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Success Jobs in Raleigh, NC (NOW HIRING)

SAS

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of ...

Open Sas

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of ...

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Nelnet

Customer Success Manager

Raleigh, NC · On-site

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard's SaaS platform and consulting services. This role ...

MAM Software

Customer Success Manager

Cary, NC · Hybrid

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and longterm value across a defined portfolio of customers. This role goes beyond relationship ...

Litera

Director, Customer Success

Raleigh, NC · On-site

Align customer success initiatives with overall business goals. * Lead, mentor, and develop a high-performing customer success team. * Foster a culture of excellence, collaboration, and continuous ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

K4Connect

Client Success Manager

Raleigh, NC

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications ...

Jaggaer

Partner Success Director

Durham, NC

Delivery & Success Framework * Create and maintain delivery assets, methodologies, and best practices to support partner-led implementations. * Collaborate with Solution Engineering (SE) and ...

Verint Systems

Manager, Customer Success

Raleigh, NC · On-site

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Delivery & Success Framework * Create and maintain delivery assets, methodologies, and best practices to support partner-led implementations. * Collaborate with Solution Engineering (SE) and ...

WalkMe

Customer Success Engineer

Raleigh, NC

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Jaggaer

Partner Success Director

Durham, NC

Delivery & Success Framework * Create and maintain delivery assets, methodologies, and best practices to support partner-led implementations. * Collaborate with Solution Engineering (SE) and ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...

WalkMe

Customer Success Engineer

Raleigh, NC

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Cleo

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Railinc

Customer Success Specialist

Cary, NC

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

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All JobsSuccess JobsSuccess Jobs in Raleigh, NC

Success information

See Raleigh, NC salary details

$28.2K

$48.5K

$73.4K

How much do success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for success in Raleigh, NC is $48,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $53,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Success Managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Raleigh, NC? The most popular types of Success jobs in Raleigh, NC are:
What are popular job titles related to Success jobs in Raleigh, NC? For Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Success jobs in Raleigh, NC look for? The top searched job categories for Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Success jobs? Cities near Raleigh, NC with the most Success job openings:
Success jobs near you
Infographic showing various Success job openings in Raleigh, NC as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,496 per year, or $23.3 per hour.
Manager, Customer Success

Manager, Customer Success

SAS

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Job Description
We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of Customer Success Managers (CSMs) to support the customer from pre-sales, sales, onboarding, technology adoption, and use expansion for the Americas Accounts. The Programmatic CSM team is run on a 1:many model, meaning the Manager of this position will have to create strategies to help the CSMs best support hundreds of customers, utilizing AI, light-touch tactics, self-serve, automation and scale.
As a Programmatic Manager, Customer Success, you will:
  • Communicate well to customer leaders and agencies/departments to assist in their efforts to solve complex big data analytics problems.
  • Have passion for the job, providing strategic guidance, advisement, and directives to internal and external stakeholders and messaging SAS value and commitment to customer success.
  • Lead a team that is an integral part of SAS' long-term relationship with its customers. The efforts put forth by this team will directly impact the value realized and the ultimate success of the business relationship.
  • Develop strategies to support the company's customer retention, adoption, value realization and renewal strategy.
  • Be the customer's voice, and revenue driver force within SAS
  • Directly manage a team of Customer Success Managers as it relates to Americas Programmatic Accounts
  • Determine equitable territory assignments; set and review performance goals and establishes priorities, expectations and deliverables for all reporting staff. Determines optimal utilization of staff and resources to achieve Customer Success goals.
  • Serve as an advisor and resource to team members and management in all aspects of customer relationship management skills and techniques, territory/segment management, policies and procedures, SAS software/hardware platforms, market trends and preparation of Customer Success Plans as needed, and formulation of resolutions and responses related to unusual complex problems and exceptions.
  • Assume a leadership role in collaborating with Sales Business Units, Customer Advisory, PSD, CIS, Education, Technical Support, R&D and Marketing to improve the customer experience by making suggestions for enhancements, improvements and educating their staff.
  • Participate with CSMs and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies. Attend customer follow-up meetings regularly to ensure satisfaction levels and uncover additional up/cross-sales opportunities
  • Monitor new staff during their initial training program period and evaluates their skills throughout the program based on training objectives; identify internal training needs and make recommendations where appropriate.
  • Review existing and introduce new strategy of customers engagement and Direct internal resources, including pre-sales and post-sales services, contracts, etc., education on post-sales offering in order to reach objectives.
  • Ensure Customer Success Plans are created in consultation with customer and sales. Communicates customer success plan internally to sales and delivery teams (PS & CIS). Timely and accurately forecast (PTG) of Existing Recurring Revenue for Customer Accounts under control of their Customer Success team
  • Ensure Revenue Risks are created and maintained by the Customer Success team for customers under their control and a mitigation plan is documented and communicated to all SAS stakeholders
  • Be responsible for helping support forecasting, escalations and risk reviews for the Programmatic patch of customers

Role Competencies:
  • Building Customer Relationships - Ensuring that the customer's internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty.
  • Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals.
  • Creating Demand Through Insight - Identifying the targeted account's business challenges and needs and their probably causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Required qualifications
  • Minimum of eight years of experience in customer success, sales, business partner relationship development, or technical functions within the technology industry.
  • Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • Good knowledge of SAS products, solutions and services
  • Superior knowledge of basic sales techniques
  • Excellent written, verbal, and interpersonal communications skills
  • Excellent organizational skills
  • Ability to work and learn independently
  • Ability to work effectively in a team environment
  • Ability to travel occasionally
  • Ability to work in a fast paced, high-volume sales environment
  • You're curious, passionate, authentic and accountable. These are our values and influence everything we do.
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

World-class benefits
Highlights include...
  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include:
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
  • An industry-leading 401k plan.
  • Tuition Assistance Program and programs and resources to support your development
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

You are welcome here.
At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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