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Fgcu

Student Help Desk Support Associate

Campus, IL

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

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How much do student desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for student desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Student Desk job?

A Student Desk job is a part-time or work-study position typically offered at colleges and universities to assist students with administrative tasks, customer service, and basic office duties. Responsibilities may include answering inquiries, directing students to resources, scheduling appointments, and handling clerical work. These roles help students gain professional experience while supporting campus operations.

What are the main responsibilities of working at a Student Desk?

Student Desk staff are typically responsible for greeting and assisting visitors, answering questions about campus resources, processing paperwork, and directing students to appropriate services. You may also manage appointments, assist with student records, and support various administrative tasks to keep the office running smoothly. Expect to collaborate with faculty, advisors, and other administrative departments to resolve inquiries and support student success. This role is ideal for those who enjoy working in a dynamic, service-oriented environment and want to develop valuable administrative skills useful for future career paths.

What are the key skills and qualifications needed to thrive in the Student Desk position, and why are they important?

To excel at a Student Desk role, strong customer service skills, effective communication, and organizational abilities are essential, often supported by familiarity with campus resources and office procedures. Experience with scheduling software, basic office equipment, and student management systems is typically required. Being approachable, detail-oriented, and able to multitask efficiently are important soft skills for success. These qualifications help ensure that students and staff receive accurate information and timely support in a busy academic environment.

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Student Desk jobs near you
Student Help Desk Support Associate

Student Help Desk Support Associate

Florida Gulf Coast University

Fort Myers, FL • On-site

$16.25 - $22/hr

Part-time

Re-posted 11 days ago

Job description

Job Summary
The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.
Job Description
Typical duties include but are not limited to:
  • Provide phone and walk-up counter support to the FGCU community
  • Answer questions about hardware/software configurations.
  • Remote troubleshooting.
  • Help with testing of new services.
  • Record work in the Help Desk ticketing system.

Other Duties
  • Performs other job-related duties as assigned.

Additional Job Description
Minimum Requirements:
  • Currently enrolled as a student at the University and in good academic standing.
  • Experience providing excellent customer service in person and over the phone.
  • Basic knowledge and understanding of computer use.
  • Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.

Preferred Qualifications
  • Previous experience in a help desk role in a higher education environment.
  • Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities
  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

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