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Email Customer Service Jobs in Quebec (NOW HIRING)

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...

Merck

We are looking for a Customer Service Representative to join our team. This is a full time, ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...

New

Taurus

Answer calls, emails, and voicemails promptly * Manage waitlists during peak seasons and maximize ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

Gillespie-Munro Inc.

Export Customer Service

Montreal, QC · On-site

CA$45K/yr

Export Customer Service Representative Location: Montreal, Quebec We are seeking a detail-oriented ... Communicate with clients and carriers by phone and email * Monitor the movement of goods across ...

Taurus

Answer calls, emails, and voicemails promptly * Manage waitlists during peak seasons and maximize ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

HollisWealth

Customer Service Representative

Montreal, QC · Hybrid

CA$47K - CA$55K/yr

As a Customer Service Representative , you will play a key role in supporting policyholders and ... Respond to incoming calls and emails from our clients and partners; * Perform follow-ups through ...

HollisWealth

Customer Service Representative

Quebec, QC · Hybrid

CA$47K - CA$55K/yr

As a Customer Service Representative , you will play a key role in supporting policyholders and ... Respond to incoming calls and emails from our clients and partners; * Perform follow-ups through ...

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Email Customer Service information

See Quebec salary details

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How much do email customer service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for email customer service in Quebec is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $19.47 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

An email customer service representative can potentially earn $2000 a week by working full-time, handling a high volume of customer inquiries, and gaining experience or specialized skills. Achieving this income level may also involve working for companies that pay higher rates or offering additional services such as training or consulting. Consistent performance, strong communication skills, and familiarity with email management tools are essential for maximizing earnings in this role.

What are the typical day-to-day responsibilities of an Email Customer Service representative?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What jobs pay 4000 a week without a degree?

An email customer service role typically does not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require extensive experience, certifications, or a strong network. Most roles offering such high weekly pay are either highly specialized or entrepreneurial in nature.

What are the key skills and qualifications needed to thrive in the Email Customer Service position, and why are they important?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an Email Customer Service job?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

How to apply for a customer service job via email?

To apply for an email customer service position, prepare a professional email including a clear subject line, your resume, and a brief cover letter highlighting relevant skills such as communication and problem-solving. Address the email to the specified contact or use the application instructions provided in the job posting. Ensure your email is well-formatted and free of errors before sending.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles in email customer service, are legitimate when offered by reputable companies and involve genuine customer interactions. However, some opportunities may be scams or require upfront payments, so it is important to verify the company's credibility and avoid jobs that promise high pay for minimal work or ask for personal or financial information upfront.
What are popular job titles related to Email Customer Service jobs in Quebec? For Email Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Quebec look for? The top searched job categories for Email Customer Service jobs in Quebec are:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Quebec as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,813 per year, or $17.7 per hour.

Bilingual Customer Experience Specialist

RigCraftor

Quebec, QC • On-site

Full-time

Posted 9 days ago

Job description

Job Posting: Bilingual Customer Experience Specialist

Join RigCraftor and help transform the transportation industry!

About RigCraftor

At RigCraftor, we design and manufacture innovative solutions that improve safety, efficiency, and longevity for workers across the logistics chain.

Our mission is clear: to make the transportation industry safer and enable logistics professionals to reach their full potential.

We're growing quickly and are at a pivotal stage where every customer interaction directly impacts our reputation, customer loyalty, and future growth.

Your Mission

We're not looking for someone to simply "answer support tickets."

We're looking for someone who takes ownership of the entire customer experience—from the first interaction through complete resolution.

Your role is to become our customers' trusted point of contact. Understand their needs quickly, solve problems efficiently, and turn every interaction into a positive experience.

At RigCraftor, customer service isn't just a support function—it's a competitive advantage that directly influences our reputation, customer loyalty, and growth.

Your Responsibilities
Customer Support
  • Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk).
  • Quickly identify customer needs and manage each case through to resolution.
  • Process returns, exchanges, refunds, and credits according to company policies.
  • Handle difficult situations with professionalism, empathy, and sound judgment.
  • Recommend the right products and solutions based on customer needs.
Order & Shipping Management
  • Monitor Shopify and Amazon orders and proactively communicate updates to customers.
  • Resolve shipping exceptions (delays, lost packages, fulfillment errors) with carriers and our 3PL partners.
  • Escalate complex cases to management with a clear summary of the situation and actions already taken.
Internal Collaboration & Continuous Improvement
  • Keep customer records up to date in Zoho Desk, Shopify, and Amazon.
  • Identify recurring trends and share insights to improve our products, processes, and customer experience.
  • Contribute to continuous improvement by recommending solutions and updating procedures when needed.
  • Track key customer service metrics (ticket volume, response times, outstanding cases).
  • And when needed, roll up your sleeves—because at RigCraftor, everyone contributes.
Your Profile

You're comfortable communicating in both English and French, verbally and in writing. You quickly understand situations and find practical solutions.

You can manage multiple priorities, stay organized under pressure, and keep moving things forward. When you take ownership of a problem, you make sure it gets resolved.

You genuinely enjoy helping people, and it shows in every interaction. Our customers notice the difference.

What We're Looking For:
  • Excellent bilingual communication skills in English and French (spoken and written).
  • 2–5 years of customer service experience in a B2B, B2C, or e-commerce environment.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple cases simultaneously in a fast-paced environment.
  • Experience using a ticketing or customer support platform.
  • Experience with Shopify or another e-commerce platform (major asset).
  • Experience with Amazon Seller Central (major asset).
  • Comfortable using digital tools (email, CRM, spreadsheets, etc.).
  • Strong organizational skills, attention to detail, and ability to prioritize.

What We Offer

We offer a role where your work makes a real difference.

Every satisfied customer directly contributes to RigCraftor's reputation and growth.

You'll work at the heart of our operations alongside our logistics, sales, product development teams in a fast-moving environment where ideas are quickly turned into action.

You'll have the autonomy to do your job well, the trust to make decisions, and the support you need when challenges arise.

Location

On-site position at our Québec City office


Ready to take on the challenge?
Send your resume to calalancette@rigcraftor.com

Apply