Student Services Manager Jobs (NOW HIRING)

The Stanford Immunology Program within the Institute of Immunity, Transplantation, and Infection (ITI) at the School of Medicine is seeking a Student Services Specialist to provide administrative and operational support to faculty, staff, and graduate and postdoctoral students. The position assists with a wide range of student-related services, including admissions, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic support.
The Student Services Specialist addresses routine student and administrative issues within their work area, using established guidelines, standard procedures, and prior examples to guide decision-making. This role requires a highly proactive and self-motivated approach, with a commitment to learning, taking accountability, working diligently, and maintaining integrity in all tasks, and communicating in a timely and responsive manner. Responsibilities include collecting, organizing, and maintaining training grant information and documentation for current and future use, as well as supporting the Student Services Manager with student milestone tracking, course registration, grading and account issues, website and handbook maintenance, seminar and event coordination, and workflow and process improvement. The position also involves maintaining accurate student records, ensuring compliance with School of Medicine (SOM) and University policies, and serving as a reliable point of contact for graduate and postdoctoral students, faculty, and staff on a wide range of program and administrative matters.
This is a fast-paced position that interacts with students from multiple home departments. The role requires attention to detail, strong organizational skills, technical proficiency, the ability to maintain confidentiality, and a collaborative, team-oriented approach while also working independently and autonomously with a diverse group of students, faculty, and staff within the School of Medicine.
Duties include:
• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.
* - Other duties may also be assigned
The expected pay range for this position is $34.56 to $40.29 per hour.
Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law
DESIRED QUALIFICATIONS:
• Strong attention to detail and accuracy in handling student records, documentation, and data entry.
• Excellent organizational skills with the ability to manage multiple tasks, deadlines, and projects simultaneously.
• Ability to work collaboratively as part of a team, and independently and autonomously, while building positive relationships with students, faculty, and staff.
• Strong written and verbal communication skills for interacting with students, faculty, and various departments.
• Technical proficiency with software tools such as Google Workspace, Excel/Spreadsheets, database systems (e.g., GST, Slate, CourseDog, PeopleSoft), email distribution platforms (e.g., Constant Contact), and website content management/updating.
• Ability to troubleshoot and resolve administrative, registration, and event-related issues efficiently.
• Flexible and adaptable, with problem-solving skills to support evolving processes and workflows.
• Customer-service orientation, demonstrating professionalism, patience, and responsiveness to student and faculty needs.
• Ability to maintain confidentiality and handle sensitive information with discretion in compliance with School of Medicine (SOM) and University policies.
EDUCATION & EXPERIENCE (REQUIRED):
Two year college degree and one year of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.
CERTIFICATIONS & LICENSES:
None
PHYSICAL REQUIREMENTS*:
• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.