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Sr Client Services Manager Jobs in Indiana (NOW HIRING)

Allison Transmission

Senior Client Engineer

Indianapolis, IN · On-site

$99K - $137K/yr

... services in a Microsoft enterprise environment. Owns complex endpoint engineering functions and serves as a senior technical resource for modern management, automation, compliance, and platform ...

Selerix

$16.25 - $21.50/hr

Shared Services Manager Location: Any Selerix location Job Summary The Client Services Specialist is the foundational role in the Shared Services function - responsible for executing routine, well ...

SS&C

Client Services Analyst I

Evansville, IN · Hybrid

Manage Multiple Priorities:Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction. * Contribute to Continuous Improvement:

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Sr Client Services Manager information

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What is the role of a senior client services manager?

A senior client services manager oversees client accounts, ensuring customer satisfaction and retention by managing relationships, resolving issues, and coordinating with internal teams. They often lead strategic planning, monitor service delivery, and utilize CRM tools to meet client needs and business goals.

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.
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Infographic showing various Sr Client Services Manager job openings in Indiana as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 90% In-person, and 10% Hybrid job distribution.

Senior Client Engineer

Allison Transmission

Indianapolis, IN • On-site

$99K - $137K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Allison Transmission rating

9.1

Company rating: 9.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

21st of 487 rated machine equipment manufacturers

Job description

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Learn more about this role and how you can begindriving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.

  • Choice of medical plans with prescription coverage

  • Employer HSA contribution

  • Dental & Vision Insurance

  • Paid Parental Leave

  • Short & Long-Term Disability

  • Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

  • 401K with generous Company match & contribution

  • Accrued Paid Time Off

  • 12 Paid Holidays + 1 Floating Holiday

  • Robust employee wellness program

  • Tuition assistance program

Job Description:

Primary Purpose of Role:

Leads the design, support, and continuous improvement of core client platform services in a Microsoft enterprise environment. Owns complex endpoint engineering functions and serves as a senior technical resource for modern management, automation, compliance, and platform standardization.

Key Responsibilities:

Own andoptimizeone or more major client platform capabilities such as Intune, Autopilot, endpoint compliance, software deployment, Group Policy/configuration management, or cloud endpoint management.

Design and implement scalable endpoint standards, policies, and modern management solutions aligned to security and operational requirements.

Lead complex troubleshooting and root cause analysis for recurring or high-impact Level 4 endpoint issues.

Drive endpoint lifecycle improvements, including provisioning, patching, software delivery, performance monitoring, and device compliance.

Develop automation using PowerShell, Microsoft Graph, and other Microsoft platform capabilities to reduce manual effort and improve consistency.

Mentor junior engineers andprovidetechnical guidance across the client platform team.

Partner with architecture, infrastructure, security, and support leaders to implement strategic endpoint initiatives.

Establish andmaintaindocumentation, engineering standards, and operational runbooks.

Support pilot programs, testing strategies, and controlled rollout plans for new Microsoft client technologies and services.

Key Performance Measures:

Enterprise endpoint compliance and configuration baseline adherence.

Stability and success rates of software delivery, patching, and provisioning services.

Reduction in manual effort through automation and self-service enablement.

Reduction in repeat incidents and improved root-cause elimination.

Delivery of major engineering initiatives on time and with minimal service disruption.

Competencies andBehaviors:

Tech Savvy - Expert:Demonstratesdeep technicalexpertiseacross Microsoft endpoint engineering platforms.

Plans and Aligns - Advanced: Organizes work across multiple priorities and dependencies.

OptimizesWork Processes - Advanced: Improves standardization, automation, and operational maturity.

Collaborates - Advanced: Builds strong partnerships across technical teams and stakeholders.

Manages Complexity - Advanced: Solves ambiguous technical problems with sound judgment.

Develops Talent - Working: Coaches peers and helps raise team capability.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field preferred.

Advanced Microsoft certifications preferred.

Strongexpertisein modern endpoint management and Microsoft ecosystem tooling.

Strong scripting and automation backgroundrequired.

Experience:

5-8 years of experience in endpoint engineering or client platform administration.

Deep hands-on experience with Intune, Autopilot, Entra ID, Group Policy, Windows security controls, and Microsoft 365 device management.

Proven experience leading endpoint modernization, automation, or platform improvement initiatives.

Strong experience with PowerShell, Microsoft Graph, and large-scale endpoint policy deployment.

Experience with endpoint monitoring, performance optimization, and compliance remediation.

Experience mentoring engineers and guiding technical standards.


Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

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