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Subscription Manager Jobs in Michigan (NOW HIRING)

Stefanini

Architecture Consultant/Expert

Dearborn, MI · On-site

Develop and implement Blockchain POC(s) based on the use case identified. Assist in creating POC's in Fintech areas such as Subscription Management, Frictionless payment processing etc. Assist in ...

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Subscription Manager information

See Michigan salary details

$40K

$96.6K

$136.6K

How much do subscription manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for subscription manager in Michigan is $96,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,667.00 and $126,456.00 per year, depending on experience, location, and employer.

What is a subscription manager?

A Subscription Manager is a professional responsible for overseeing and maintaining subscription-based services for a company or organization. They manage customer accounts, handle renewals and cancellations, analyze subscription data, and work to improve customer retention. Their role often involves collaborating with sales, marketing, and customer service teams to enhance the overall subscriber experience and implement strategies for growth. Subscription Managers typically use specialized software to track subscriptions and generate reports on performance metrics.

What are the key skills and qualifications needed to thrive as a subscription manager, and why are they important?

To thrive as a Subscription Manager, you need strong analytical abilities, attention to detail, and experience in subscription lifecycle management, often supported by a degree in business, marketing, or a related field. Familiarity with CRM systems, subscription management platforms (such as Zuora or Chargebee), and data analysis tools is typically required. Excellent communication, problem-solving, and customer relationship skills help set top performers apart. These competencies are crucial for optimizing customer retention, revenue growth, and seamless subscription experiences.

What are the most common challenges faced by subscription managers, and how can they be addressed?

Subscription Managers often face challenges such as minimizing customer churn, optimizing pricing models, and ensuring seamless billing processes. Staying ahead of customer expectations requires regular communication with support, marketing, and product teams to improve value and resolve issues quickly. Leveraging analytics to understand subscriber behavior and proactively addressing problems can help maintain customer satisfaction and drive growth. Continuous learning and adapting to industry trends are also key to long-term success in this role.

What is the difference between Subscription Manager vs Customer Success Manager?

AspectSubscription ManagerCustomer Success Manager
Primary FocusOverseeing subscription services, managing renewals, and optimizing subscription revenueEnsuring customer satisfaction, retention, and long-term success
Work EnvironmentTypically in sales, marketing, or product teams within SaaS or subscription-based companiesCustomer support, account management, and client relationship teams
Required SkillsSales, analytics, subscription platform knowledgeCommunication, relationship management, problem-solving

While both roles focus on client engagement, Subscription Managers primarily handle subscription operations and revenue, whereas Customer Success Managers focus on customer satisfaction and retention. Understanding these differences helps organizations assign the right responsibilities and optimize client relationships.

What are popular job titles related to Subscription Manager jobs in Michigan?

For Subscription Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Subscription Manager jobs in Michigan look for?

The top searched job categories for Subscription Manager jobs in Michigan are:

What cities in Michigan are hiring for Subscription Manager jobs?

Cities in Michigan with the most Subscription Manager job openings:

Subscription Manager jobs near you
Infographic showing various Subscription Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,551 per year, or $46.4 per hour.

Subscription Retention Specialist

Williamsburg, MI • Remote

Truly Free Home
See more jobs at Truly Free Homeexternal

Full-time

Re-posted 26 days ago

Job description

Subscription Retention Specialist


ABOUT TRULY FREE HOME


Truly Free Home exists to give families powerful, plant-based cleaning products without the toxic chemicals or the frustrating single-purchase model. Our subscription business is the beating heart of what we do: it's how we fund our mission, build long-term customer relationships, and deliver real value month after month.


We're growing fast, and we need someone to own the engine that powers it all.


THE ROLE


As Subscription Retention Specialist you will own the full lifecycle of our subscriber business, from acquisition to retention to long-term value. This is a high-impact, high-visibility role that sits at the intersection of growth, product, and customer experience. You'll work directly with senior leadership and have real ownership over one of the most important revenue streams at Truly Free Home.


You'll set strategy, run experiments, analyze data, and make calls. If you're the kind of person who gets obsessed over churn curves and lights up when a winback campaign beats forecast, you'll love it here.


WHAT YOU'LL OWN


Subscription Growth

  • Drive new subscriber acquisition through owned channels, paid, and bundled offers
  • Develop and test compelling subscription entry points, trial offers, and incentive structures
  • Partner with the marketing team to build subscriber-specific campaigns and funnels


Retention & Churn Reduction

  • Own the subscriber retention strategy and KPIs, including churn rate, pause rate, and active subscriber count
  • Build and optimize cancel-flow interventions, skip/pause options, and winback sequences
  • Identify and act on early churn signals using customer data and behavioral insights


Subscriber Value & Experience

  • Increase average order value and LTV across the subscriber base
  • Own the subscriber communication calendar, emails, SMS, loyalty perks, and surprise-and-delight moments
  • Ensure the subscription experience is seamless from onboarding through renewal


Analytics & Reporting

  • Build dashboards and reports that give leadership clear visibility into subscription health
  • Track cohort performance, LTV curves, and payback periods
  • Run structured A/B tests and translate results into clear recommendations


WHO YOU ARE

  • You have 4-7 years of experience in subscription, DTC, or e-commerce growth roles
  • You've directly owned retention and/or growth KPIs, not just supported them
  • You're data-fluent: comfortable in Klaviyo, Google Analytics, or similar tools, and you know how to use data to make a decision
  • You write and think clearly, you can turn a messy brief into a sharp strategy and a sharp strategy into a clear plan
  • You're a self-starter who thrives in a fast-moving, async-first remote environment
  • You care about the mission (sustainable, clean products for families) and that shows in how you work


NICE TO HAVE

  • Experience with subscription platforms
  • Background in CPG, home goods, or health/wellness DTC brands
  • Familiarity with SMS marketing and lifecycle automation
  • Experience managing or mentoring junior team members


WHAT WE OFFER

  • Competitive salary + performance bonus tied to subscription KPIs
  • 100% remote - work from wherever you do your best work in the United States of America
  • High ownership, low bureaucracy - your ideas will actually get built
  • A mission you can stand behind: safer products for families, a healthier planet
  • A tight-knit team that moves fast and supports each other


HOW TO APPLY

Send your resume and a short note (a few paragraphs is fine) telling us about a subscription or retention initiative you led, what the challenge was, what you did, and what happened. We care a lot more about that than a polished cover letter.

Apply