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Student Loan Representative Jobs (NOW HIRING)

ECMC Group

Student Loan Call Center Representative

Billings, MT · On-site

$15.75 - $19.75/hr

Job Summary Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

New

ECMC Group

Student Loan Call Center Representative

Columbia, SC · On-site

$13 - $16.25/hr

Job Summary Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

New

ECMC Group

Student Loan Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Job Summary Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

New

ECMC Group

Student Loan Call Center Representative

Detroit, MI · On-site

$14.75 - $18.25/hr

Job Summary Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

New

ECMC Group

Student Loan Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

Job Summary Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

New

ECMC Group

Student Loan Call Center Representative

Memphis, TN · On-site

$14.25 - $17.75/hr

Job Summary Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

New

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How much do student loan representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for student loan representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $24.76 per hour, depending on experience, location, and employer.

What does a student loan representative do?

A Student Loan Representative assists borrowers in understanding, managing, and repaying their student loans. They answer questions about loan terms, repayment options, and help resolve issues such as deferments, forbearance, or delinquency. Their role often involves providing guidance on federal and private loan programs, processing payments, and ensuring borrowers remain in good standing. Student Loan Representatives may work for loan servicers, financial institutions, or educational organizations. They play a key role in supporting borrowers throughout the life cycle of their loans.

What skills and qualifications are needed to be a student loan representative?

To thrive as a Student Loan Representative, you need strong knowledge of financial products, loan processing procedures, and customer service, often supported by a high school diploma or associate degree. Familiarity with loan management software, CRM systems, and regulatory compliance tools is typically required. Excellent communication skills, problem-solving abilities, and attention to detail help build trust with borrowers and resolve complex issues effectively. These skills are crucial for ensuring accurate loan servicing, maintaining regulatory compliance, and delivering a positive customer experience.

What challenges do student loan representatives face when assisting borrowers?

Student Loan Representatives often encounter challenges such as helping borrowers who are experiencing financial hardship or confusion about repayment options. Addressing these issues requires patience, excellent communication skills, and up-to-date knowledge of federal and private loan policies. Representatives typically use structured scripts, ongoing training, and support from supervisors to provide clear guidance and empathetic service. Additionally, they collaborate closely with loan servicing teams and compliance departments to ensure borrowers receive accurate information and appropriate solutions.
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Student Loan Representative jobs near you
Infographic showing various Student Loan Representative job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $46,815 per year, or $22.5 per hour.

Student Loan Call Center Representative

ECMC Group

Des Moines, IA • On-site

$15.50 - $19.50/hr

Other

Retirement, PTO

Posted 3 days ago

New

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.

Essential Duties and Responsibilities

  • Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.

  • Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.

  • Receives predictive telephone dialer system transfers and handles them within required measures.

  • Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.

  • Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.

  • Updates loan status on system of record.

  • Participates in work group activities to solve problems or improve processes.

  • Performs other related duties as assigned.

Required Qualifications

  • High School diploma or GED

  • 1+ year of office/business, clerical or customer service experience

Preferred Qualifications

  • 1 year of call center experience

  • 1 year of financial industry experience, including student loans, collections and/or banking

  • Bilingual in Spanish and English

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides benefits for part time employees:

  • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service, paid time off accrual and commuter subsidy.
  • Education benefits:Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.

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