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How much do cua jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for cua in the United States is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a CUA?

CUA stands for Certified Usability Analyst. CUAs are professionals who have been certified in usability and user experience principles, often by organizations like Human Factors International (HFI). Their primary role is to evaluate and improve the usability of digital products, ensuring that interfaces are user-friendly, efficient, and accessible. CUAs use various research and testing methods to understand user needs and behaviors, then translate those insights into actionable design improvements. Earning a CUA demonstrates expertise in usability and a commitment to user-centered design.

What are the key skills and qualifications needed to thrive as a CUA, and why are they important?

To thrive as a Certified Usability Analyst, you need a solid understanding of user experience (UX) principles, usability testing, and interface design, typically supported by certification such as the CUA credential. Familiarity with prototyping tools (like Axure or Sketch), analytics platforms, and usability testing systems is essential. Strong analytical thinking, communication, and empathy help you interpret user needs and collaborate across teams. These skills ensure products are intuitive, user-centered, and effective, ultimately leading to better user satisfaction and business outcomes.

What are some common challenges faced by CUAs when assisting members, and how can they be effectively managed?

CUAs often encounter challenges such as addressing complex member inquiries, handling sensitive financial information, and managing multiple tasks during busy periods. Effective communication, active listening, and a thorough understanding of credit union products and policies are key to resolving these issues efficiently. Many credit unions provide ongoing training and support to help CUAs stay updated and confident in their roles, making it easier to deliver high-quality member service even in challenging situations.

What is the difference between Cua vs Customer Service Representative?

AspectCuaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; specific industry certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, customer support departments, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed in industries like retail, telecommunications, and hospitalityCommon across various sectors including retail, banking, and tech
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring customer support careers or job options

While both Cua and Customer Service Representative roles involve direct customer interaction, Cua often refers to specific customer support positions within certain industries or regions, whereas Customer Service Representative is a broader, widely used term across multiple sectors. The roles share similar credentials and work environments, making them comparable for job seekers and employers alike.

More about Cua jobs

What cities are hiring for Cua jobs?

Cities with the most Cua job openings:

What states have the most Cua jobs?

States with the most job openings for Cua jobs include:

What job categories do people searching Cua jobs look for?

The top searched job categories for Cua jobs are:

Cua jobs near you
Infographic showing various Cua job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 3% Part Time, and 8% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $41,764 per year, or $20.1 per hour.

CUA Outcome Specialist

Asociacion Puertorriquenos en Marcha

Philadelphia, PA • On-site

$52K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

CUA Outcome Specialist

Starting Salary: $52,691

Job Type: Full Time, Non-Exempt

Work Schedule: Mondays through Fridays from 8:30 am to 5 pm

On Call: Mondays through Thursdays, rotates between teams every 4-5 weeks

Locations: CUA 2 - 1900 N 9th Street, Philadelphia, PA 19122

CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129

About APM & CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

The Community Umbrella Agencies (CUA) are community-based agencies established to provide case management services and ensure the permanency, wellbeing, and safety of the children, youth, and their families. APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region.

Job Summary

The CUA Outcome Specialist works to support the Case Management Team in helping families achieve Single Case Plan goals and move towards safe, timely case closure. This position involves working closely with all members of the assigned case management team; with children, biological families, and resource families; and with external agencies and partners.

Some of the duties and responsibilities are:

  • Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.
  • Provide home and community life skills education and intervention services to children, youth, and their caregivers toward ensuring family stabilization, reunification, or other permanency.
  • Participate in Family Team Conferences when necessary.
  • Attend Court Hearings as needed but never in lieu of the CUA Case Manager.
  • Conduct regularly scheduled visits to assigned families and to establish and maintain a trusting relationship with families using a strengths-based approach.
  • Work as part of the CUA Support Team toward achieving the objectives as established in the Single Case Plan (SCP).
  • Facilitate safe case closure for in home service cases.
  • Facilitate reunification or other permanency by, assisting the case manager as it relates to permanency opportunities, tracking and managing movement of cases through the permanency process and supporting with court preparation.
  • Supervise visits when necessary.
  • Assist with transportation when necessary
  • Completing referrals and follow-ups as needed.
  • Provision of on-call services in cases of emergency and on a rotational basis as required by APM CUA protocol

Benefits

  • Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
  • Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
  • Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
  • WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
  • Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
  • Basic Life Insurance (100% Employer Funded)
  • Short-term and Long-term Disability Insurances
  • 403B Retirement Plan through Mutual of America
  • Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
  • AllOne Health Employee Assistance Program at No Cost
  • Employee Referral Program (You Can Earn Up to $600)
  • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
  • 12 Days of Paid Holidays

Requirements

  • Education: Must have completed a Bachelor's Degree in Social Work, Sociology, Psychology, Criminal Justice, or a related field
  • Experience: Two (2) or more years of work and/or internship experience required
  • Valid Driver's License with a clean driving record
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Experience in outreach activities, through volunteerism or another source
  • Sound judgment, critical thinking, and problem-solving skills are essential

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If hired, you will be asked to submit FBI results, Criminal Record clearance, Child Abuse clearance, and Medical Exam and TB test results along with other documents.

Salary Description Starting salary at $52,691.00

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