CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociacion Puertorriquenos en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociacion Puertorriquenos en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
CUA 5 Life Skills Coach
Philadelphia, PA · On-site
$43K/yr
CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
Quick apply
CUA 5 Life Skills Coach
Philadelphia, PA · On-site
$43K/yr
CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
CUA 5 Case Manager Supervisor
Philadelphia, PA · On-site
$73K/yr
CUA 5 - 3300 Henry Ave, Philadelphia, PA 19129 Supervises 5 Case Managers, 1 Case Aide and 1 Outcome Specialist ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families ...
Quick apply
CUA 5 Case Manager Supervisor
Philadelphia, PA · On-site
$73K/yr
CUA 5 - 3300 Henry Ave, Philadelphia, PA 19129 Supervises 5 Case Managers, 1 Case Aide and 1 Outcome Specialist ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families ...
CUA 5 Case Manager Supervisor
Philadelphia, PA · On-site
$73K/yr
CUA 5 - 3300 Henry Ave, Philadelphia, PA 19129 Supervises 5 Case Managers, 1 Case Aide and 1 Outcome Specialist ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families ...
CUA 5 Case Manager Supervisor
Philadelphia, PA · On-site
$73K/yr
CUA 5 - 3300 Henry Ave, Philadelphia, PA 19129 Supervises 5 Case Managers, 1 Case Aide and 1 Outcome Specialist ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families ...
CUA Program Director Location: 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been empowering families to reach their full potential since ...
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CUA Program Director Location: 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been empowering families to reach their full potential since ...
CUA 5 Case Manager Director
Philadelphia, PA · On-site
$93K/yr
CUA Program Director Location: 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been empowering families to reach their full potential since ...
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CUA 5 Case Manager Director
Philadelphia, PA · On-site
$93K/yr
CUA Program Director Location: 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been empowering families to reach their full potential since ...
CUA 2 Wellbeing Specialist
Philadelphia, PA · On-site
$40K/yr
ABOUT APM & CUA Asociacion Puertorriquenos en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child ...
CUA 2 Wellbeing Specialist
Philadelphia, PA · On-site
$40K/yr
ABOUT APM & CUA Asociacion Puertorriquenos en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child ...
CUA Case Manager
Philadelphia, PA · On-site
Maintains a caseload of ten (10) families at one time, or such other number as they may be assigned by the CUA Case Management Supervisor or CUA Case Management Director: * Conducts interviews with ...
CUA Case Manager
Philadelphia, PA · On-site
Maintains a caseload of ten (10) families at one time, or such other number as they may be assigned by the CUA Case Management Supervisor or CUA Case Management Director: * Conducts interviews with ...
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
Quick apply
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
Quick apply
CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
CUA Strengthening Families Coordinator
Philadelphia, PA · On-site
$21.15/hr
CUA Director of Community Engagement EMPLOYMENT STATUS: Full-time FLSA STATUS: Exempt THE ORGANIZATION: Net Community Care is a division of Northeast Treatment Centers (NET), a non-profit ...
CUA Strengthening Families Coordinator
Philadelphia, PA · On-site
$21.15/hr
CUA Director of Community Engagement EMPLOYMENT STATUS: Full-time FLSA STATUS: Exempt THE ORGANIZATION: Net Community Care is a division of Northeast Treatment Centers (NET), a non-profit ...
ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption ...
Quick apply
ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption ...
CUA 2 Wellbeing Specialist
Philadelphia, PA · On-site
$40K/yr
ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption ...
CUA 2 Wellbeing Specialist
Philadelphia, PA · On-site
$40K/yr
ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption ...
CUA 5 Life Skills Coach
Philadelphia, PA · On-site
$43K/yr
CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
CUA 5 Life Skills Coach
Philadelphia, PA · On-site
$43K/yr
CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early ...
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
CUA ADMINISTRATIVE ASSISTANT
$18.25 - $24.50/hr
To provide administrative support to the CUA team, including the Program Directors, Case Managers, Case Manager Supervisors and Community Liaison. This person reports directly to CUA Director. * High ...
CUA ADMINISTRATIVE ASSISTANT
$18.25 - $24.50/hr
To provide administrative support to the CUA team, including the Program Directors, Case Managers, Case Manager Supervisors and Community Liaison. This person reports directly to CUA Director. * High ...
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
Quick apply
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
CUA 1 Case Manager
Philadelphia, PA · On-site
$27.88 - $29.81/hr
Community Umbrella Agency (CUA) Case Manager DIVISION: Net Community Care, Inc. UNIT: Community Umbrella Agency (CUA) REPORTS TO: CUA Case Management Supervisor FLSA STATUS: Non-Exempt STATUS:
CUA 1 Case Manager
Philadelphia, PA · On-site
$27.88 - $29.81/hr
Community Umbrella Agency (CUA) Case Manager DIVISION: Net Community Care, Inc. UNIT: Community Umbrella Agency (CUA) REPORTS TO: CUA Case Management Supervisor FLSA STATUS: Non-Exempt STATUS:
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
Quick apply
CUA 5 - 3300 Henry Avenue, Suite 600, Philadelphia, PA 19129 Please note: This position requires regular work at our Philadelphia office and travel within the local community. We do not work remotely.
Cua information
See salary details
$12.98 - $14.14
6% of jobs
$15.30 is the 25th percentile. Wages below this are outliers.
$14.14 - $15.30
19% of jobs
$15.30 - $16.46
9% of jobs
$16.46 - $17.61
14% of jobs
The median wage is $17.77 / hr.
$17.61 - $18.77
16% of jobs
$19.68 is the 75th percentile. Wages above this are outliers.
$18.77 - $19.93
15% of jobs
$19.93 - $21.09
9% of jobs
$21.09 - $22.25
3% of jobs
$22.25 - $23.40
3% of jobs
$23.40 - $24.56
4% of jobs
$24.56 - $25.72
2% of jobs
$12
$20
$25
How much do cua jobs pay per hour?
What are the key skills and qualifications needed to thrive as a CUA (Certified Usability Analyst), and why are they important?
What is the difference between Cua vs Customer Service Representative?
| Aspect | Cua | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; specific industry certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Call centers, customer support departments, retail settings | Call centers, retail stores, corporate offices |
| Employer & Industry Usage | Used in industries like retail, telecommunications, and hospitality | Common across various sectors including retail, banking, and tech |
| Search & Comparison Intent | People comparing roles with similar customer interaction duties | Individuals exploring customer support careers or job options |
While both Cua and Customer Service Representative roles involve direct customer interaction, Cua often refers to specific customer support positions within certain industries or regions, whereas Customer Service Representative is a broader, widely used term across multiple sectors. The roles share similar credentials and work environments, making them comparable for job seekers and employers alike.
What are CUAs?
What are some common challenges faced by CUAs (Credit Union Associates) when assisting members, and how can they be effectively managed?

$43K/yr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Job description
Description
Salary: $43,775
Job Type: Full Time, Non-Exempt (pays overtime)
Work Schedule: Mondays through Fridays from 8:30 am to 5 pm (On Site)
Location: CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129
ABOUT APM & CUA
Asociacion Puertorriquenos en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.
The Community Umbrella Agencies (CUA) are community-based agencies established to provide case management services and ensure the permanency, wellbeing, and safety of the children, youth, and their families. APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region.
JOB SUMMARY
To facilitate and follow the movement of children through the permanency process including the provision of crisis management and supportive social work to CUA Case Managers and resource parents to effect permanency and avoid placement disruptions. To provide, in concert with CUA Case Managers and under the direction of the CUA Team Leader, the services required by children and families engaged in the adoption process.
- Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.
- Provide home and community life skills education and intervention services to children, youth, and their caregivers toward ensuring family stabilization, reunification, or other permanency.
- Make use of the Casey Life Skills assessment in preparing the youth for successful transition to adulthood.
- Teach and coach youth to understand and perform life skills related to self-care, housing and money management, work and study skills, career and education planning, relationship, communication, and daily living skills.
- Work with parents and caregivers who may have cognitive limitations, physical or emotional disabilities, or any combination of these.
- Document any activity they have performed within the timeframe outlined by the Intervention Supervisor within the appropriate section of ECMS unless subcontracted in which case using the CUA-prescribed form.
- Conduct regularly scheduled visits to assigned families and to establish and maintain a trusting relationship with families using a strengths-based approach.
- Meet with the supervisor to evaluate family status, parent-child progress and to discuss strategies for improving outcomes.
- Complete all paperwork in compliance with program requirements.
- Work as part of the CUA Support Team toward achieving the objectives as established in the Single Case Plan (SCP).
- Other tasks as required.
BENEFITS
- Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
- Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
- Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
- WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
- Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
- Basic Life Insurance (100% Employer Funded)
- Short-term and Long-term Disability Insurances
- 403B Retirement Plan through Mutual of America
- Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
- AllOne Health Employee Assistance Program at No Cost
- Employee Referral Program (You Can Earn Up to $600)
- 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
- 12 Days of Paid Holidays
Requirements
- Must have a Bachelor's degree in Social Work or related field including but not limited to sociology, psychology, criminal justice, education, or public health administration. A minimum of two years work experience in social services with youth and families.
- Proficiency in English and Spanish preferred.
- Strong organizational skills and maintain a high degree of discretion dealing with confidential information.
- Experience in outreach activities, through volunteerism or another source.
- Familiarity with the dynamics of diverse populations in low-income areas.
- Demonstrated written, oral communication and strong customer service skills
- Demonstrated ability to work independently and as a team.
- An applied understanding of social work ethics and confidentiality.
- Must have a valid driver's license.
Key Competencies:
- Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission and values statements. Culturally sensitive to the needs and diversities of multi-cultural communities.
- Strong interpersonal skills, respectful, and courteous nature.
- An applied understanding of social work ethics and confidentiality.
- Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel.
- Knowledge of social services, child welfare and family systems services.
APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If hired, you will be asked to submit FBI results, Criminal Record clearance, Child Abuse clearance, and Medical Exam and TB test results along with other documents.
About Asociacion Puertorriquenos en Marcha
Sourced by ZipRecruiter
Industry
Civic and social organizations
Company size
51 - 200 Employees
Headquarters location
Philadelphia, PA, US
Year founded
1970