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AFC Senior Peer Health Advocate

Rochester, NY

$16.30K - $21.38K/mo

Under the direction of the High Impact Prevention Program Manager, the Senior Peer Health Advocate is responsible for assisting in implementing scientifically evaluated and proven interventions ...

Re:Build Manufacturing

Senior Systems Engineer

Rochester, NY · Hybrid

$103.10K - $141.10K/yr

Who we are looking for The Senior Systems Engineer designs, implements, secures, and supports ... Monitor system health, diagnose root causes, and implement permanent fixes to maintain uptime.

Re:Build Manufacturing

Senior Systems Engineer

Rochester, NY · On-site

$103.10K - $141.10K/yr

Who we are looking for The Senior Systems Engineer designs, implements, secures, and supports ... Monitor system health, diagnose root causes, and implement permanent fixes to maintain uptime.

TELESOFT LLC DBA CALERO

Senior Accountant

Rochester, NY · On-site

$65K - $90K/yr

The Senior Accountant is a key member of the accounting team that is responsible for typical month ... implementation of internal controls and accounting processes and procedures * Perform ad-hoc ...

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See Rochester, NY salary details

$38.5K

$102.1K

$165.8K

How much do sr implementation jobs pay per year?

As of May 31, 2026, the average yearly pay for sr implementation in Rochester, NY is $102,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $119,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Implementation Specialist, and why are they important?

To thrive as a Sr Implementation Specialist, you need strong project management abilities, deep understanding of implementation methodologies, and relevant experience, often supported by a degree in business, IT, or a related field. Familiarity with enterprise software platforms, CRM or ERP systems, and certifications such as PMP or Agile/Scrum are typically required. Exceptional communication, problem-solving, and stakeholder management skills help you build strong client relationships and navigate complex projects. These skills are essential for ensuring seamless solution deployment, client satisfaction, and successful project outcomes.

What are some common challenges faced by Senior Implementation Specialists during large-scale client rollouts, and how are they typically addressed?

Senior Implementation Specialists often encounter challenges such as managing complex project timelines, aligning cross-functional teams, and handling evolving client requirements. To address these, they utilize strong project management tools, maintain clear and proactive communication with stakeholders, and implement agile methodologies to adapt to changes quickly. Building strong relationships with both internal teams and clients is key to anticipating issues early and ensuring successful, on-time delivery.

What does a Sr Implementation Specialist do?

A Sr Implementation Specialist is responsible for leading and managing the process of deploying new software or systems within a company or for its clients. They coordinate with project managers, developers, and end-users to ensure that the implementation meets all business requirements and runs smoothly. Their duties often include creating project plans, configuring systems, providing training, and troubleshooting any issues that arise during the transition. Strong communication and project management skills are essential for this role.
What are popular job titles related to Sr Implementation jobs in Rochester, NY? For Sr Implementation jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Sr Implementation jobs in Rochester, NY look for? The top searched job categories for Sr Implementation jobs in Rochester, NY are:
Sr Implementation jobs near you
Genesys Senior Implementation Engineer (eServices)

Genesys Senior Implementation Engineer (eServices)

Sutherland

Pittsford, NY • On-site, Remote

$103K - $140K/yr

Full-time

Posted 15 days ago

Job description

Company Description
Managed services company providing an array of technology assets to the world's largest organizations, resulting in productivity increases, cost savings, and deep insights.
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages.
KEY RESPONSIBILITIES:
Qualified individuals must have the ability to perform the following duties:
  1. Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
  2. Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
  3. Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
  4. Responsible for documentation along with Runbooks for Operations.
  5. Partners with development/integrations team for platform support when needed.
  6. Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
  7. Conduct testing to detect faults, minimize malfunctions, and backup systems.
  8. Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  9. Manages vendors on escalated issues and projects specific to your area of influence.
  10. Willingness and ability to learn complex new systems in varying technologies related to area of influence.
  11. Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.

Qualifications
Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):
1. Email*
2. Chat*
3. SMS
4. Social Media
5. Finding the unicorn Chatbot
MINIMUM REQUIRED QUALIFICATIONS:
10 years progressive relevant experience required.
  • Some knowledge of Genesys Platform
  • Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
  • Willingness to manage vendors for performance to ensure compliance with commitments and budget.
  • Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.

PREFERRED QUALIFICATIONS:
  • Demonstrated experience in vendor management
  • Knowledge of Avaya and Cisco CUCM is a plus

Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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