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Student Help Desk Support Associate

Campus, IL

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

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As of Jun 5, 2026, the average hourly pay for student desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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A Student Desk job is a part-time or work-study position typically offered at colleges and universities to assist students with administrative tasks, customer service, and basic office duties. Responsibilities may include answering inquiries, directing students to resources, scheduling appointments, and handling clerical work. These roles help students gain professional experience while supporting campus operations.

What are the main responsibilities of working at a Student Desk?

Student Desk staff are typically responsible for greeting and assisting visitors, answering questions about campus resources, processing paperwork, and directing students to appropriate services. You may also manage appointments, assist with student records, and support various administrative tasks to keep the office running smoothly. Expect to collaborate with faculty, advisors, and other administrative departments to resolve inquiries and support student success. This role is ideal for those who enjoy working in a dynamic, service-oriented environment and want to develop valuable administrative skills useful for future career paths.

What are the key skills and qualifications needed to thrive in the Student Desk position, and why are they important?

To excel at a Student Desk role, strong customer service skills, effective communication, and organizational abilities are essential, often supported by familiarity with campus resources and office procedures. Experience with scheduling software, basic office equipment, and student management systems is typically required. Being approachable, detail-oriented, and able to multitask efficiently are important soft skills for success. These qualifications help ensure that students and staff receive accurate information and timely support in a busy academic environment.

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Infographic showing various Student Desk job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 90% Full Time, 8% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Technology Support Front Desk Student Assistant

Technology Support Front Desk Student Assistant

Berklee College of Music

Boston, MA • On-site

$16.97/hr

Full-time

Posted 18 days ago

Berklee College Of Music rating

7.1

Company rating: 7.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

346th of 532 rated colleges and universities

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

  • Current student at Berklee College of Music or Boston Conservatory at Berklee.
  • Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
  • Have a valid United States Social Security Number (SSN).
  • Remain in "valid" Visa status as applicable.
  • A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
  • Federal Work Study student may apply.
  • In good disciplinary standing.
  • Must be located in the U.S.
For complete program details, please go to our website: www.berklee.edu/se. As a student employee at the Technology Support Front Desk, you'll be the first point of contact for Berklee students, faculty, and staff seeking IT support. You'll help manage daily operations at the front desk, provide excellent customer service, and coordinate hardware logistics with the Service Desk and Hardware teams. You'll gain hands-on experience that will benefit you in any future career, with professional communication, digital tools, and technical service workflows. This role balances administrative and technical responsibilities and requires reliability, initiative, and a customer-focused attitude. Essential Duties and Responsibilities: Front Desk & Customer Support
  • Greet and assist walk-ins and visitors in a welcoming, professional manner.
  • Direct visitors based on appointment calendars, ticket assignments, or service needs.
  • Monitor and respond to the front desk phone.
  • Support scheduling and appointment check-ins using Google Calendar and Slack.
  • Maintain awareness of daily schedules and floor layout to provide efficient guidance.
Hardware Drop-Offs & Pickups
  • Receive and label devices dropped off for hardware service.
  • Log pickups and drop-offs in Jira and Slack per department procedure.
  • Secure devices appropriately in designated INCOMING/OUTGOING shelves.
  • Coordinate questions or exceptions with full-time staff via Slack or in person.
Administrative & Operational Support
  • Distribute incoming mail and assist with outgoing FedEx/UPS deliveries.
  • Help stock and manage front desk and kitchen supplies (in coordination with staff).
  • Assist with document scanning, copying, filing, and general office tasks.
Digital & Data Entry Tasks
  • Perform Jira data entry for hardware-related tickets (training provided).
  • Use Google Workspace, Slack, and Confluence for team communication and reference.
Required Skills and Knowledge:
  • Excellent customer service and communication skills
  • Punctual, dependable, and detail-oriented
  • Willingness to learn new systems and follow established procedures
  • Basic knowledge of Google Workspace (Calendar, Drive), Zoom, and Microsoft Office
Preferred Skills and Knowledge:
  • Prior front desk, office, or customer-facing experience
  • Interest in IT, technology services, or project coordination
Tools You'll Use (Training Provided):
  • Google Calendar - Scheduling & appointment tracking
  • Slack - Team communication
  • Jira - Ticket management and documentation
  • Confluence - Access to training guides and SOPs
  • Zoom - Phone and video communication
Hourly Rate: $16.97 Hiring Manager: Marc Golas

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