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Info Desk information

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$33

How much do info desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for info desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Info Desk vs Customer Service Representative?

AspectInfo DeskCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentPublic-facing, in offices, libraries, or corporate settingsCall centers, retail stores, or corporate offices
Employer & Industry UsagePublic institutions, corporate offices, educational facilitiesRetail, telecommunications, banking, and service industries
Common Search & ComparisonFrequently compared for front-desk or information rolesCompared for customer interaction and support roles

The main difference between an Info Desk and a Customer Service Representative lies in their typical work environments and focus. Info Desk staff primarily provide information and assistance in public or institutional settings, while Customer Service Representatives often handle customer inquiries in retail or call center environments. Both roles require strong communication skills and similar certifications, but their day-to-day tasks and employer settings differ.

What are Info Desk jobs?

Info Desk jobs involve assisting visitors, customers, or clients by providing information, directions, and support at the entrance or main area of a facility such as an office, hospital, hotel, museum, or event venue. Info Desk staff are responsible for answering questions, addressing concerns, and helping people find their way or connect with the right services. They often handle phone inquiries, manage sign-ins, and distribute informational materials, ensuring a welcoming and efficient experience for everyone who enters the facility.

What are some common challenges faced in an Info Desk role, and how can they be managed?

Info Desk staff often encounter challenges such as handling a high volume of inquiries, dealing with difficult or upset visitors, and managing multiple tasks simultaneously. Successfully managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training and clear protocols to help Info Desk employees address customer concerns efficiently and escalate issues when necessary. Building familiarity with the organization's resources and maintaining a courteous, solution-oriented approach can greatly enhance effectiveness in this role.

What are the key skills and qualifications needed to thrive as an Information Desk Attendant, and why are they important?

To thrive as an Information Desk Attendant, you need excellent customer service skills, strong verbal communication, and basic organizational abilities, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and visitor management tools is commonly required. Friendliness, patience, and problem-solving abilities help you excel in assisting visitors and handling inquiries. These skills ensure efficient guest service, enhance the visitor experience, and support smooth front-desk operations.
More about Info Desk jobs
What cities are hiring for Info Desk jobs? Cities with the most Info Desk job openings:
What states have the most Info Desk jobs? States with the most job openings for Info Desk jobs include:
What job categories do people searching Info Desk jobs look for? The top searched job categories for Info Desk jobs are:
Info Desk jobs near you
Infographic showing various Info Desk job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
University Center Student Assistant: Info Desk/Business Services Assistant

University Center Student Assistant: Info Desk/Business Services Assistant

Angelo State University

San Angelo, TX • On-site

$10.50/hr

Full-time

Posted 5 days ago

Angelo State University rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

483rd of 535 rated colleges and universities

Job description

Position Details
Position Information
Job Title
University Center Student Assistant: Info Desk/Business Services Assistant
Position Type
Student
Division
Finance & Administration
Department
Special Events Facilities/Services
Job Description
Are you available weekdays anytime between 8am and 2:30pm? We're looking for dependable student assistants for the Info Desk & Business Services!
  1. Assist with reservations, greeting of students, faculty, and staff by phone and in person.
  2. Assist with other clerical duties as assigned.
  3. Student must also be able to provide general campus and community information, campus maps, and directories.
  4. Maintain financial spreadsheets, general reports, filing and organization of documents.
  5. Performs other duties as assigned.

Required Qualifications
  • Must be a currently enrolled student and registered for classes.
  • Proficient in Microsoft Office.
  • Basic Accounting skills.
  • Ability to Multi-task and work with little supervision.
  • Create and maintain accurate records, files, and spreadsheets.

Preferred Qualifications
Physical Demands
  • Ability to walk, sit, stand, twist as needed.
  • Lifting up to 20 lbs.
  • Able to lift hands above head.

Salary
$10.50/hr
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.edu.
Posting Detail Information
Posting Number
Number of Vacancies
2
Open Date
08/13/2024
Close Date
Open Until Filled
Yes
Special Instructions to Applicant
Please include your class schedule under Other documents

Apply