ZipRecruiter

Log In

1

Cua Jobs (NOW HIRING)

BETHANNA

AFTER CARE SPECIALIST

Philadelphia, PA · On-site

The After Care Specialist works as part of the CUA Intervention Team while providing support to the Case Management Team. Intervention encompasses intervention, prevention and support practices for ...

BETHANNA

AFTER CARE SPECIALIST

Philadelphia, PA · On-site

The After Care Specialist works as part of the CUA Intervention Team while providing support to the Case Management Team. Intervention encompasses intervention, prevention and support practices for ...

BETHANNA

FAMILY SUPPORT WORKER

Philadelphia, PA · On-site

$17.25 - $22/hr

The Family Support Worker works as part of the CUA Support Team focusing on achieving the objectives as established in the Single Case Plan. Under the direction of the CUA Case Manager, the Family ...

previous page

Showing results 41-60

All JobsCua Jobs

Cua information

See salary details

$12

$20

$25

How much do cua jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for cua in the United States is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a CUA?

CUA stands for Certified Usability Analyst. CUAs are professionals who have been certified in usability and user experience principles, often by organizations like Human Factors International (HFI). Their primary role is to evaluate and improve the usability of digital products, ensuring that interfaces are user-friendly, efficient, and accessible. CUAs use various research and testing methods to understand user needs and behaviors, then translate those insights into actionable design improvements. Earning a CUA demonstrates expertise in usability and a commitment to user-centered design.

What are the key skills and qualifications needed to thrive as a CUA, and why are they important?

To thrive as a Certified Usability Analyst, you need a solid understanding of user experience (UX) principles, usability testing, and interface design, typically supported by certification such as the CUA credential. Familiarity with prototyping tools (like Axure or Sketch), analytics platforms, and usability testing systems is essential. Strong analytical thinking, communication, and empathy help you interpret user needs and collaborate across teams. These skills ensure products are intuitive, user-centered, and effective, ultimately leading to better user satisfaction and business outcomes.

What are some common challenges faced by CUAs when assisting members, and how can they be effectively managed?

CUAs often encounter challenges such as addressing complex member inquiries, handling sensitive financial information, and managing multiple tasks during busy periods. Effective communication, active listening, and a thorough understanding of credit union products and policies are key to resolving these issues efficiently. Many credit unions provide ongoing training and support to help CUAs stay updated and confident in their roles, making it easier to deliver high-quality member service even in challenging situations.

What is the difference between Cua vs Customer Service Representative?

AspectCuaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; specific industry certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, customer support departments, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed in industries like retail, telecommunications, and hospitalityCommon across various sectors including retail, banking, and tech
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring customer support careers or job options

While both Cua and Customer Service Representative roles involve direct customer interaction, Cua often refers to specific customer support positions within certain industries or regions, whereas Customer Service Representative is a broader, widely used term across multiple sectors. The roles share similar credentials and work environments, making them comparable for job seekers and employers alike.

More about Cua jobs

What cities are hiring for Cua jobs?

Cities with the most Cua job openings:

What states have the most Cua jobs?

States with the most job openings for Cua jobs include:

What job categories do people searching Cua jobs look for?

The top searched job categories for Cua jobs are:

Cua jobs near you
Infographic showing various Cua job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 3% Part Time, and 8% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $41,764 per year, or $20.1 per hour.

Outcomes Specialist

Catholic Community Services

Philadelphia, PA

Full-time

Re-posted 10 days ago

Catholic Community Services of Western Washington rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

157th of 777 rated non-profit organizations

Job description

Essential Job Functions:

  • Facilitate safe case closure for in home service cases.
  • Facilitate reunification or other permanency by:
  • Assisting the CUA CM to focus on permanency opportunities.
  • Tracking and managing the movement of cases through the permanency process.
  • Assisting the CUA CM in preparing the children, youth, and families for reunification or other permanency.
  • Supporting the CUA CM in preparation for Court.
  • Be familiar with and follow DHS CUA Practice Guidelines as well as any published changes and additions to same.
  • Utilize Strengthening Families framework in the performance of duties.
  • Maintain confidentiality and ensure HIPPA compliance. Ensure that information concerning families is not accessed or disclosed except in the performance of duties.
  • Immediately report to supervisor any concerns about the safety of children or youth in the household or placement facility.
  • Complete all paperwork and other documentation timely and in accordance with the DHS CUA Practice Guidelines.
  • Maintain compliance with all applicable laws, regulations, and bulletins issued by the Department of Public Welfare (DPW) Office of Children Youth and Families.  Abide by the Social Work Code of Ethics.
  • Able to work a flexible schedule to meet the needs of children, youth, and families and to cover emergencies.
  • Must have own reliable vehicle with current registration and insurance. Transport children, youth, and family members as required.
  • Must possess a valid PA. [or state of residence] driver’s license and a good driving record [must be able to get and maintain approval to drive from the Archdiocesan Insurance Office].

Other Job Functions:

  • Supervise visits when necessary.
  • Participate in Family Team Conferences when necessary.
  • Attend Court Hearings as needed but never in lieu of the CUA CM.
  • Document in the appropriate section of ECMS any activity they have preformed within six business days.
  • Prepare for and actively participate, as required, in all meetings and conferences.
  • Work cooperatively and collaboratively with other members of the CUA Support Team and DHS and Juvenile Probation staff as indicated. Communicate regularly and respond promptly to messages.
  • Actively participate in all required training and complete a minimum of 40 hours annually as specified.
  • Prepare for and actively participate in regular supervisory meetings.
  • Perform other duties as assigned by CUA Director or designee.

Required Knowledge, Skills and Abilities:

  • Bachelor’s degree in Social Work or related field including sociology, psychology, counseling, criminal justice, or education, with at least 30 semester hours or 45 quarter hours in one or more of the following:  development of human behavior, child development, family intervention techniques, diagnostic measures of therapeutic techniques such as social work, psychology, sociology, guidance and counseling, and child development.
  • Two years experience in Child Welfare or a related field.
  • Valid, timely Child Abuse, Criminal History, and FBI clearances that meet all regulatory requirements.
  • Good oral and written communications skills in English.
  • Certification [or ability to obtain within one year of employment] as a Direct Service Worker according to the requirements set out by the Commonwealth and the Office of Children Youth and Families in regulation and bulletin. 
  • Ability to work effectively in a faith-based organization.
  • Ability to establish and maintain positive, professional relationships with clients, co-workers and visitors.  
  • Basic familiarity with Microsoft Word, Outlook, and Excel.  Ability to learn and effectively operate other software packages as needed and required.

Work Environment:

  • The incumbent in this position:
    • Primarily works in the homes and communities of the families on their caseload. 
    • Drives own vehicle to and from appointments.
    • Works in office as needed to complete paperwork at computer terminal and attend meetings

What Catholic Community Services of Western Washington employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply