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Sr Client Services Manager Jobs in Rochester, IN

Amteck, LLC

Senior Project Manager

Warsaw, IN · On-site

The Senior Project Manager shall have the experience to manage the overall project direction ... client service skills. This position reports to the VP of Service Operationsand takes direction ...

Amteck, LLC

Senior Project Manager

Logansport, IN · On-site

The Senior Project Manager shall have the experience to manage the overall project direction ... client service skills. This position reports to the VP of Service Operationsand takes direction ...

Slice Merchant Services

Client Solutions Manager

Peru, IN · On-site

$100K/yr

Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put ... To ensure your success, you will have a dedicated sales manager & support team, continued results ...

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All JobsSr Client Services JobsSr Client Services Manager JobsSr Client Services Manager Jobs in Rochester, IN

Sr Client Services Manager information

See Rochester, IN salary details

$16.3K

$108.9K

$185K

How much do sr client services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for sr client services manager in Rochester, IN is $108,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $139,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What is the role of a senior client services manager?

A senior client services manager oversees client accounts, ensuring customer satisfaction and retention by managing relationships, resolving issues, and coordinating with internal teams. They often lead strategic planning, monitor service delivery, and utilize CRM tools to meet client needs and business goals.

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.
What cities near Rochester, IN are hiring for Sr Client Services Manager jobs? Cities near Rochester, IN with the most Sr Client Services Manager job openings:
Sr Client Services Manager jobs near you

Branch Administrator/Client Services Manager

Crossroads Bank

Wabash, IN • On-site

Full-time

Posted 6 days ago

Job description

Description
The Branch Administrator/Client Services Manager supports the Branch Manager in overseeing daily branch operations in Wabash, supervising staff, and ensuring compliance with all applicable banking regulations. This role serves as acting manager in the Branch Manager's absence, resolves complex customer issues, supports sales growth, opens new accounts, and coaches team members to achieve performance and service goals.
Key Responsibilities
Customer Service & Account Management
  • Open and service consumer accounts including checking, savings, IRA, and HSA accounts
  • Process and close consumer loans
  • Manage complex customer transactions and resolve escalated service issues
  • Review obituaries and ensure appropriate account holds and required documentation are completed
  • Court orders, tax levies, & subpoenas
  • CDAR/ICS accounts

Operational Training & Oversight
  • Learn and perform vault management, cash handling, and security procedures
  • Ensure daily balancing and resolution of cash exceptions and offages
  • Serve as a backup teller as needed
  • Balance the ATM, manage cash levels, and perform branch opening and closing procedures
  • Ensure compliance with security policies and financial regulations

Sales & Relationship Development
  • Develop and maintain strong customer relationships to retain and expand business
  • Drive branch sales through effective product recommendations and cross-selling
  • Support customer relationship management initiatives

Staff Development & Scheduling
  • Mentor and coach tellers on product knowledge, cross-selling, and customer service excellence
  • Assist with team huddles and staff communication
  • Oversee the teller line, including staff scheduling, training, coaching, and support during
  • Performance reviews

Administrative & Branch Support
  • Maintain inventory of branch supplies
  • Prepare performance and operational reports
  • Coordinate building repairs and maintenance schedules

Leadership & Compliance
  • Act as Branch Manager in their absence, ensuring continuity of operations
  • Maintain knowledge of and comply with all regulatory requirements, including BSA and OFAC
  • Participate in bi-weekly branch meetings by reviewing products, policies, and procedures with staff
  • Attend management meetings as required
  • Participate in training programs, schooling, and seminars as offered
  • Perform other duties as assigned

Requirements
Education & Experience
  • High school diploma or equivalent required
  • Minimum of 3-5 years of banking experience or equivalent work experience
  • College coursework in Business or a related field preferred
  • Location: Wabash, Indiana - non-remote position

Skills & Competencies
  • Strong customer service and interpersonal skills
  • Excellent attention to detail and accuracy
  • Strong organizational and time-management skills
  • Effective problem-solving and decision-making abilities
  • Ability to collaborate effectively in a team environment

Physical Requirements & Work Environment
This position is performed in a branch office environment and involves frequent interaction with the public. The role requires prolonged periods of sitting and standing, use of computers and standard office equipment, routine handling and counting of cash. Physical activities include bending, reaching, kneeling, grasping objects, lift, carry, or move cash drawers, coins, supplies, or equipment weighing up to 50 pounds as needed.

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