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How much do student loan representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for student loan representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $24.76 per hour, depending on experience, location, and employer.

What does a student loan representative do?

A Student Loan Representative assists borrowers in understanding, managing, and repaying their student loans. They answer questions about loan terms, repayment options, and help resolve issues such as deferments, forbearance, or delinquency. Their role often involves providing guidance on federal and private loan programs, processing payments, and ensuring borrowers remain in good standing. Student Loan Representatives may work for loan servicers, financial institutions, or educational organizations. They play a key role in supporting borrowers throughout the life cycle of their loans.

What skills and qualifications are needed to be a student loan representative?

To thrive as a Student Loan Representative, you need strong knowledge of financial products, loan processing procedures, and customer service, often supported by a high school diploma or associate degree. Familiarity with loan management software, CRM systems, and regulatory compliance tools is typically required. Excellent communication skills, problem-solving abilities, and attention to detail help build trust with borrowers and resolve complex issues effectively. These skills are crucial for ensuring accurate loan servicing, maintaining regulatory compliance, and delivering a positive customer experience.

What challenges do student loan representatives face when assisting borrowers?

Student Loan Representatives often encounter challenges such as helping borrowers who are experiencing financial hardship or confusion about repayment options. Addressing these issues requires patience, excellent communication skills, and up-to-date knowledge of federal and private loan policies. Representatives typically use structured scripts, ongoing training, and support from supervisors to provide clear guidance and empathetic service. Additionally, they collaborate closely with loan servicing teams and compliance departments to ensure borrowers receive accurate information and appropriate solutions.
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Student Loan Representative jobs near you
Infographic showing various Student Loan Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $46,815 per year, or $22.5 per hour.

Full-Time Student Loan Call Center Representative

ECMC Group

Minneapolis, MN • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

ECMC Group Job Opportunity

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.

This position is classified as hybrid and requires attendance in office, Monday - Wednesday in Minneapolis, MN.

Essential Duties and Responsibilities

  • Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
  • Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
  • Receives predictive telephone dialer system transfers and handles them within required measures.
  • Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
  • Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
  • Updates loan status on system of record.
  • Participates in work group activities to solve problems or improve processes.
  • Performs other related duties as assigned.

Required Qualifications

  • High School diploma or GED
  • 1+ year of office/business, clerical or customer service experience

Preferred Qualifications

  • 1 year of call center experience
  • 1 year of financial industry experience, including student loans, collections and/or banking
  • Bilingual in Spanish and English

The hourly pay for this position is $20.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides a comprehensive benefits package:

  • Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
  • Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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