Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Crossroads Bank
13 Crossroads Bank Jobs Hiring Near You
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Teller
Wabash, IN · On-site
$14.75 - $18.50/hr
Bank customers and community members
Teller
Wabash, IN · On-site
$14.75 - $18.50/hr
Bank customers and community members
Adhere to Bank lending policies/procedures and federal lending regulations. * Understand and be able to explain the features and benefits of other Bank products and services for cross-sell ...
Adhere to Bank lending policies/procedures and federal lending regulations. * Understand and be able to explain the features and benefits of other Bank products and services for cross-sell ...
Teller Part-Time
Wabash, IN · On-site
$14.75 - $18.50/hr
Bank customers and community members
Teller Part-Time
Wabash, IN · On-site
$14.75 - $18.50/hr
Bank customers and community members
Commercial/Ag Loan Officer
Wabash, IN · On-site
Represent the bank at local business gatherings, community activities andagricultural events. * Build partnerships with centers of influence such as accountants, attorneys, real estate professionals ...
Commercial/Ag Loan Officer
Wabash, IN · On-site
Represent the bank at local business gatherings, community activities andagricultural events. * Build partnerships with centers of influence such as accountants, attorneys, real estate professionals ...
Mortgage Lender works with customer to help with home loans /mortgages, construction loans, home equity lines of credit, consumer loans and other banking products. Guiding customer through the ...
Mortgage Lender works with customer to help with home loans /mortgages, construction loans, home equity lines of credit, consumer loans and other banking products. Guiding customer through the ...
Deposit Operations Specialist
Wabash, IN · On-site
Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm. * Exercise sound judgment when assessing risk exposure and implementing loss ...
Deposit Operations Specialist
Wabash, IN · On-site
Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm. * Exercise sound judgment when assessing risk exposure and implementing loss ...
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Service Representative/Agent
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
Customer Service Representative/Agent
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
The Branch Administrator/Client Services Manager supports the Branch Manager in overseeing daily branch operations in Wabash, supervising staff, and ensuring compliance with all applicable banking ...
The Branch Administrator/Client Services Manager supports the Branch Manager in overseeing daily branch operations in Wabash, supervising staff, and ensuring compliance with all applicable banking ...
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Serving existing customers when they make payments, changes and quoting new business for home and auto. Determining clients' particular needs at appointments; determining extent of present coverage ...
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Serving existing customers when they make payments, changes and quoting new business for home and auto. Determining clients' particular needs at appointments; determining extent of present coverage ...
Crossroads Bank Jobs Information
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Posted 15 days ago
Job description
Major Duties & Responsibilities:
- Provide professional and timely support to customers via phone, secure chat, and email; research and resolve inquiries, complaints, and service requests.
- Process customer transactions accurately and efficiently, including account servicing, maintenance requests, and operational tasks.
- Complete time-sensitive documents, reports, and daily operational duties as assigned.
- Perform post-resolution follow-up to ensure complete customer satisfaction.
- Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture.
- Review and submit wire transfers in accordance with bank procedures.
- Review, release, and assist with ACH processing; understand risk management practices and documentation requirements.
- Assist with Remote Deposit Capture administration, including password resets and customer support.
- Accurately process and document customer transactions, including P2P, A2A, Bill Pay, and other digital banking activity, and generate reports as needed.
- Identify, escalate, and report suspicious activity, fraud concerns, and customer complaints in accordance with compliance requirements.
- Maintain a strong understanding of bank products and services; educate customers and identify opportunities for referrals and cross-selling.
- Order department supplies and assist with general departmental maintenance tasks.
- Collaborate with internal teams to ensure seamless service delivery and issue resolution.
- Consistently demonstrate a positive, professional attitude that reflects the bank's culture and values.
- Perform other duties as assigned.
Compliance & Risk Responsibilities:
- Adhere to all applicable banking regulations, including BSA/AML, Red Flag, and internal policies and procedures.
- Maintain awareness of fraud trends and escalate concerns appropriately.
- Ensure proper handling of sensitive customer information and secure banking practices.