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Subscription Manager Jobs in Michigan (NOW HIRING)

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician ... Background in B2B, services, or subscription based growth environments * Healthcare experience ...

Acrisure

Account Manager

Grand Rapids, MI · On-site

Manages the overall team operations, client coordination, and customer service delivery. This ... Employee Assistance Program (EAP); and a complimentary Calm app subscription. * Financial Wellness:

Acrisure

Account Manager

Grand Rapids, MI · On-site

Manages the overall team operations, client coordination, andcustomer servicedelivery. This ... Employee Assistance Program (EAP); and a complimentary Calm app subscription. * Financial Wellness:

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician ... Background in B2B, services, or subscription based growth environments * Healthcare experience ...

MDVIP

Success Manager

Ann Arbor, MI · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician ... Background in B2B, services, or subscription based growth environments * Healthcare experience ...

ArcSite

SMB Account Manager

Grand Rapids, MI · Remote

Identify accounts on flexible terms and manage campaigns to successfully convert SMB clients from monthly subscription models into annual commitments. * Drive customer adoption of ArcSite ...

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All JobsSubscription JobsSubscription Manager JobsSubscription Manager Jobs in Michigan

Subscription Manager information

See Michigan salary details

$40K

$96.6K

$136.6K

How much do subscription manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for subscription manager in Michigan is $96,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,667.00 and $126,456.00 per year, depending on experience, location, and employer.

What is the difference between Subscription Manager vs Customer Success Manager?

AspectSubscription ManagerCustomer Success Manager
Primary FocusOverseeing subscription services, managing renewals, and optimizing subscription revenueEnsuring customer satisfaction, retention, and long-term success
Work EnvironmentTypically in sales, marketing, or product teams within SaaS or subscription-based companiesCustomer support, account management, and client relationship teams
Required SkillsSales, analytics, subscription platform knowledgeCommunication, relationship management, problem-solving

While both roles focus on client engagement, Subscription Managers primarily handle subscription operations and revenue, whereas Customer Success Managers focus on customer satisfaction and retention. Understanding these differences helps organizations assign the right responsibilities and optimize client relationships.

What are the most common challenges faced by subscription managers, and how can they be addressed?

Subscription Managers often face challenges such as minimizing customer churn, optimizing pricing models, and ensuring seamless billing processes. Staying ahead of customer expectations requires regular communication with support, marketing, and product teams to improve value and resolve issues quickly. Leveraging analytics to understand subscriber behavior and proactively addressing problems can help maintain customer satisfaction and drive growth. Continuous learning and adapting to industry trends are also key to long-term success in this role.

What are the key skills and qualifications needed to thrive as a subscription manager, and why are they important?

To thrive as a Subscription Manager, you need strong analytical abilities, attention to detail, and experience in subscription lifecycle management, often supported by a degree in business, marketing, or a related field. Familiarity with CRM systems, subscription management platforms (such as Zuora or Chargebee), and data analysis tools is typically required. Excellent communication, problem-solving, and customer relationship skills help set top performers apart. These competencies are crucial for optimizing customer retention, revenue growth, and seamless subscription experiences.

What is a subscription manager?

A Subscription Manager is a professional responsible for overseeing and maintaining subscription-based services for a company or organization. They manage customer accounts, handle renewals and cancellations, analyze subscription data, and work to improve customer retention. Their role often involves collaborating with sales, marketing, and customer service teams to enhance the overall subscriber experience and implement strategies for growth. Subscription Managers typically use specialized software to track subscriptions and generate reports on performance metrics.
What are the most commonly searched types of Subscription jobs in Michigan? The most popular types of Subscription jobs in Michigan are:
What are popular job titles related to Subscription Manager jobs in Michigan? For Subscription Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Subscription Manager jobs in Michigan look for? The top searched job categories for Subscription Manager jobs in Michigan are:
Subscription Manager jobs near you
Infographic showing various Subscription Manager job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,551 per year, or $46.4 per hour.

Customer Success Manager

Campfire Interactive

Ann Arbor, MI • On-site

Other

Re-posted 25 days ago

Job description

Customer Success Manager

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.

Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change

Job Description

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows.

Location & Work Model

  • Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
  • 10–20% travel to customer sites for onboarding, training, or strategic reviews
  • Flexible schedule; occasional evening/weekend availability for urgent customer needs

Key Responsibilities

  • Customer Relationship Management
    • Develop customer relationships that promote retention, loyalty, and long-term account health
    • Support customers through the full lifecycle — from pilot to active production — ensuring smooth transitions
    • Lead customer support activities for cost estimation, quoting, pricing, and change management modules
    • Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
    • Identify and pursue opportunities for subscription renewals, upsells, and account expansion
  • Technical & Domain Expertise
    • Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
    • Understand and debug complex automotive cost models in collaboration with customers
    • Work with customers to ensure productive use of Campfire software and maximize ROI
  • Process & Team Collaboration
    • Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
    • Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
    • Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
    • Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes
Qualifications

Core Competencies

  • Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
  • Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
  • Strong problem-solving skills — able to work through complex issues independently and with a team
  • Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
  • Ability to thrive in a fast-paced, collaborative startup environment
  • Strong mathematical aptitude; comfortable with financial or cost-based analysis
  • Eagerness to learn and adapt to new tools, processes, and customer environments

Technical Skills

  • Experience delivering training and support across multiple geographic markets
  • Ability to understand and work within complex automotive cost models
  • Background collaborating with product development teams to ideate and implement scalable solutions
  • Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
  • Automotive industry knowledge preferred

Work Experience

  • 4+ years of relevant experience in a customer-facing role — customer success, customer support, or system implementation
  • Experience in the computer software or SaaS industry highly desirable
  • Experience with cost models in Microsoft Excel or similar software packages

Education

  • BA/BS degree in Finance, Business, Engineering, or a related discipline
Additional Information

All your information will be kept confidential according to EEO guidelines.

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