Strategic Operations Manager Jobs in Appleton, WI

Candidate MUST be able to go into the office Monday-Friday full time- NO remote or hybrid options

Statement of Purpose

Skilled Trades Recruiters (internally PCs) manage a high-volume, full-cycle recruiting process to ensure a consistent pipeline of qualified Craftworkers. They assess hiring needs, determine when new recruits are required, and partner with the Sales Team to maintain both an external candidate pipeline and a strong internal bench. PCs leverage available sourcing tools to identify, engage, and qualify craft professionals at the speed and volume needed to meet local market demand.

PCs act as a shared company resource, filling priority orders by matching Craftworkers with proven safety and skill records to client needs across their assigned market and beyond. They use data-driven processes to guide decision-making, follow all established procedures, deliver exceptional candidate experiences, and maintain a professional, consultative approach with both Craftworkers and clients.

PCs also play a key role in Craftworker retention by building strong relationships, understanding availability, and ensuring clear communication with the Sales team. They contribute to operational planning and fulfillment accuracy by identifying the right Craftworkers for each assignment, supporting them throughout the job lifecycle, and, when needed, providing inside sales and client-facing support.

Duties/ Responsibilities

Safety & Compliance

• Drive a strong safety culture by ensuring all Craftworkers meet minimum safety qualifications and by maintaining accurate safety and training records.
• Conduct compliant interviews following all required protocols and ensure only qualified, safety-minded Craftworkers are selected and dispatched.

Recruiting & Order Fulfillment

• Fill orders by recruiting and selecting the best internal and external candidates who match required skills and have proven safety histories.
• Use full-cycle recruiting strategies-including campaigns, pipeline building, and re-engagement-to source and prioritize qualified Craftworkers.
• Conduct effective virtual and in-person hiring evaluations using standardized assessments.
• Maintain accurate Craftworker records and lead lists to ensure visibility into skillsets, interests, and availability.
• Drive Craftworker retention through ongoing engagement and effective utilization strategies.
• Partner closely with the Area Operations Manager to ensure recruiting process excellence, compliance, and a strategic approach to successful order fulfillment.

Project Coordination & Collaboration

• Coordinate project fulfillment by monitoring project timelines, client needs, and opportunities to expand services.
• Lead strategic operations discussions with sales to match Craftworker availability with order demand and identify opportunities to upsell or utilize existing resources.
• Provide timely updates on project end-dates and Craftworker availability to support proactive sales and fulfillment planning.

• Collaborate closely with the Sales Team to maintain visibility into upcoming project requirements and available employee resources.

Qualifications/ Requirements

Requirements

• Previous recruiting experience required; experience in staffing, HR, or customer/client relations preferred.
• Construction industry knowledge a plus, but not required.
• Microsoft Office proficiency required; iCIMS experience preferred.
• Bachelor's degree preferred, but not required.
• Bilingual (English/Spanish) a plus, but not required.

Skills & Competencies

• Exceptional written and verbal communication skills.
• Strong relationship-building skills; credible, trustworthy, and able to engage with diverse audiences.
• Highly organized with strong prioritization and multi-tasking abilities.
• Detail-oriented and consistently able to perform to metrics and results expectations.
• Thrives in a fast-paced, high-volume environment.
• Demonstrated ability to use data to guide decisions and influence outcomes.
• Creative problem-solver with the ability to think outside the box and overcome challenges.
• Quick learner who adapts easily to new processes, systems, and evolving business needs.
• Passionate about delivering exceptional client and candidate experiences.

• Regular and predictable attendance required.

Total Rewards include competitive pay with quarterly bonus potential. Benefits include company matched 401(k), PTO and paid holidays, medical, dental, vision, short term disability, and voluntary supplemental life insurance.

EO employer - M/F/Veteran/Disability