Sun Life Customer Service Jobs (NOW HIRING)

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week

The opportunity:

This position in the National Accounts Employee Benefits Underwriting organization isresponsible for all aspects of risk selection, pricing and proposal forour Group Dental new business and renewals for2,000+ lives. Apply standard underwriting principles and procedures to evaluate, rate and negotiate price on new business. Apply in depth knowledge of assigned product lines and independent decision making within underwriting policies and procedures.

How you will contribute:

• Evaluate, price, propose rate and strategy to acquire and renew National Account clients

• In-depth risk assessment and pricing of prospective and inforce customers in conformance with underwriting guidelines and authority limits

• Provide Customer reporting and analytics

• Partner with sales, national accounts practice leader and home office subject matter experts to develop comprehensive pricing and solutions for our customers

• Recommend changes in policies and procedures to be more responsive to the emerging client and market needs

• Proactively manage inforce block of business to maintain profit and persistency expectations

• Mentoring and underwriter development

What you will bring with you:

• Ability to work with a diverse group of people.

• BA/BS degree preferred

• Require a minimum of 7+ years of group underwriting experience

• Highly skilled in both written and verbal communications, organization, time/work management, establishing interpersonal relationships, and problem solving

• Ability to work in a fast paced environment and flex to changing demands including system and process changes

• Motivated, positive, team player

• Proficient PC skills, including Excel skills, and word processing applications

• The position requires strong analytical and negotiation skills, as well as an in-depth understanding of industry contractual language and provisions

• Candidates should possess a high level, technical understanding of underwriting principles and theory

Salary Range: $85,200 - $127, 800
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.