across the U.S., our vibrant culture and endless growth opportunities are just a couple of the reasons our employees call themselves “Proud Danoners.” Learn more about Life at DanoneOur BrandsWhen you join us, you’ll work with some of the best-known food and beverage brands in the world, including Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free, ST K® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®.Our PurposeWe’re committed to making a positive impact on our world. Rooted in our mission to bring health through food to as many people as possible, we’re proud to be the world’s largest B Corp.Learn more about our mission.Our BenefitsOur commitment to making the world healthier starts with our employees. Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model.Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse.  Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks.Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance.Learn more about our benefits.Equal Opportunity EmployerDanone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.#LI-NORAM#LI-ES2#LI-HYBRIDCalifornia Data Privacy Law