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Success Jobs in Raleigh, NC (NOW HIRING)

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

Railinc

Manager, Customer Success

Cary, NC · On-site

Provide strategic oversight of Customer Success operations, including support delivery, process design, and continuous improvement initiatives. * Serve as a primary subject matter expert for Zendesk ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

JWX

Customer Success Manager

Cary, NC · On-site

Customer Success Manager Macedonia We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender ...

Railinc

Manager, Customer Success

Cary, NC · On-site

Provide strategic oversight of Customer Success operations, including support delivery, process design, and continuous improvement initiatives. * Serve as a primary subject matter expert for Zendesk ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

$150/day

Customer Success Manager MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised ...

Verint Systems

Customer Success Manager

Raleigh, NC · On-site

Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

HealthCare

Partner Success Manager

Raleigh, NC · Remote

Overview We're hiring a Partner Success Manager to drive revenue growth by owning the performance and expansion of our insurance distribution partners on the Autopilot platform. This role blends ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Datavant

Customer Success Manager

Raleigh, NC · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a portfolio of enterprise clients, build and maintain strong relationships, and ensure our clients are ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities of our clients by providing subject matter expertise and best practice support that leverages the ...

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Showing results 1-20

All JobsSuccess JobsSuccess Jobs in Raleigh, NC

Success information

See Raleigh, NC salary details

$28.2K

$48.5K

$73.4K

How much do success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for success in Raleigh, NC is $48,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $53,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Success Managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Raleigh, NC? The most popular types of Success jobs in Raleigh, NC are:
What are popular job titles related to Success jobs in Raleigh, NC? For Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Success jobs in Raleigh, NC look for? The top searched job categories for Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Success jobs? Cities near Raleigh, NC with the most Success job openings:
Success jobs near you
Infographic showing various Success job openings in Raleigh, NC as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,496 per year, or $23.3 per hour.
Customer Success Specialist

Customer Success Specialist

Railinc

Cary, NC • On-site

Full-time

Medical

Posted 6 days ago

Job description

Location: Cary NC (Onsite presence is required)
Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports critical operations, to track and trace applications, to Big Data analytics, Railinc is solving some of the railroad industry's toughest challenges. At Railinc, we do work with a purpose - our efforts have a direct impact on economic growth, life-saving safety measures, and ground-breaking technology advances. If you want to work in tech and make a real difference in the world, Railinc is the place for you.
The supplemental benefits of working at Railinc are numerous: impressively low health insurance premiums, flexible working hours, on-site workout facilities, community service and support efforts, company outings, and more. For more information, please visit www.railinc.com.
Job Accountability/Responsibilities - ESSENTIAL FUNCTIONS:
  • Acting as a front-line liaison between the customer and Railinc products and services, the Customer Success Specialist possesses the proper product knowledge to train customers and recognize when to transition issues to the next level of Product Support.
  • Participate in product testing and verification, as well as assist with documenting customer requirements for enhancements to our applications.
  • Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and responsive emergency on-call support 24/7 (based on a rotating schedule).
  • Maintain tracking and reporting of all incidents, requests, and problems, learn Railinc products to ensure ability to assist customers in resolving issues, process all external communications, and facilitate critical incident response coverage.

Career Path:
  • At Railinc, Customer Success Specialists are on an accelerated track for promotion and increased responsibility. Railinc trains and supports Customer Success Specialists to be promoted to Business Analysts in future years. As a Business Analyst you will assist in managing industry projects, assisting development teams, and contributing to the creation of new features and functionality for Railinc products and services.
  • Motivated individuals who want to perform at a high level and succeed are well-suited for the Customer Success Specialist position. Railinc is committed to investing in these employees' futures and will do everything it can to support their growth.

Knowledge, Skills, abilities/minimum requirements/competencies:
  • Basic to intermediate-level experience with Microsoft Office Suite.
  • Preferred exposure to coding languages such as Python and SQL.
  • Ability to multitask and prioritize (professionally handle multiple customer cases in various stages of resolution on an ongoing basis).
  • Ability to communicate and follow up professionally within the organization and with external customers.
  • Demonstrated ability to solve minor to complex customer support issues.
  • Demonstrated a high degree of accuracy and attention to detail.
  • Prior success working in a customer service role/environment preferred.
  • Availability to complete assignments that include on-call duties covering evenings (7:00pm - 7:00am), including weekends and holidays.

Education, experience, certification/training:
  • Bachelor's degree required.
  • Strong communication, customer service, problem solving, and critical thinking skills.

VALUES:
  • Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
  • Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions, and moving forward in pursuit of shared goals.
  • Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.

Physical Requirements:
  • Sedentary work: Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing.
  • Keyboarding: Primarily using fingers for typing.
  • Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others).
  • Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.
  • Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction).
  • Environment: Because the requirements of this position require frequent, often informal collaboration with other Railinc colleagues and external stakeholders, and to maximize the development of the skills and responsibilities essential for this position, Railinc expects that the work required of this role be performed predominantly in the office consistent with Railinc's in-the-office work policies, as communicated by Human Resources and/or Senior Management. Any individual variations on in-the-office work policies will be reviewed by Human Resources on a case-by-case basis. As work is performed predominantly within an office setting, there is no substantial exposure to adverse environmental conditions (i.e., extreme heat, cold, noise, etc.).

Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company reserves the right to change, modify and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, national origin, disability, veteran status or other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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