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Success Manager Jobs in Spring, TX (NOW HIRING)

Wolters Kluwer

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes and realize maximum value from their investment in WK ELM solutions. The CSM serves as a ...

Wolters Kluwer

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes and realize maximum value from their investment in WK ELM solutions. The CSM serves as a ...

Wolters Kluwer

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes and realize maximum value from their investment in WK ELM solutions. The CSM serves as a ...

Enerex

Customer Success Manager

Houston, TX · Remote

$70K/yr

As a Customer Success Manager at Enerex, you will own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption. This role goes beyond traditional customer ...

Vontier

Lead Customer Success Manager

Houston, TX · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship ...

Avetta, LLC

Client Success Manager I

Houston, TX · Hybrid

As the primary voice for our clients, the Client Success Manager I works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best ...

AvonRisk

Client Success Manager

Houston, TX · Hybrid

Description Description AvonRisk is the nation's leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers' compensation, liability, managed care ...

Orbee Inc.

Customer Success Manager

Cypress, TX · On-site

Role Overview In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing ...

AvonRisk

Client Success Manager

Houston, TX · On-site

Description AvonRisk is the nation's leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers' compensation, liability, managed care, and risk ...

Orbee

Customer Success Manager

Cypress, TX · On-site

Role Overview In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing ...

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Showing results 21-40

All JobsSuccess JobsSuccess Manager JobsSuccess Manager Jobs in Spring, TX

Success Manager information

See Spring, TX salary details

$28.9K

$73.9K

$124.6K

How much do success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for success manager in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are popular job titles related to Success Manager jobs in Spring, TX?

For Success Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Spring, TX look for?

The top searched job categories for Success Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Success Manager jobs?

Cities near Spring, TX with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Spring, TX as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,918 per year, or $35.5 per hour.

Customer Success Manager

Houston, TX • On-site

Wolters Kluwer N.V.
See more jobs at Wolters Kluwer N.V.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes and realize maximum value from their investment in WK ELM solutions.
The CSM serves as a strategic advisor to Legal Operations, Legal, Finance, and Technology stakeholders, driving adoption, customer health, executive engagement, value realization, and retention.
This is not a traditional customer support role. The CSM is expected to understand the customer's business and legal operations strategy, translate that strategy into measurable success outcomes, and orchestrate the resources required to deliver those outcomes.
The CSM owns customer success plans, value realization, risk mitigation, and customer advocacy while partnering closely with Account Management, Support, Product, Professional Services, and Technical Account Management.
Key Responsibilities
Customer Success & Value Realization
  • Develop and execute strategic customer success plans tied to defined business objectives
  • Establish measurable success criteria and customer outcomes
  • Drive adoption and effective utilization of WK ELM solutions
  • Quantify and communicate realized value and ROI
  • Understand customer priorities and translate them into actionable success initiatives
  • Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs)
  • Maintain clear accountability for customer commitments, milestones, and outcomes

Customer Health & Retention
  • Monitor customer health, adoption, engagement, and value realization
  • Proactively identify retention risks and early warning indicators
  • Lead customer recovery and Get to Green initiatives
  • Develop structured action plans for at-risk accounts
  • Coordinate executive and cross-functional intervention when appropriate
  • Ensure customers are positioned for successful renewals through demonstrated value and strong stakeholder alignment

Executive Relationship Management
  • Build trusted relationships with Legal Operations leaders, General Counsel and other executive stakeholders
  • Establish executive sponsorship and alignment
  • Facilitate strategic planning and business-outcome discussions
  • Understand customer organizational dynamics, priorities, and decision-making processes
  • Develop and maintain stakeholder maps across complex customer organizations
  • Serve as the voice of the customer within Wolters Kluwer

Cross-Functional Leadership
  • Partner effectively with Account Management, Support, Product, Professional Services, Technical Account Managers, and other internal teams
  • Orchestrate internal resources around customer priorities
  • Coordinate customer escalations and issue resolution
  • Establish clear ownership, timelines, and accountability for customer commitments
  • Advocate internally for customer needs and priorities
  • Influence outcomes across teams without direct authority

Growth & Advocacy
  • Recognize customer needs that may represent expansion opportunities and engage Account Management
  • Connect customer business priorities to relevant WK ELM capabilities
  • Develop customer champions, advocates, and references
  • Support customer advisory boards and advocacy programs
  • Capture and communicate customer feedback and emerging needs
  • Partner with Account Management to strengthen the overall strategic relationship

Required Experience
  • 7+ years of progressive experience in Customer Success, Strategic Account Management, Management Consulting, Professional Services, Enterprise Software, or a related customer-facing discipline
  • 5+ years managing strategic, complex, or enterprise customer relationships
  • Demonstrated experience working with large enterprise customers and multiple stakeholder groups
  • Proven ability to engage credibly with senior executives and functional leaders
  • Experience developing and executing strategic customer success or account plans
  • Demonstrated ability to establish customer outcomes and measure value realization
  • Experience driving enterprise software adoption and utilization
  • Experience identifying, managing, and mitigating customer and renewal risk
  • Experience leading customer recovery or complex escalation initiatives
  • Experience conducting executive-level business reviews and strategic planning discussions
  • Strong program management skills, including the ability to manage multiple workstreams, dependencies, owners, and deadlines
  • Experience leading cross-functional teams in a SaaS or enterprise software environment
  • Proven ability to influence senior stakeholders and internal teams without direct authority
  • Strong executive communication, presentation, and facilitation skills
  • Ability to interpret customer data, adoption metrics, operational indicators, and business outcomes to determine customer health and appropriate action

Preferred Experience
  • Experience in Legal Operations, Legal Technology, Enterprise Legal Management, eBilling, Matter Management, CLM, ERP, Procurement, or Financial Systems
  • Experience supporting Fortune 1000 or similarly complex global enterprise customers
  • Familiarity with corporate legal department operations, including legal spend management, outside counsel management, matter management, and legal operations
  • Experience with enterprise software implementations, transformations, or change management initiatives
  • Experience managing complex, global stakeholder environments
  • Experience partnering with Sales or Account Management on renewals and expansion opportunities
  • Experience using customer success platforms, CRM systems, adoption analytics, or customer health scoring methodologies
  • Experience working within a highly matrixed global organization

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$80,600.00 - $168,200.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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