At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk). * Quickly ...
At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk). * Quickly ...
At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk). * Quickly ...
At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk). * Quickly ...
... service and unforgettable experience. Our success is driven by a team of over 550 dedicated ... oriented CRM & Email Marketing Specialist to lead the execution, optimization, and ongoing ...
... service and unforgettable experience. Our success is driven by a team of over 550 dedicated ... oriented CRM & Email Marketing Specialist to lead the execution, optimization, and ongoing ...
As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving ... Be the first line of contact when customers, clients, and partners call or e-mail with inquiries.
As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving ... Be the first line of contact when customers, clients, and partners call or e-mail with inquiries.
We are looking for a Customer Service Representative to join our team. This is a full time, ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...
We are looking for a Customer Service Representative to join our team. This is a full time, ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...
We are looking for a Customer Service Representative to join our team. This is a full time, ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...
We are looking for a Customer Service Representative to join our team. This is a full time, ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...
* You will provide exceptional customer care and quality control support by handling inbound ... Draft subject-specific emails that clearly outline required actions and update them as issues move ...
* You will provide exceptional customer care and quality control support by handling inbound ... Draft subject-specific emails that clearly outline required actions and update them as issues move ...
* You will provide exceptional customer care and quality control support by handling inbound ... Draft subject-specific emails that clearly outline required actions and update them as issues move ...
* You will provide exceptional customer care and quality control support by handling inbound ... Draft subject-specific emails that clearly outline required actions and update them as issues move ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Train new service associates and to provide ongoing training where required * Assist customers by phone, in-person or by email with service requests * Set and confirm repair tech appointments with ...
Customer Service Agent
Kahnawake, QC · Hybrid
Medical
Retirement
You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone.
Quick apply
Customer Service Agent
Kahnawake, QC · Hybrid
Medical
Retirement
You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone.
Customer Service Representative
CA$25/hr
Medical
Retirement
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...
Customer Service Representative
CA$25/hr
Medical
Retirement
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...
Medical
Dental
Vision
Answer calls, emails, and voicemails promptly * Manage waitlists during peak seasons and maximize ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Medical
Dental
Vision
Answer calls, emails, and voicemails promptly * Manage waitlists during peak seasons and maximize ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
... by email with service requests * Set and confirm repair tech appointments with customers ... * Follow up with customers and vendors on overdue parts * Complete inspections on all Exchanges or ...
... by email with service requests * Set and confirm repair tech appointments with customers ... * Follow up with customers and vendors on overdue parts * Complete inspections on all Exchanges or ...
... by email with service requests * Set and confirm repair tech appointments with customers ... * Follow up with customers and vendors on overdue parts * Complete inspections on all Exchanges or ...
... by email with service requests * Set and confirm repair tech appointments with customers ... * Follow up with customers and vendors on overdue parts * Complete inspections on all Exchanges or ...
Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...
Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 ... Responds to customer emails, calls and inquiries on other platforms, daily; * Identifies customer ...
Email Customer Service information
See Quebec salary details
$9.86 - $12.02
12% of jobs
$13.10 is the 25th percentile. Wages below this are outliers.
$12.02 - $14.18
27% of jobs
The median wage is $15.22 / hr.
$14.18 - $16.35
24% of jobs
$18.42 is the 75th percentile. Wages above this are outliers.
$16.35 - $18.51
13% of jobs
$18.51 - $20.67
12% of jobs
$20.67 - $22.84
6% of jobs
$22.84 - $25
3% of jobs
$25 - $27.16
2% of jobs
$27.16 - $29.33
1% of jobs
$29.33 - $31.49
0% of jobs
$31.49 - $33.65
0% of jobs
$9
$17
$33
How much do email customer service jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for email customer service in Quebec is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $19.47 per hour, depending on experience, location, and employer.
What does an email customer service do?
In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.
What are the key skills and qualifications needed to thrive in email customer service?
To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.
What is an email customer service?
An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.
What are popular job titles related to Email Customer Service jobs in Quebec?
For Email Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Quebec look for?
The top searched job categories for Email Customer Service jobs in Quebec are:
Full-time
Posted 8 days ago
Job description
Job Posting: Bilingual Customer Experience Specialist
Join RigCraftor and help transform the transportation industry!
At RigCraftor, we design and manufacture innovative solutions that improve safety, efficiency, and longevity for workers across the logistics chain.
Our mission is clear: to make the transportation industry safer and enable logistics professionals to reach their full potential.
We're growing quickly and are at a pivotal stage where every customer interaction directly impacts our reputation, customer loyalty, and future growth.
Your MissionWe're not looking for someone to simply \"answer support tickets.\"
We're looking for someone who takes ownership of the entire customer experience—from the first interaction through complete resolution.
Your role is to become our customers' trusted point of contact. Understand their needs quickly, solve problems efficiently, and turn every interaction into a positive experience.
At RigCraftor, customer service isn't just a support function—it's a competitive advantage that directly influences our reputation, customer loyalty, and growth.
Your ResponsibilitiesCustomer Support
- Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk).
- Quickly identify customer needs and manage each case through to resolution.
- Process returns, exchanges, refunds, and credits according to company policies.
- Handle difficult situations with professionalism, empathy, and sound judgment.
- Recommend the right products and solutions based on customer needs.
- Monitor Shopify and Amazon orders and proactively communicate updates to customers.
- Resolve shipping exceptions (delays, lost packages, fulfillment errors) with carriers and our 3PL partners.
- Escalate complex cases to management with a clear summary of the situation and actions already taken.
- Keep customer records up to date in Zoho Desk, Shopify, and Amazon.
- Identify recurring trends and share insights to improve our products, processes, and customer experience.
- Contribute to continuous improvement by recommending solutions and updating procedures when needed.
- Track key customer service metrics (ticket volume, response times, outstanding cases).
- And when needed, roll up your sleeves—because at RigCraftor, everyone contributes.
You're comfortable communicating in both English and French, verbally and in writing. You quickly understand situations and find practical solutions.
You can manage multiple priorities, stay organized under pressure, and keep moving things forward. When you take ownership of a problem, you make sure it gets resolved.
You genuinely enjoy helping people, and it shows in every interaction. Our customers notice the difference.
What We're Looking For:- Excellent bilingual communication skills in English and French (spoken and written).
- 1–5 years of customer service experience in a B2B, B2C, or e-commerce environment.
- Strong communication and problem-solving skills.
- Ability to manage multiple cases simultaneously in a fast-paced environment.
- Experience using a ticketing or customer support platform (major asset).
- Experience with Shopify or another e-commerce platform (major asset).
- Comfortable using digital tools (email, CRM, spreadsheets, etc.).
- Strong organizational skills, attention to detail, and ability to prioritize.
What We Offer
We offer a role where your work makes a real difference.
Every satisfied customer directly contributes to RigCraftor's reputation and growth.
You'll work at the heart of our operations alongside our logistics, sales, product development teams in a fast-moving environment where ideas are quickly turned into action.
You'll have the autonomy to do your job well, the trust to make decisions, and the support you need when challenges arise.
LocationOn-site position at our Québec City office
Ready to take on the challenge?
Send your resume to