Intern Sun Life Customer Service Jobs (NOW HIRING)

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

The opportunity:

Senior Compliance Analyst - Sun Life U.S. Compliance

In this role, you will be responsible for supporting compliance risk management programs across multiple U.S. Business Units by ensuring adherence to legislative and regulatory requirements and investigating and resolving matters of non-compliance to maintain ethical standards across the organization. This role is considered a seasoned professional with deep and thorough knowledge of privacy risk capable of performing complex assignments based on broad objectives and managing privacy-related processes and cross-functional tasks within the Sun Life U.S. Compliance Department.

You will be responsible for both direct support of compliance program activities and day-to-day oversight and monitoring activities of the Privacy Program operating within the Regulatory Compliance Management Program under the supervision of a Director and/or AVP. The primary focus of this position is to perform Privacy control activities (e.g. privacy impact assessment review, privacy incident analysis, horizon scanning evaluation) among other tasks. These activities directly impact the health of the Privacy Program, and internal and external reporting. Support for regulatory examinations, Internal Audits or other regulatory matters may be required as appropriate.

Position may require modest travel to other Sun Life Offices in the U.S. and Canada. This is a hybrid position requiring weekly in-office attendance at a hub office location.

How you will contribute:

• Review, analyze, and assess privacy/cyber/AI risks arising from vendor relationships and business initiatives (Privacy Impact Assessments)

• Investigate and document privacy events/incidents to ensure required escalation and notification

• Perform research for the assessment of new or amended privacy/cyber/AI laws and regulations affecting the Company's business, monitoring necessary actions for cross-functional implementation, and tracking implementation and compliance with such actions

• Interpret internal/external business issues and recommend privacy best practices to mitigate risk

• Provide expertise for RFPs and due diligence questionnaire responses for new and existing relationships

• Disseminate required privacy notices to Business Units for timely distribution and ensure accurate recordkeeping to support second line oversight

• Support the development of privacy policies and procedures to maintain effective compliance with legal and regulatory standards as well as Sun Life policies

• Participate in annual risk-based compliance testing to ensure effectiveness in meeting the needs of the business and regulatory requirements

• Draft compliance bulletins, review and edit marketing materials and forms, correspondence, and other communications in line with regulatory requirements

• Maintain metrics/KPIs and prepare internal and external reports for varying audiences

• Encourage, promote and enhance a culture that supports the Code of Conduct, encourages ethical behavior and a commitment to compliance with applicable laws and regulations

• Adhere to Sun Life policies and procedures to maintain effective compliance with legal and regulatory standards

What you will bring with you:

• Bachelor's Degree with over 7 years of experience, professional certificate, or equivalent business experience in regulatory risk and controls roles or functions within a financial services regulated industry (HIPAA, GLBA, NAIC, CCPA, NY DFS, etc.)

• Adaptability to multiple demands, effectively shifting priorities in response to changing business conditions with minimal input from superiors

• Identification, development, and application of innovative solutions to increase operational efficiencies and meet strategic objectives

• Clear ethical judgement based on careful critical, analytical, and interpretative thinking

• Demonstrated ability to work both independently and within a team-oriented setting

• Effective and influential communication (written and oral), research, and presentation skills responsive to changing audiences

• Professional curiosity to maintain privacy expertise through business reading, professional development, and participation in industry forums

• Strong computer skills (e.g., Microsoft office suite) and demonstrated ability to apply AI tools, visual analytics and business intelligence

Salary Range: $77,200 - $115,800
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.