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Strategic Program Manager Jobs in Washington (NOW HIRING)

Strategic Resources Inc

Program Manager

Washington, DC · On-site

Program Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years of experience in the Federal ...

kgs

Cyber Operations Program Manager

Arlington, VA

The Cyber Operations Program Manager shall perform the following duties, including but not limited ... Conduct strategic program analysis to support CDAO mission and national security priorities.

kgs

Cyber Operations Program Manager

Arlington, VA · On-site

The Cyber Operations Program Manager shall perform the following duties, including but not limited ... Conduct strategic program analysis to support CDAO mission and national security priorities.

ManTech

Program Manager

Annapolis Junction, MD · On-site

$165K - $297K/yr

MANTECH seeks a highly accomplished and strategic Program Manager (PM) to serve as a designated Key Personnel for an enterprise-scale Federal Information Technology support services contract. This is ...

Revolutional, LLC

Senior Program Manager

Mclean, VA

$160/hr

This role requires balancing strategic program leadership with operational execution across a ... Manage program financials, forecasting, staffing, subcontractor coordination, and contractual ...

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Strategic Program Manager information

See Washington salary details

$43.6K

$121.7K

$177.8K

How much do strategic program manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for strategic program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What is a strategic program manager?

A Strategic Program Manager is a professional responsible for overseeing and coordinating multiple projects or initiatives that align with an organization's long-term goals. They work to ensure that these programs are executed efficiently, deliver expected outcomes, and support the overall business strategy. Their role often involves cross-functional collaboration, resource management, and performance tracking to maximize organizational success. Strategic Program Managers also identify risks, manage budgets, and communicate progress to senior leadership.

What are the key skills and qualifications needed to thrive as a strategic program manager?

To thrive as a Strategic Program Manager, you need strong project management expertise, strategic planning abilities, and a background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with program management tools (such as Microsoft Project, Asana, or Jira) and certifications like PMP or PgMP are highly valuable. Exceptional leadership, cross-functional collaboration, and communication skills distinguish top performers in this role. These skills are essential for aligning complex projects with organizational goals, ensuring efficient execution, and driving measurable business outcomes.

How does a strategic program manager typically collaborate with cross-functional teams to achieve program objectives?

Strategic Program Managers play a central role in coordinating efforts across various departments, such as product, engineering, marketing, and finance. They facilitate regular meetings, align stakeholders on key milestones, and ensure everyone is informed about program progress and risks. This collaboration often involves negotiating priorities, resolving conflicts, and adapting plans based on feedback. Strong communication and relationship-building skills are essential, as much of the role's success depends on fostering alignment and engagement among diverse teams.

What is the difference between Strategic Program Manager vs Project Manager?

AspectStrategic Program ManagerProject Manager
CredentialsTypically requires a bachelor's degree, PMP or PgMP certification often preferredRequires a bachelor's degree, PMP certification common
Work EnvironmentFocuses on multiple related projects aligned with strategic goalsManages individual projects with specific deliverables
Employer & Industry UsageUsed in corporate, tech, and consulting firms for strategic initiativesCommon across industries for project execution
Search & Comparison IntentOften compared for strategic oversight and long-term planningCompared for task management and project delivery

The Strategic Program Manager oversees multiple projects aligned with strategic objectives, focusing on long-term impact. In contrast, the Project Manager manages specific projects with defined scopes and deliverables. Both roles require similar certifications but differ in scope and strategic involvement.

What is the average salary for a strategic program manager?

The average salary for a strategic program manager typically ranges from $90,000 to $140,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits.

What are popular job titles related to Strategic Program Manager jobs in Washington?

For Strategic Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Strategic Program Manager jobs in Washington look for?

The top searched job categories for Strategic Program Manager jobs in Washington are:

What cities in Washington are hiring for Strategic Program Manager jobs?

Cities in Washington with the most Strategic Program Manager job openings:

Strategic Program Manager jobs near you
Infographic showing various Strategic Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

Program Manager

Strategic Operational Solutions

Ashburn, VA • On-site

$170K - $195K/yr

Full-time

Posted 11 days ago

Job description

Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for the Program Manager role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
The Program Manager is responsible for the overall leadership, management, administration, staffing, quality, financial execution, and successful performance of the USPTO Service Desk, Advanced Problem Resolution (APR), and USPTO Contact Center (UCC) contract. The Program Manager provides strategic oversight of all contract activities and ensures compliance with contractual requirements, service level agreements (SLAs), security requirements, transition activities, staffing commitments, quality management processes, continuity of operations planning, and customer satisfaction objectives. The Program Manager serves as the principal point of contact with USPTO leadership, including the Contracting Officer (CO), Contracting Officer's Representative (COR), Service Desk Operations Division (SDOD) leadership, Product Owners, and other Government stakeholders.
Additionally, in this position you will provide:
Contract Management & Leadership
  • Direct and manage all contract operations across SD, APR, UCC, Executive Support, ERF, and Knowledge Management functions.
  • Serve as the Contractor's authorized representative with authority to commit corporate resources and make binding operational decisions.
  • Provide executive leadership to all team leads, supervisors, managers, and support personnel.
  • Ensure all contract requirements, performance objectives, and deliverables are achieved.
  • Lead contract kick-off activities, transition execution, and operational governance meetings.
  • Maintain effective communication with USPTO stakeholders and senior leadership.

Program Oversight
  • Manage staffing, recruitment, retention, workforce planning, and succession planning activities.
  • Ensure all key personnel and staffing requirements are filled within PWS-directed timelines.
  • Monitor operational performance across all functional areas.
  • Evaluate staffing forecasts and workload trends to ensure SLA achievement.
  • Approve and oversee surge support actions during major incidents, deployments, or operational events.
  • Coordinate contractor operations across both primary and alternate COOP locations.

Customer Experience & SLA Management
  • Ensure achievement of all contractual Service Level Agreements.
  • Analyze operational metrics, customer satisfaction data, quality reviews, and trend reports.
  • Implement corrective actions when service levels fall below performance standards.
  • Lead continuous service improvement initiatives.
  • Champion customer-centric service delivery and operational excellence.
  • Review customer complaints, escalations, major incidents, and recurring operational issues.

Financial & Business Management
  • Manage contract funding utilization and labor resource allocation.
  • Monitor staffing, labor forecasts, and operational expenditures.
  • Support purchase planning and resource requirements.
  • Review subcontractor performance and contractual compliance.
  • Provide program status reporting to company leadership and USPTO stakeholders.

Quality Management
  • Oversee implementation of the Quality Control Plan (QCP).
  • Ensure quality assurance reviews, ticket audits, call evaluations, and process assessments are performed.
  • Establish performance improvement initiatives based upon trend analysis findings.
  • Ensure compliance with SOPs, knowledge management procedures, and service management best practices.
  • Promote continuous improvement throughout the program lifecycle.

Security & Compliance
  • Ensure compliance with USPTO cybersecurity requirements, ATO requirements, security policies, and federal regulations.
  • Support continuity of operations, disaster recovery, and risk management activities.
  • Oversee implementation of security awareness, privacy, and compliance requirements.
  • Ensure contractor facilities maintain required operational and security standards.
  • Coordinate responses to audits, inspections, and compliance reviews.

Reporting & Governance
  • Review and approve Monthly Status Reports, Quarterly Status Reports, Yearly Status Reports, Quality Reports, Trend Analysis Reports, and other contract deliverables.
  • Conduct Program Management Reviews (PMRs).
  • Participate in stakeholder meetings and executive briefings.
  • Provide strategic recommendations for operational enhancements and emerging technology adoption.
  • Ensure timely and accurate reporting to Government stakeholders.

Innovation & Emerging Technology
  • Partner with USPTO leadership to identify operational improvements.
  • Promote adoption of AI-enabled capabilities including virtual agents, service request summarization, knowledge management automation, and workflow optimization technologies.
  • Drive innovation initiatives that improve efficiency, customer experience, resiliency, and service quality.

Qualifications:
Education
Bachelor's Degree in Computer Science, Information Systems, Information Technology, Engineering, Business Administration, Management, or a related discipline. Additional years of relevant experience may be substituted for education on a year-for-year basis consistent with PWS guidance.
Experience
  • Minimum fifteen (15) years of progressively responsible experience managing large-scale IT operations, service desk, help desk, contact center, or end-user support environments.
  • Minimum ten (10) years leading large teams supporting enterprise IT operations.
  • Experience managing multi-functional organizations supporting Service Desk, Contact Center, Account Management, and Technical Support operations.
  • Demonstrated experience managing federal government or similarly regulated environments.
  • Proven success leading geographically distributed operations and hybrid workforce environments.
  • Experience managing operational performance through SLA-driven service delivery models.

Certifications
Required:
  • ITIL Certification or equivalent IT Service Management experience.

Preferred:
  • PMP (Project Management Professional)
  • HDI Support Center Director
  • HDI Support Center Manager
  • Lean Six Sigma Green Belt or higher
  • Certified Scrum Master (CSM)
  • Expert knowledge of ITIL-based service management principles.
  • Strong understanding of ServiceNow, Salesforce, and enterprise service management platforms.
  • Experience supporting large-scale federal agencies and mission-critical environments.
  • Demonstrated expertise in workforce management, operational metrics, and service delivery optimization.
  • Strong executive communication, briefing, and stakeholder management skills.
  • Experience managing continuity of operations (COOP) and disaster recovery programs.
  • Knowledge of cybersecurity, NIST, FISMA, and federal IT compliance frameworks.
  • Ability to manage large, geographically dispersed teams while maintaining exceptional customer satisfaction.

Desired Knowledge, Skills, and Abilities
  • Expert knowledge of ITIL-based service management principles.
  • Strong understanding of ServiceNow, Salesforce, and enterprise service management platforms.
  • Experience supporting large-scale federal agencies and mission-critical environments.
  • Demonstrated expertise in workforce management, operational metrics, and service delivery optimization.
  • Strong executive communication, briefing, and stakeholder management skills.
  • Experience managing continuity of operations (COOP) and disaster recovery programs.
  • Knowledge of cybersecurity, NIST, FISMA, and federal IT compliance frameworks.
  • Ability to manage large, geographically dispersed teams while maintaining exceptional customer satisfaction.

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