Strategy And Operations Director Jobs in Quebec (NOW HIRING)

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

**Please note that this role is temporary for 18 months.**

POSITION OVERVIEW

Community Banking is one of BDC's four Lines of Business and advances the Bank's development mandate through scalable lending partnerships. Through loan guarantees, co-lending, participation programs, lending facilities, and wraparound solutions, Community Banking expands access to capital and support for underserved entrepreneurs across Canada by working with financial institutions, community lenders, Indigenous organizations, and ecosystem partners.

Reporting to the Vice President, Collaborative Financing, the Director, Solutions Delivery will undertake an 18-month mandate to lead the design, delivery, and continuous evolution of Collaborative Financing's strategic processes and solutions portfolio within the business line. The role acts as the primary business lead for technology, transformation, data, AI, and program delivery initiatives, ensuring solutions are aligned with business objectives and delivered efficiently.

The Director oversees the implementation of new lending and non-lending programs from concept to launch and operationalization, including business requirements, solution design, governance, data strategy, operational readiness, vendor coordination, performance measurement, and change management.

Working across IT, Risk, Legal, Procurement, Operations, Marketing, Finance, Strategy, external partners, and technology providers, the Director strengthens Community Banking's target operating model, improves scalability, enhances controls, reduces cost-to-serve, and enables long-term growth and impact.

THE CHALLENGES TO BE MET

• Lead Community Banking's strategic delivery portfolio, ensuring initiatives are prioritized, governed, and executed in alignment with business objectives.
• Manage complex programs from ideation and business case development through solution design, implementation, launch, and transition to operations.
• Act as the primary business lead for technology, digital transformation, data, AI, and enterprise delivery initiatives impacting Community Banking.
• Lead the end-to-end delivery of new lending and non-lending programs with financial institutions, community lenders, Indigenous organizations, and ecosystem partners.
• Own the data and analytics roadmap, including data governance, migration, integration, reporting, dashboards, predictive analytics, self-service capabilities, and AI-enabled solutions.
• Evolve the target operating model by improving processes, controls, governance, operational readiness, service levels, scalability, and cost-to-serve.
• Lead business readiness, change management, training, communications, adoption, audit remediation, business continuity, vendor governance, and operational resilience activities.
• Translate business needs into solution designs, requirements, RFP documentation, implementation plans, procedures, executive recommendations, and governance materials.
• Build, coach, and develop a high-performing team focused on delivery excellence, innovation, accountability, and continuous improvement as well as manage and guide consultants during mandates.

WHAT WE ARE LOOKING FOR

REQUIRED ABILITIES

• University degree in business, finance, technology, engineering, public administration, or a related field; MBA or relevant graduate degree is an asset.
• 10 to 15 years of progressive experience leading complex business transformation, program delivery, product implementation, or technology-enabled change initiatives.
• Deep project and program management experience, including governance, business case development, prioritization, delivery planning, risk management, stakeholder alignment, and executive reporting.
• Strong understanding of lending, financial services, partnerships, operations, risk, compliance, procurement, and technology delivery environments.
• Proven ability to translate business strategy into practical operating models, scalable processes, solution requirements, implementation plans, and measurable outcomes.
• Strong data, analytics, and digital acumen, with the ability to lead data modernization, performance measurement, AI enablement, reporting, automation, and insight-driven decision-making initiatives.
• Excellent executive communication skills, including the ability to prepare clear recommendations, governance materials, presentations, and decision documents for senior audiences.
• Demonstrated ability to influence, collaborate, and deliver outcomes across cross-functional teams, external partners, vendors, and senior stakeholders in a matrixed environment.
• People leadership experience, with the ability to build, coach, and mobilize high-performing teams through ambiguity, change, and competing priorities.

**Please take note that temporary employees are not eligible for benefits.**

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.