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Supply Chain Customer Service Jobs (NOW HIRING)

BASF

Supply Chain Planner

Livonia, MI · On-site

$27.50 - $37.50/hr

Supply Chain Planner Livonia, MI We are looking for a Supply Chain Planner to join our Performance ... Our experts co-create products with customers to bring innovations to major industry sectors such ...

HD Supply

Supply Chain Analyst

Atlanta, GA

Analyzes multi-tier distribution channels to determine cost and service level tradeoffs for product ... Work review typically involves periodic review of output by a supervisor and/or direct customers of ...

HD Supply

Supply Chain Analyst

Atlanta, GA · On-site

Analyzes multi-tier distribution channels to determine cost and service level tradeoffs for product ... Work review typically involves periodic review of output by a supervisor and/or direct customers of ...

Fastenal

Customer Supply Chain Support

Mogadore, OH

Customer Supply Chain Support Working as Part-time Customer Supply Chain Support, you will engage ... Highly motivated, self directed and customer service oriented * Be comfortable in a sales-oriented ...

Fastenal

Customer Supply Chain Support

Humboldt, TN

Customer Supply Chain Support Working as Full-time Customer Supply Chain Support, you will engage ... Highly motivated, self directed and customer service oriented * Be comfortable in a sales-oriented ...

New

Fastenal

Customer Supply Chain Support

Reading, PA

Customer Supply Chain Support Working as Full-time Customer Supply Chain Support, you will engage ... Highly motivated, self directed and customer service oriented * Be comfortable in a sales-oriented ...

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Supply Chain Customer Service information

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$19

$27

$31

How much do supply chain customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for supply chain customer service in the United States is $27.04, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $29.57 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that pay $2000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some senior finance or investment roles. These jobs often require advanced skills, extensive experience, and relevant certifications, and may involve long hours or high-pressure environments.

Will SCM be replaced by AI?

Supply Chain Management (SCM) roles involve coordinating logistics, inventory, and supplier relationships, which currently require human judgment and problem-solving. While AI and automation tools are increasingly used to enhance efficiency and data analysis, they are expected to complement rather than fully replace SCM professionals in the foreseeable future.

What is customer service in supply chain?

Customer service in supply chain involves managing communication and relationships with clients to ensure timely delivery, order accuracy, and issue resolution. Supply chain customer service professionals coordinate with logistics, inventory, and suppliers to meet customer expectations and maintain smooth operations.

What are the key skills and qualifications needed to thrive as a Supply Chain Customer Service professional, and why are they important?

To thrive as a Supply Chain Customer Service professional, you need a strong understanding of supply chain processes, order management, and customer service, often supported by a relevant degree or experience in logistics or business. Familiarity with ERP systems (such as SAP or Oracle), order tracking software, and proficiency in Microsoft Excel are typically required. Excellent communication, problem-solving, and organizational skills set top performers apart in this role. These skills ensure efficient coordination between customers and supply chain operations, leading to satisfied clients and smooth delivery of goods.

How does a Supply Chain Customer Service professional typically collaborate with other departments to resolve order issues?

Supply Chain Customer Service professionals frequently work with teams such as logistics, warehouse, procurement, and sales to address issues like delayed shipments, inventory discrepancies, or incorrect orders. Collaboration often involves coordinating real-time updates, tracking shipments, and ensuring all parties are aligned to provide timely solutions to customers. This cross-functional work requires strong communication skills and the ability to prioritize tasks quickly, making it essential for effective problem resolution and maintaining customer satisfaction.

What is the difference between Supply Chain Customer Service vs Logistics Coordinator?

AspectSupply Chain Customer ServiceLogistics Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or supply chainHigh school diploma; certifications in logistics or supply chain management are common
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice or warehouse setting, coordinating shipments and transportation
Employer & Industry UsageRetail, manufacturing, distribution companiesShipping companies, manufacturing, distribution centers
Common Search & ComparisonCustomer service roles in supply chainLogistics coordination and shipment management

Supply Chain Customer Service focuses on managing customer relationships, order inquiries, and ensuring satisfaction within the supply chain process. Logistics Coordinators handle the planning and execution of shipments, transportation, and delivery logistics. While both roles support supply chain operations, Customer Service emphasizes client interaction, whereas Logistics Coordinators focus on shipment coordination and logistics execution.

What is Supply Chain Customer Service?

Supply Chain Customer Service refers to the support and assistance provided to customers throughout the supply chain process, from order placement to delivery. It involves managing communication with clients, coordinating logistics, resolving issues related to shipments or inventory, and ensuring customer satisfaction. Professionals in this role act as a bridge between customers, suppliers, and internal teams to ensure that products are delivered accurately and on time. Effective supply chain customer service helps build strong relationships with clients and supports overall business efficiency.

What does a customer supply chain do?

A supply chain customer service role involves managing communication between the company and its customers to ensure orders are processed accurately and delivery expectations are met. It requires skills in coordination, problem-solving, and familiarity with supply chain management tools to maintain customer satisfaction and streamline order fulfillment.
More about Supply Chain Customer Service jobs
What cities are hiring for Supply Chain Customer Service jobs? Cities with the most Supply Chain Customer Service job openings:
What states have the most Supply Chain Customer Service jobs? States with the most job openings for Supply Chain Customer Service jobs include:
What job categories do people searching Supply Chain Customer Service jobs look for? The top searched job categories for Supply Chain Customer Service jobs are:
Supply Chain Customer Service jobs near you
Supply Chain Manager II, PRISM, Planning, PRISM

Supply Chain Manager II, PRISM, Planning, PRISM

Amazon

Bellevue, WA

Full-time

Posted 12 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,847 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you looking to become a leader in operations strategy for a Fortune 100 company. Amazon is looking for leaders in the space of Network Design & Planning, Supply Chain, Customer Service, Customer Returns, Inventory Planning and Transportation. We need leaders capable of breaking down and solving complex problems for the benefit of over 120 million customers.
Amazon is seeking a Supply Chain Manager to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American transportation network

Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide.
As a Supply Chain Manager on the PRISM team, this role will analyze the performance across the North American transportation network, identify improvement opportunities and then take business improvement programs from inception to successful implementation. This involves but is not limited to building stakeholder relationships, addressing transportation network design, and developing innovative programs that drive improvements in our transportation processes.
Key job responsibilities
Key job responsibilities
- Lead end-to-end solution development for supply chain solutions, ensuring delivery against OPx objectives
- Drive structured, high-judgment conversations with key NATS stakeholders across planning, supply chain, and downstream partners to align on solution development, resolve trade-offs, and unblock execution
- Coordinate and scale onboarding of multiple partner teams onto planning platform, tailoring engagement to each team's business context to ensure consistent adoption and benefit realization
- Manage stakeholders across multiple planning teams operating in distinct networks, maintaining trusting and productive relationships with planning, execution, and finance partners
- Identify process gaps, standardization opportunities, and automation levers to reduce overall planning cycle timelines, and replicate best practices across teams
- Manage communications for internal and external stakeholders on program status, timelines, and deliverables
A day in the life
In a typical day, you might start by reviewing planning process from partner teams, validating process flow and identifying opportunities for streamlining the process helping reduce cycle time for plan generation. You'll collaborate with partner teams to align on processes and think through implications

You'll prepare summaries for leadership, participate in cross-functional planning syncs, and work with engineering teams to refine and shape planning solutions. No two days are the same, you'll balance strategic thinking with hands-on data work in a fast-paced, ambiguous environment.
About the team
The North America Transportation Execution, Planning team is responsible for shaping the future of Amazon's transportation network. We combine data-driven analysis with strategic planning to optimize how shipments move from fulfillment centers to customers

Our team operates at the intersection of operations, technology, and carrier management, and we take pride in delivering programs that improve the customer experience at scale. We value ownership, intellectual curiosity, and a bias for action.
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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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