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Info Desk Jobs (NOW HIRING)

RWJBarnabas Health

Receptionist

New Brunswick, NJ · On-site

$18.25 - $22.27/hr

Assists in the training and supervision of volunteers assigned at the Info desk * Demonstrates sensitivity and tact in dealing with volunteers * Assists with any other functions which pertain to the ...

Ever'man Natural Foods

CASHIER

Pensacola, FL · On-site

$8.25 - $12.70/hr

Refer unresolved questions or problems to Info Desk or Manager on Duty or other appropriate staff. • Explain membership program. Receive membership applications and equity payments when Information ...

RWJBarnabas Health

Receptionist

New Brunswick, NJ · On-site

$18.25 - $22.27/hr

Assists in the training and supervision of volunteers assigned at the Info desk * Demonstrates sensitivity and tact in dealing with volunteers * Assists with any other functions which pertain to the ...

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How much do info desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for info desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Info Desk vs Customer Service Representative?

AspectInfo DeskCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentPublic-facing, in offices, libraries, or corporate settingsCall centers, retail stores, or corporate offices
Employer & Industry UsagePublic institutions, corporate offices, educational facilitiesRetail, telecommunications, banking, and service industries
Common Search & ComparisonFrequently compared for front-desk or information rolesCompared for customer interaction and support roles

The main difference between an Info Desk and a Customer Service Representative lies in their typical work environments and focus. Info Desk staff primarily provide information and assistance in public or institutional settings, while Customer Service Representatives often handle customer inquiries in retail or call center environments. Both roles require strong communication skills and similar certifications, but their day-to-day tasks and employer settings differ.

What are Info Desk jobs?

Info Desk jobs involve assisting visitors, customers, or clients by providing information, directions, and support at the entrance or main area of a facility such as an office, hospital, hotel, museum, or event venue. Info Desk staff are responsible for answering questions, addressing concerns, and helping people find their way or connect with the right services. They often handle phone inquiries, manage sign-ins, and distribute informational materials, ensuring a welcoming and efficient experience for everyone who enters the facility.

What are some common challenges faced in an Info Desk role, and how can they be managed?

Info Desk staff often encounter challenges such as handling a high volume of inquiries, dealing with difficult or upset visitors, and managing multiple tasks simultaneously. Successfully managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide training and clear protocols to help Info Desk employees address customer concerns efficiently and escalate issues when necessary. Building familiarity with the organization's resources and maintaining a courteous, solution-oriented approach can greatly enhance effectiveness in this role.

What are the key skills and qualifications needed to thrive as an Information Desk Attendant, and why are they important?

To thrive as an Information Desk Attendant, you need excellent customer service skills, strong verbal communication, and basic organizational abilities, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and visitor management tools is commonly required. Friendliness, patience, and problem-solving abilities help you excel in assisting visitors and handling inquiries. These skills ensure efficient guest service, enhance the visitor experience, and support smooth front-desk operations.
More about Info Desk jobs
What cities are hiring for Info Desk jobs? Cities with the most Info Desk job openings:
What states have the most Info Desk jobs? States with the most job openings for Info Desk jobs include:
What job categories do people searching Info Desk jobs look for? The top searched job categories for Info Desk jobs are:
Info Desk jobs near you
Infographic showing various Info Desk job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Guest Services Representative - Info Desk (Per Diem)

Guest Services Representative - Info Desk (Per Diem)

Danbury Hospital

Danbury, CT

Full-time, Per diem

Posted 9 days ago

Danbury Hospital rating

6.6

Company rating: 6.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

640th of 995 rated hospitals

Job description

PER DIEM - Varying shifts between 7:00am-11:30pm. Weekends & holidays as needed.
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary:

The primary function of the Guest Services Representative is to greet and monitor all visitors to Danbury Hospital. Additionally, the Guest Services Representative provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. The Guest Services Representative adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Receptionist should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

1.Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy

2.Process visitor badges and distribute in a timely, efficient manner

3.Ability to navigate through different computer programs to troubleshoot technical issues

4.Adhere to all policies specific to visitor restrictions and patient confidentiality

5.Demonstrate a courteous and friendly manner when assisting visitors and general public

6.Assist visitors with valet inquiries in the absence of the parking ambassador

7.Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages

8.Identify and communicate emergencies that occur in the lobby area accurately.

9.Maintain and Model Nuvance Health Values.

10.Demonstrates regular, reliable and predictable attendance.

11.Performs other duties as required.

Education Skills Experience:

High school diploma or equivalent.

1-year prior experience in customer service-oriented positions. Fluent in reading, writing and speaking English.

Other Information:

Experience with Microsoft office and email desired.

Ability to communicate in Spanish and/or Portuguese a plus.

Company: Danbury Hospital

Org Unit: 251

Department: Info Desk

Exempt: No

Salary Range: $17.00 - $20.00 Hourly

What Danbury Hospital employees say

Pay

Hours and flexibility

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