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Sr Vp Operations Jobs (NOW HIRING)

The Mortgage Office

VP / SVP, Operations

Huntington Beach, CA · On-site

$225K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Opportunity The VP / SVP, Operations is the executive owner of TMO's customer organization, spanning pre-sales engineering, tiered technical support, customer onboarding and delivery ...

Rohlik Group a.s.

$207 - $288/hr

As we continue to scale, we are looking for a Senior Vice President Operations to lead the next stage of our operational development across Europe. This is one of the most critical executive roles in ...

AMSURG

VICE PRESIDENT, OPERATIONS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the Senior Vice President ("SVP") to implement initiatives to improve major regional ... Operational Efficiency * Cost Management * Risk Management * Regulatory Compliance * Teammate ...

AMSURG

VICE PRESIDENT, OPERATIONS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the Senior Vice President ("SVP") to implement initiatives to improve major regional ... Operational Efficiency * Cost Management * Risk Management * Regulatory Compliance * Teammate ...

Expert Recruitment

SVP Operations

Atlanta, GA

  • Retirement

  • PTO

SVP Operations 150-200K Southern East Coast area *Relocation assistance is available* Annual bonus, 3% nondiscretionary 401K, discretionary profit sharing, four (4) weeks annual vacation.

Ambulatory Surgery Center

VICE PRESIDENT, OPERATIONS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the Senior Vice President ("SVP") to implement initiatives to improve major regional ... Operational Efficiency * Cost Management * Risk Management * Regulatory Compliance * Teammate ...

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Sr Vp Operations information

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$155.8K

$264K

How much do sr vp operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for sr vp operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What does a senior vice president of operations do?

A Senior Vice President (Sr VP) of Operations oversees the daily operations of a company, ensuring business processes run efficiently and align with the organization's strategic goals. They are responsible for developing operational policies, managing budgets, and leading teams across various departments. Sr VPs of Operations work closely with other executives to drive organizational growth, implement best practices, and solve complex operational challenges. Their role is critical in optimizing performance, improving productivity, and maintaining high-quality standards throughout the company.

What are the key skills and qualifications needed to thrive as a senior vice president of operations?

To thrive as a Senior Vice President of Operations, you need extensive experience in operations management, strategic planning, and organizational leadership, often supported by an MBA or equivalent advanced degree. Familiarity with enterprise resource planning (ERP) systems, data analytics tools, and process improvement methodologies like Six Sigma is typically required. Exceptional communication, decision-making, and change management skills help foster collaboration and drive organizational growth. These abilities are crucial for optimizing operational efficiency, achieving business goals, and leading large teams through complex challenges.

What are the main challenges a senior vice president of operations typically faces when overseeing multiple departments?

A Sr VP of Operations often encounters the challenge of aligning diverse teams and departments with the company's strategic goals while maintaining operational efficiency. This role requires balancing high-level strategy with day-to-day problem-solving, ensuring seamless communication between departments, and adapting quickly to market changes or internal shifts. Additionally, managing resource allocation and fostering a collaborative culture across teams are critical to driving consistent performance and growth. Effective leadership, strong analytical skills, and the ability to prioritize are essential to overcoming these challenges.

How much does a senior vice president of operations make?

A Senior Vice President of Operations typically earns between $150,000 and $300,000 annually, with total compensation often including bonuses and stock options. Salaries vary based on industry, company size, location, and experience level.
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Sr Vp Operations jobs near you
Infographic showing various Sr Vp Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.

VP / SVP, Operations

Applied Business Software, Inc.

Huntington Beach, CA • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

About TMO,
The Mortgage Office is the most trusted loan management platform in private lending. Founded in 1978, we power the full loan lifecycle for over 1,100 lenders, including private money firms, CDFIs, nonprofits, and government agencies, servicing more than $190 billion in loans.
We're recognized as G2's #1 Loan Servicing Software and Capterra's Best Ease of Use. With offices in Huntington Beach and San Mateo, we're now building the next generation of AI-native lending tools, and hiring a VP/SVP, Operations to help lead that work.
The Opportunity
The VP / SVP, Operations is the executive owner of TMO's customer organization, spanning pre-sales engineering, tiered technical support, customer onboarding and delivery, professional services, customer success, and TMO Academy.
This leader owns the customer lifecycle from technical qualification through long-term retention. They are accountable for time-to-value, support quality, professional services margin, and gross revenue retention across the entire installed base. Reports to the CEO and sits on the executive leadership team. The title (VP vs. SVP) is calibrated to candidate experience and demonstrated scope.
What You'll Own
Customer Organization Leadership
  • Lead the customer organization end-to-end, develop the management layer underneath, and build the bench needed to scale.
  • Own the operating cadence of the customer org: weekly business reviews, monthly health reporting, quarterly planning.
  • Manage a blended onshore + nearshore model; expand where it makes sense without compromising customer experience.

Technical Enablement & Support
  • Own the tiered support model and drive measurable improvement in first-response time, resolution time, deflection rate, and CSAT.
  • Partner with Sales leadership on pre-sales SE coverage, demo quality, and technical win rates.
  • Run the Product SME function and TMO Academy as the company's center of gravity for internal and external product expertise - certifications, enablement content, customer training revenue.
  • Direct the Force Multiplier / AI Tooling function as the org's internal AI and automation engine.

Customer Delivery & Success
  • Own customer onboarding through segment-aligned Go Live motions (SMB and Enterprise), each covering Loan Servicing, Loan Origination, and Fund Management.
  • Drive measurable improvement in time-to-go-live, onboarding NPS, and early-life retention.
  • Run the post-sale technical solutions function: Forward-Deployed Engineers embedded at strategic accounts, Professional Services for scoped delivery, and Data Solutions Engineers for integration and data advisory.
  • Own gross revenue retention as the primary outcome metric for the Customer Success function. Build the playbook, health-scoring, and renewal motion that supports it.

Cross-Cutting Operating Levers
  • Define and instrument the customer org's metrics stack: GRR, time-to-value, CSAT, support SLAs, PS utilization & margin, certification volume.
  • Partner with Product and Engineering on a continuous feedback loop from the field back into the roadmap.
  • Partner with Sales and Marketing on expansion motions, customer references, and pricing/packaging input from the field.
  • Stand up the operating reviews, dashboards and drive executive communication.

Outcomes in Year One
  • A fully staffed and stable management layer across the customer org.
  • Measurable, sustained improvement in gross revenue retention and time-to-go-live .
  • A working tiered support model with documented SLAs, clear escalation paths, and CSAT performance worth showing customers.
  • TMO Academy operating as a real product line: certifications, training revenue, and a measurable lift in customer self-sufficiency.

Who You Are
Required
  • 12+ years leading customer-facing post-sales or operations organizations; 3+ years at the VP level or above.
  • Direct experience running two or more of: support, professional services, customer success, onboarding/implementation, technical account management.
  • Track record of owning GRR as a primary metric and improving it.
  • Experience leading an organization across multiple management layers.
  • Strong financial and operational rigor: you build the dashboard, you run the reviews, you hold the line on the numbers.

Preferred
  • Direct experience running SaaS operations in fintech or mortgage technology - prior operating roles at a vertical SaaS company serving lenders, servicers, or other financial institutions.
  • Hands-on experience deploying AI tooling inside a customer org - not slideware.
  • Vertical SaaS leadership experience ideally in financial services, lending, or capital markets technology.
  • Experience running a customer education / academy function with certifications.
  • Direct experience preferred building or scaling a tiered support model and a Forward-Deployed Engineer / FDE function.
  • Familiarity with the workflows our customers run - loan servicing, origination, and fund management - is a plus.

Style
  • Direct, low-ego, operationally precise. Say what you mean.
  • Customer-obsessed without being soft on accountability.
  • High agency - builds the org, the dashboard, and the playbook without being asked.
  • Relentlessly curious - reads the field, the product, and the customer, and keeps learning.

Benefits & Perks
  • Competitive compensation ( Base: $225,000 - $250,000) + Bonus + Equity
  • Comprehensive health coverage (medical, dental, vision)
  • 401(k) matching
  • Wellness programs
  • Professional development
  • Employee recognition programs
  • Team building & on-site amenities

Life at TMO,
TMO pairs 45+ years of category leadership with a culture that's still hands-on and collaborative. Ideas flow freely, every team member has a voice, and we have fun while we build.
Our Values: DRIVE
  • Data-Driven: numbers over opinions.
  • Respect: high on empathy, low on ego.
  • Initiative & Agency: don't wait to be told.
  • Value to Customers: create value for them above all else.
  • Evolve: progress over perfection.

The pay range for this role is:
225,000 - 250,000 USD per year (Huntington Beach, CA)

Apply