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BETHANNA

CUA CASE MANAGER

Philadelphia, PA

... with CUA team members, subcontractor provider team members, and a wide variety of community based resources. * A bachelor's level in Human Services, BSW preferred * Two years case management ...

BETHANNA

CUA CASE MANAGER

Philadelphia, PA

... with CUA team members, subcontractor provider team members, and a wide variety of community based resources. * A bachelor's level in Human Services, BSW preferred * Two years case management ...

BETHANNA

CUA CASE MANAGER

Philadelphia, PA

... with CUA team members, subcontractor provider team members, and a wide variety of community based resources. * A bachelor's level in Human Services, BSW preferred * Two years case management ...

BETHANNA

CUA CASE MANAGER

Philadelphia, PA

... with CUA team members, subcontractor provider team members, and a wide variety of community based resources. * A bachelor's level in Human Services, BSW preferred * Two years case management ...

BETHANNA

PREVENTION SUPERVISOR

Philadelphia, PA

$52K - $72K/yr

The CUA Prevention Supervisor must directly the lead supportive services within the Intervention team for the CUA. Intervention encompasses intervention, prevention and support practices for the ...

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How much do cua jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for cua in the United States is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CUA (Certified Usability Analyst), and why are they important?

To thrive as a Certified Usability Analyst, you need a solid understanding of user experience (UX) principles, usability testing, and interface design, typically supported by certification such as the CUA credential. Familiarity with prototyping tools (like Axure or Sketch), analytics platforms, and usability testing systems is essential. Strong analytical thinking, communication, and empathy help you interpret user needs and collaborate across teams. These skills ensure products are intuitive, user-centered, and effective, ultimately leading to better user satisfaction and business outcomes.

What is the difference between Cua vs Customer Service Representative?

AspectCuaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; specific industry certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, customer support departments, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed in industries like retail, telecommunications, and hospitalityCommon across various sectors including retail, banking, and tech
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring customer support careers or job options

While both Cua and Customer Service Representative roles involve direct customer interaction, Cua often refers to specific customer support positions within certain industries or regions, whereas Customer Service Representative is a broader, widely used term across multiple sectors. The roles share similar credentials and work environments, making them comparable for job seekers and employers alike.

What are CUAs?

CUA stands for Certified Usability Analyst. CUAs are professionals who have been certified in usability and user experience principles, often by organizations like Human Factors International (HFI). Their primary role is to evaluate and improve the usability of digital products, ensuring that interfaces are user-friendly, efficient, and accessible. CUAs use various research and testing methods to understand user needs and behaviors, then translate those insights into actionable design improvements. Earning a CUA demonstrates expertise in usability and a commitment to user-centered design.

What are some common challenges faced by CUAs (Credit Union Associates) when assisting members, and how can they be effectively managed?

CUAs often encounter challenges such as addressing complex member inquiries, handling sensitive financial information, and managing multiple tasks during busy periods. Effective communication, active listening, and a thorough understanding of credit union products and policies are key to resolving these issues efficiently. Many credit unions provide ongoing training and support to help CUAs stay updated and confident in their roles, making it easier to deliver high-quality member service even in challenging situations.
More about Cua jobs
What cities are hiring for Cua jobs? Cities with the most Cua job openings:
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What job categories do people searching Cua jobs look for? The top searched job categories for Cua jobs are:
Cua jobs near you
Infographic showing various Cua job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 1% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,764 per year, or $20.1 per hour.
CUA 5 Quality Parenting Initiative Specialist

CUA 5 Quality Parenting Initiative Specialist

Asociación Puertorriqueños en Marcha

Philadelphia, PA • On-site

$44K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Type
Full-time
Description
Starting Salary: $44,000 plus benefits
Job Type: Full Time, Exempt
Work Schedule: Mondays through Fridays 8:30 am to 5 pm
Location: CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129
ABOUT APM & CUA
Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.
Do you have a passion to help improve the safety, stability and well-being of children and their families? APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. CUA stands for Community Umbrella Agency. APM CUA 5 services the Logan/Olney region.
JOB SUMMARY
The Quality Parenting Initiative (QPI) is an approach based on relationships by strengthening foster care and refocusing on excellent parenting for all children in the child welfare system. The QPI Specialist supports resource families and kin by clearly articulating the high expectations the system has for them; works with the child welfare system and other key stakeholders to provide relevant tools, resources, practices, and policies that help resource parents be success; and enables caregivers, agency staff, and birth parents to work as a team to support children and youth.
Key job tasks/duties/responsibilities of Quality Parenting Initiative (QPI) Specialist:
  • Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.
  • Attends QPI meetings and conferences.
  • Evaluates training videos pertaining to QPI, and how they can be implemented within the surrounding areas.
  • Collaborate with partnering agencies in designing Parent Cafés that bring biological parents and resource parents together for discussions.
  • Facilitates QPI Icebreaker meetings and meetings between subcontractor agencies to assist with the growth of the QPI mission.
  • Works collaboratively with the CUA Team in identifying biological parents and resource parents that can benefit from QPI.
  • Identifies potential Bio parents and Resource parents that we can create a group model to start the QPI program.
  • Tracks biological and resource parents that are going through QPI to assess their process.
  • Hosts events and support groups that will strengthen the relationships between biological and resource parents.
  • Is the point of contact between biological and resource parents.
  • Identifies issues that are creating the disconnect between biological and resource parents
  • Creates Life Books for children in care
  • Is able to establish relationships with both the bio/foster parents where they can feel comfortable to come to our events, support groups and icebreakers.
  • Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.

BENEFITS
  • Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
  • Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
  • Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
  • WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
  • Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
  • Basic Life Insurance (100% Employer Funded)
  • Short-term and Long-term Disability Insurances
  • 403B Retirement Plan through Mutual of America
  • Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
  • AllOne Health Employee Assistance Program at No Cost
  • Employee Referral Program (You Can Earn Up to $600)
  • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
  • 12 Days of Paid Holidays
  • Mileage Reimbursement
  • Free parking lot on Henry Ave location

Requirements
  • EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology, Criminal Justice, or a related field and two (2) or more years of work and/or internship experience required. Applicants without a Bachelor's require five (5) or more years of work and/or internship experience.
  • EXPERIENCE: Two (2) years in social services setting working in parent education preferably.
  • Proficiency in English and Spanish preferred but not required.
  • Pennsylvania Child Abuse Clearance, Request for Criminal Clearance, FBI clearances, Valid PA driver's license and driving record no more than 60 days old. Medical Exam must be completed within one year of employment
  • Knowledge of social services, child welfare and family systems services
  • Culturally sensitive to the needs and diversities of multi-cultural communities
  • Knowledge of community resources and ability to work as a team member
  • Practices good customer service skills in all working relationships
  • Experience facilitating public meetings, and other public forums
  • Strong interpersonal skills, respectful, and courteous nature
  • Strong writing and oral presentations skills
  • An applied understanding of social work ethics and confidentiality
  • Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission and values statements
  • Able to work independently, demonstrating good judgment and prioritizing
  • Ability to attend evening and weekend community events and meetings without incurring difficulty
  • Maintain a high degree of discretion dealing with confidential information
  • Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel

KEY COMPENTENCIES:
  • Planning and organizing
  • Problem assessment and problem solving
  • Information gathering and information monitoring
  • Ability to work in a flexible schedule and adapt to changing situations
  • Ability to set priorities in critical situations.
  • Demonstrated ability to work independently and as a team.
  • Strong Customer Service insight.
  • Must be accurate and detail oriented

Apply