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Email Customer Service Jobs in Quebec (NOW HIRING)

Alterfina

Your role with us As a Bilingual Customer Service Representative, you will be much more than just a ... Welcome and assist clients by phone, email, and text message * Quickly understand their needs and ...

Wealthy Group of Companies LLC

$65K/yr

We are seeking a motivated Sales and Customer Service professional to join the team and play a ... Respond promptly and professionally to client inquiries via phone, email, or other channels.

i2c Inc

CA$21.25 - CA$21.75/hr

Phone, Email), from customers regarding products and services.Follow defined Standard Operating Procedures (SOPs) that support operational performance.Share shift summaries and any required reporting ...

i2c Inc

Phone, Email), from customers regarding products and services.Follow defined Standard Operating Procedures (SOPs) that support operational performance.Share shift summaries and any required reporting ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Quebec

Email Customer Service information

See Quebec salary details

$9

$17

$33

How much do email customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for email customer service in Quebec is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $19.47 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are popular job titles related to Email Customer Service jobs in Quebec?

For Email Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Quebec look for?

The top searched job categories for Email Customer Service jobs in Quebec are:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Quebec as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,813 per year, or $17.7 per hour.

Bilingual Customer Service Agent (hybrid)

Alterfina

On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Company description
Alterfina is a fast-growing company reinventing alternative consumer financing.
Our mission: to offer credit solutions that are tailored, human, and responsible.

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values—respect, integrity, empathy, innovation, and excellence—guide everything we do and help shape our culture.

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.

Purpose of the role

At Alterfina, things are moving fast!
As a rapidly growing company now firmly established in the Ontario market, we are looking for passionate customer service professionals who want to make a real difference in the client experience.

Are you bilingual, people-oriented, and motivated by a dynamic environment where no two days are the same? We want to meet you!

Your role with us

As a Bilingual Customer Service Representative, you will be much more than just a point of contact — you will be a true partner for our clients.

Your goal? Deliver a human, reassuring, and efficient experience with every interaction.

What will your days look like?

  • Welcome and assist clients by phone, email, and text message
  • Quickly understand their needs and provide tailored solutions
  • Clearly explain our products, terms, and tools
  • Handle day-to-day requests such as payments, account changes, follow-ups, agreements, etc.
  • Ensure proactive follow-up until the issue is fully resolved
  • Manage more delicate situations with calmness, professionalism, and empathy
  • Accurately document every interaction in our systems
  • Actively contribute to the continuous improvement of the customer experience

You are probably the person we are looking for if…

  • You are fully bilingual in French and English, both spoken and written
  • You have at least 2 years of experience in customer service or a call center environment
  • You are known for your listening skills, professionalism, and ability to build trust quickly
  • You remain calm even in more complex situations
  • You are comfortable using technology tools (CRM, phone systems, messaging platforms, etc.)
  • You enjoy achieving goals and finding practical solutions
  • You are a team player who thrives in a collaborative environment

Why choose Alterfina?

  • A workplace where your autonomy and ideas are truly valued
  • Hybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization
  • Genuine work-life balance (Concilivi certified)
  • Comprehensive group insurance (health, dental, and vision) with 50% employer contribution
  • Free telemedicine services and Employee & Family Assistance Program
  • Group RRSP with employer contributions
  • Competitive vacation policy and 7 sick days
  • Employee recognition programs and wellness activities throughout the year
  • Ongoing training to support your professional growth

Ready to join a company that’s evolving fast?

If you want to grow within a dynamic team where your work truly makes an impact, we would love to hear from you!

Apply now and grow with us.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The use of the masculine form is intended solely to simplify the text.

Apply