Manage a technical, engineering-focused customer success team to deliver superior customer outcomes. * Coordinate customer training programs, including on-site sessions, retraining after operator ...
Manage a technical, engineering-focused customer success team to deliver superior customer outcomes. * Coordinate customer training programs, including on-site sessions, retraining after operator ...
Gestionnaire Succes client
Montreal, QC · On-site
What you'll do As a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients. You will quarterback the strategic planning, management, and ...
Gestionnaire Succes client
Montreal, QC · On-site
What you'll do As a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients. You will quarterback the strategic planning, management, and ...
You will join the Technical Adoption and Success group within the Customer Technical Success team ... The Technical Account Management group owns the customer support experience andis responsible ...
You will join the Technical Adoption and Success group within the Customer Technical Success team ... The Technical Account Management group owns the customer support experience andis responsible ...
Key Accounts Manager
Texas, IL · On-site +1
Supporting MIND programs in key accounts, primarily large account territories in collaboration with the Education Partnership Manager and the Education Success Manager responsible for the account.
Key Accounts Manager
Texas, IL · On-site +1
Supporting MIND programs in key accounts, primarily large account territories in collaboration with the Education Partnership Manager and the Education Success Manager responsible for the account.
Tenir a jour une liste de clients potentiels et effectuer des suivis rigoureux et constants des prospects a l'aide du systemede gestion de la relation client(CRM); * Rediger les contrats de location ...
Tenir a jour une liste de clients potentiels et effectuer des suivis rigoureux et constants des prospects a l'aide du systemede gestion de la relation client(CRM); * Rediger les contrats de location ...
Coordonnateur.trice réseaux concessionnaires - Client secteur distribution (poste hybride)
Montreal, QC · On-site
En collaboration avec le directeur motorisation, être une personne ressource en liens direct avec les intervenants et représentants des manufacturiers (Régional Business et Service Managers ...
Coordonnateur.trice réseaux concessionnaires - Client secteur distribution (poste hybride)
Montreal, QC · On-site
En collaboration avec le directeur motorisation, être une personne ressource en liens direct avec les intervenants et représentants des manufacturiers (Régional Business et Service Managers ...
Coordonnateur.trice réseaux concessionnaires - Client secteur distribution (poste hybride)
Montreal, QC · On-site
En collaboration avec le directeur motorisation, être une personne ressource en liens direct avec les intervenants et représentants des manufacturiers (Régional Business et Service Managers ...
Coordonnateur.trice réseaux concessionnaires - Client secteur distribution (poste hybride)
Montreal, QC · On-site
En collaboration avec le directeur motorisation, être une personne ressource en liens direct avec les intervenants et représentants des manufacturiers (Régional Business et Service Managers ...
Santé Québec - Ouest-de-l'Île-de-Montréal est présentement à la recherche d'un(e) travailleur(se) social(e) pour combler un remplacement à temps complet en psychiatrie au Centre hospitalier de ...
Santé Québec - Ouest-de-l'Île-de-Montréal est présentement à la recherche d'un(e) travailleur(se) social(e) pour combler un remplacement à temps complet en psychiatrie au Centre hospitalier de ...
Le transport est au cœur de notre société. Pourquoi ne pas mettre votre compétence au service de l'élaboration des solutions de transport et infrastructure durables de demain ? Si vous souhaitez ...
Le transport est au cœur de notre société. Pourquoi ne pas mettre votre compétence au service de l'élaboration des solutions de transport et infrastructure durables de demain ? Si vous souhaitez ...
Le transport est au cœur de notre société. Pourquoi ne pas mettre votre compétence au service de l'élaboration des solutions de transport et infrastructure durables de demain ? Si vous souhaitez ...
Le transport est au cœur de notre société. Pourquoi ne pas mettre votre compétence au service de l'élaboration des solutions de transport et infrastructure durables de demain ? Si vous souhaitez ...
Account Management: Updating orders, changing addresses, contact information, and billing details * Sending order acknowledgments * Providing daily shipping reports to key accounts * Following up on ...
New
Account Management: Updating orders, changing addresses, contact information, and billing details * Sending order acknowledgments * Providing daily shipping reports to key accounts * Following up on ...
New
Account Management: Updating orders, changing addresses, contact information, and billing details * Sending order acknowledgments * Providing daily shipping reports to key accounts * Following up on ...
Account Management: Updating orders, changing addresses, contact information, and billing details * Sending order acknowledgments * Providing daily shipping reports to key accounts * Following up on ...
Account Management: Updating orders, changing addresses, contact information, and billing details * Sending order acknowledgments * Providing daily shipping reports to key accounts * Following up on ...
Account Management: Updating orders, changing addresses, contact information, and billing details * Sending order acknowledgments * Providing daily shipping reports to key accounts * Following up on ...
Entering customer orders into QAD Processing sales order packages Account Management: Updating orders, changing addresses, contact information, and billing details Sending order acknowledgments ...
Entering customer orders into QAD Processing sales order packages Account Management: Updating orders, changing addresses, contact information, and billing details Sending order acknowledgments ...
Ce poste est ouvert au recrutement international pour des candidats parfaitement francophones eligibles aux permis de travail Jeune Professionnel ou V.I.E. Go RH recrute pour la branche canadienne du ...
Ce poste est ouvert au recrutement international pour des candidats parfaitement francophones eligibles aux permis de travail Jeune Professionnel ou V.I.E. Go RH recrute pour la branche canadienne du ...
Our Customer Success team is a collaborative, driven, global organization devoted to providing ... Proficiency in Salesforce or similar CRM systems * Experience with SaaS, cloud-based software, or ...
Our Customer Success team is a collaborative, driven, global organization devoted to providing ... Proficiency in Salesforce or similar CRM systems * Experience with SaaS, cloud-based software, or ...
The Customer Success Consultant is the primary client-facing coordinator for a portfolio of ... Proactively manage follow-ups, action lists, and next steps; confirm deadlines and owners after ...
The Customer Success Consultant is the primary client-facing coordinator for a portfolio of ... Proactively manage follow-ups, action lists, and next steps; confirm deadlines and owners after ...
Account Manager
Montreal, QC · Hybrid
Account Manager - Canada Ready to be part of the Legal Tech revolution? As the leading SaaS ... You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and ...
Account Manager
Montreal, QC · Hybrid
Account Manager - Canada Ready to be part of the Legal Tech revolution? As the leading SaaS ... You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and ...
Influencer Account Manager
Montreal, QC · On-site
... success. - Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations. - Contribute to outbound strategies, including talent sourcing, outreach ...
Influencer Account Manager
Montreal, QC · On-site
... success. - Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations. - Contribute to outbound strategies, including talent sourcing, outreach ...
Gaming - Account Manager
Montreal, QC · On-site
... success. - Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations. - Contribute to outbound strategies, including talent sourcing, outreach ...
Gaming - Account Manager
Montreal, QC · On-site
... success. - Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations. - Contribute to outbound strategies, including talent sourcing, outreach ...
Success Manager information
Will AI replace CSM?
AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.
What jobs pay 500,000 a year in the US?
Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.
How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?
Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.
What does a success manager do?
A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.
What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?
To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.
What are Success Managers?
Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.
What is a typical CSM salary?
A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
What are popular job titles related to Success Manager jobs in Quebec? For Success Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Quebec look for? The top searched job categories for Success Manager jobs in Quebec are:
Other
Re-posted 6 days ago
Job description
About The Role
AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations. This is a senior leadership role that bridges commercial and technical functions, replacing responsibilities currently shared across multiple leaders. Reporting to executive leadership, this person will be accountable for building trust with strategic and at-risk accounts, driving renewal performance, and creating the operating rhythms that ensure customers receive consistent, high-quality support. The role is both strategic and hands-on - part account leader, part support operator, part technical program manager.
What You Will Do
- Own the post-sale customer relationship for strategic and at-risk accounts, encompassing onboarding, adoption, training, support-plan value realization, and renewals.
- Lead high-severity customer escalations across printer support, software support, field reliability, and service logistics - converting complex technical situations into clear customer communication with defined timelines and next steps.
- Manage a technical, engineering-focused customer success team to deliver superior customer outcomes.
- Coordinate customer training programs, including on-site sessions, retraining after operator turnover, and training bundled as part of renewal motions.
- Lead renewals for Success Plans, software support, and other aftermarket offerings; structure commercial proposals that align customer needs with service delivery realities.
- Define support boundaries and escalation paths for standard systems, beta systems, and issues requiring engineering engagement.
- Maintain a customer-centric operating rhythm across Success, Applications, Software, and Engineering so internal messaging is aligned before it reaches the customer.
- Ensure customer activity is captured in systems of record, including CRM and ticketing workflows, support history, diagnostic context, and account summaries.
- Partner with Sales on handoff quality, expansion context, renewals, reference-ability, and executive account strategy.
- Build and continuously improve lightweight but rigorous processes for account assignment, support handoffs, field visit follow-up, and customer communications.
What We Are Looking For
- 7+ years in customer success, field service, technical account management, support leadership, or aftermarket operations within a capital equipment, industrial automation, robotics, manufacturing-tech environment.
- Strong commercial instincts: proven track record managing renewals, pricing conversations, and packaging of service, training, and support offerings.
- Technical fluency sufficient to drive triage, set expectations credibly, and communicate effectively with engineering teams - without needing to be the deepest technical resource in the room.
- Experience handling escalations involving hardware, software, field reliability, operator training, and cross-functional root-cause investigations.
- Demonstrated ability to create process from ambiguity: account handoffs, service plans, escalation workflows, customer notes, and team operating cadences.
- Excellent written communication and sound judgment - particularly in determining what to communicate to customers, when to escalate, and how to keep internal and external messaging aligned.
- Experience with CRM and support tooling (e.g., HubSpot) and cross-functional coordination platforms (e.g., Slack-based support workflows).
- Experience with industrial 3D printing, machine tools, lab equipment, factory automation, or other technical hardware sold with ongoing service and support plans is strongly preferred.
- Strong written and oral communication skills in English are required to effectively collaborate with teams, customers, and partners located outside Quebec. French language skills are an asset.
Location and Work Model
Location: Montreal
Work model: Hybrid
Employment type: Full-time, permanent