ZipRecruiter

Log In

1

Supervisor Customer Jobs in Quebec (NOW HIRING)

Owens Corning

Customer Supervisor

Windsor, QC

Customer Service SupervisorOverview Reporting to the Customer Service Manager, the Customer Service Supervisor (CSS) is the daily operational leader for the Customer Service Associates (CSAs). The ...

Taurus

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Altasciences

Cleaning Supervisor

Montreal, QC

By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and ... About The Role The Supervisor, Cleaning Department, is responsible for supervising the activities ...

Altasciences

Screening Supervisor

Montreal, QC · On-site

By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and ... About The Role The Supervisor, Screening Department will organize clinical trial screening ...

Airliquidehr

Plant Supervisor

Contrecoeur, QC · On-site

... customers, patients, community stakeholders, and cultures across the world. We believe that a ... Air Liquide is Hiring for a Plant supervisor * This position is located at our plant in Contrecoeur.

Air Liquide

Plant Supervisor

Contrecoeur, QC

... customers, patients, community stakeholders, and cultures across the world. We believe that a ... Air Liquide is Hiring for a Plant supervisor * This position is located at our plant in Contrecoeur.

New

Schindler Elevator Corporation

Join us as a Field Supervisor - Repair Your main responsibilities The Field Supervisor - Repair is ... Implement customer and Company requirements for quality, performance reliability and passenger ...

next page

Showing results 1-20

People also search for

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Quebec

Supervisor Customer information

What are the key skills and qualifications needed to thrive as a Supervisor Customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a Supervisor Customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What are Supervisor Customer roles?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Quebec? For Supervisor Customer jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Supervisor Customer jobs in Quebec look for? The top searched job categories for Supervisor Customer jobs in Quebec are:
What cities in Quebec are hiring for Supervisor Customer jobs? Cities in Quebec with the most Supervisor Customer job openings:
Supervisor Customer jobs near you

Supervisor, Customer Advisory Service

Vosker

Montreal, QC • On-site, Remote

Full-time

Posted 6 days ago

Job description

Company Description

VOSKER is a North American leader in remote area surveillance.

Every day, we’re proud to help our customers keep an eye on what truly matters to them by developing solar-powered, cellular-connected cameras integrated with our exclusive platform.

In a few words, at VOSKER: we perform, we think differently, and we take care of our people. We leverage our expertise to win as a team and redefine what’s possible!

WHAT WE OFFER

  • A work environment where your ideas come to life and your ambitions take flight
  • A dynamic, non-routine daily life every day is different, and that’s what makes it exciting!
  • A hybrid work model: work from home or from one of our offices it’s your choice
  • The opportunity to work remotely from abroad for up to 3 months (90 days)
  • Access to a learning platform to grow your skills on company time
  • A wellness account to reimburse expenses related to your health, passions, and interests
  • Free 24/7 access to online healthcare professionals and an Employee Assistance Program (EAP)
  • Comprehensive group insurance including vision and dental, 50% paid by the employer
  • A group RRSP with employer contributions
  • Parental leave top-up for new parents
  • Vacation based on your total years of professional experience
Job Description

The Supervisor, Customer Advisory Service plays a key role in supporting and engaging a team of agents who are passionate about the customer experience.

You will be responsible for maintaining the highest standards of customer satisfaction while supporting the performance, development, and well-being of your team.

As a hands-on leader, you will actively contribute to the continuous improvement of our processes, tools, and overall experience for both customers and employees, in collaboration with our business partners.

Key Responsibilities

Leadership and Team Management

  • Ensure the day-to-day operations of a strategic team in order to deliver efficient, high-quality customer service
  • Coach, mentor, and support advisors in managing customer requests, including complaints and technical issues
  • Foster a work environment aligned with VOSKER’s culture and values, focused on collaboration and performance
  • Monitor attendance, punctuality, and response time standards, and contribute to demand management as needed

Quality, Performance, and Development

  • Maintain a high level of knowledge within the team and ensure the sharing of customer experience best practices
  • Conduct call monitoring, email reviews, and chat evaluations to ensure the quality of customer interactions
  • Develop and follow up on personalized performance plans that support continuous development and career progression
  • Participate in recruitment interviews, onboarding of new employees, and ongoing team training

Continuous Improvement and Collaboration

  • Analyze performance indicators, dashboards, and monitoring tools to prioritize coaching and support actions
  • Identify, analyze, and synthesize key pain points in both the customer and employee experience
  • Collaborate with internal partners to resolve complex issues, particularly related to loyalty and merchandise returns
  • Contribute to the implementation of new ways of working, projects, and innovative initiatives
  • Participate in maintaining and updating knowledge management tools
Qualifications
  • College diploma (DEC or equivalent)
  • Minimum of 2 years of experience in team management (or relevant related experience)
  • Experience in a call center or customer service environment (strong asset)
  • Minimum of 2 years of experience in customer experience
  • Experience managing remote or offshore teams (asset)
  • Experience in loyalty, retention, or merchandise returns (assets)
  • Excellent coaching and people development skills
  • Strong analytical, synthesis, and judgment abilities
  • Experience in change management
  • Project management experience (asset)
  • Bilingual in French and English, both spoken and written

Additional Information

EQUAL OPPORTUNITY EMPLOYER

At VOSKER, we value the uniqueness of every individual and celebrate the diversity that helps us redefine what’s possible. We foster collaboration in a healthy, inclusive work environment where all voices are heard.

If you have specific needs to make the recruitment process more accessible, don’t hesitate to reach out.

Now it’s your turn, tell us about yourself and apply today!