Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Crossroads Bank
18 Crossroads Bank Jobs Hiring Near You
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Adhere to Bank lending policies/procedures and federal lending regulations. * Understand and be able to explain the features and benefits of other Bank products and services for cross-sell ...
Adhere to Bank lending policies/procedures and federal lending regulations. * Understand and be able to explain the features and benefits of other Bank products and services for cross-sell ...
Commercial/Ag Loan Officer
Wabash, IN · On-site
Represent the bank at local business gatherings, community activities andagricultural events. * Build partnerships with centers of influence such as accountants, attorneys, real estate professionals ...
Commercial/Ag Loan Officer
Wabash, IN · On-site
Represent the bank at local business gatherings, community activities andagricultural events. * Build partnerships with centers of influence such as accountants, attorneys, real estate professionals ...
Asst Branch Manager
Wabash, IN · On-site
Description Assists the manager with day to day banking transactions, opens accounts, IRAs, HSA, instant issue debit cards, etc. While giving the customer a great experience representing the bank ...
Asst Branch Manager
Wabash, IN · On-site
Description Assists the manager with day to day banking transactions, opens accounts, IRAs, HSA, instant issue debit cards, etc. While giving the customer a great experience representing the bank ...
Deposit Operations Specialist
Wabash, IN · On-site
Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm. * Exercise sound judgment when assessing risk exposure and implementing loss ...
Deposit Operations Specialist
Wabash, IN · On-site
Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm. * Exercise sound judgment when assessing risk exposure and implementing loss ...
Deposit Operations Specialist
Wabash, IN · On-site
Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm. * Exercise sound judgment when assessing risk exposure and implementing loss ...
Deposit Operations Specialist
Wabash, IN · On-site
Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm. * Exercise sound judgment when assessing risk exposure and implementing loss ...
Mortgage Lender works with customer to help with home loans /mortgages, construction loans, home equity lines of credit, consumer loans and other banking products. Guiding customer through the ...
Mortgage Lender works with customer to help with home loans /mortgages, construction loans, home equity lines of credit, consumer loans and other banking products. Guiding customer through the ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
... banking regulations. This role serves as acting manager in the Branch Manager's absence, resolves complex customer issues, supports sales growth, opens new accounts, and coaches team members to ...
... banking regulations. This role serves as acting manager in the Branch Manager's absence, resolves complex customer issues, supports sales growth, opens new accounts, and coaches team members to ...
Commercial/Ag Loan Officer
Wabash, IN · On-site
Represent the bank at local business gatherings, community activities and agricultural events. * Build partnerships with centers of influence such as accountants, attorneys, real estate professionals ...
Commercial/Ag Loan Officer
Wabash, IN · On-site
Represent the bank at local business gatherings, community activities and agricultural events. * Build partnerships with centers of influence such as accountants, attorneys, real estate professionals ...
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Assists the manager with day to day banking transactions, opens accounts, IRAs, HSA, instant issue debit cards, etc. While giving the customer a great experience representing the bank's brand, values ...
Assists the manager with day to day banking transactions, opens accounts, IRAs, HSA, instant issue debit cards, etc. While giving the customer a great experience representing the bank's brand, values ...
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
Customer Service Representative/Agent
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
Customer Service Representative/Agent
$14.75 - $20.25/hr
Able to lift &/or carry up to 25 lbs. if needed (banker boxes) * Able to sit or stand for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard and mouse.
The Branch Administrator/Client Services Manager supports the Branch Manager in overseeing daily branch operations in Wabash, supervising staff, and ensuring compliance with all applicable banking ...
The Branch Administrator/Client Services Manager supports the Branch Manager in overseeing daily branch operations in Wabash, supervising staff, and ensuring compliance with all applicable banking ...
Deposit Operations Specialist
Wabash, IN · On-site
Job Title Location 1205 Cass Street, Wabash, IN, 46992, United States Other Compensation pay based on skills and experience with full benefits: medical, dental & vision, life, 401(k) with company ...
Deposit Operations Specialist
Wabash, IN · On-site
Job Title Location 1205 Cass Street, Wabash, IN, 46992, United States Other Compensation pay based on skills and experience with full benefits: medical, dental & vision, life, 401(k) with company ...
Asst Branch Manager
Wabash, IN · On-site
Job Title Location 1205 Cass Street, Wabash, IN, 46992, United States Pay based on experience, full benefit package, 401(k) with company match, paid holidays, paternity leave Job Category Branch ...
Asst Branch Manager
Wabash, IN · On-site
Job Title Location 1205 Cass Street, Wabash, IN, 46992, United States Pay based on experience, full benefit package, 401(k) with company match, paid holidays, paternity leave Job Category Branch ...
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Serving existing customers when they make payments, changes and quoting new business for home and auto. Determining clients' particular needs at appointments; determining extent of present coverage ...
Customer Service Representative/Agent
Wabash, IN · On-site
$14.75 - $20.25/hr
Serving existing customers when they make payments, changes and quoting new business for home and auto. Determining clients' particular needs at appointments; determining extent of present coverage ...
Crossroads Bank Jobs Information
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Posted 24 days ago
Job description
Major Duties & Responsibilities:
- Provide professional and timely support to customers via phone, secure chat, and email; research and resolve inquiries, complaints, and service requests.
- Process customer transactions accurately and efficiently, including account servicing, maintenance requests, and operational tasks.
- Complete time-sensitive documents, reports, and daily operational duties as assigned.
- Perform post-resolution follow-up to ensure complete customer satisfaction.
- Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture.
- Review and submit wire transfers in accordance with bank procedures.
- Review, release, and assist with ACH processing; understand risk management practices and documentation requirements.
- Assist with Remote Deposit Capture administration, including password resets and customer support.
- Accurately process and document customer transactions, including P2P, A2A, Bill Pay, and other digital banking activity, and generate reports as needed.
- Identify, escalate, and report suspicious activity, fraud concerns, and customer complaints in accordance with compliance requirements.
- Maintain a strong understanding of bank products and services; educate customers and identify opportunities for referrals and cross-selling.
- Order department supplies and assist with general departmental maintenance tasks.
- Collaborate with internal teams to ensure seamless service delivery and issue resolution.
- Consistently demonstrate a positive, professional attitude that reflects the bank's culture and values.
- Perform other duties as assigned.
Compliance & Risk Responsibilities:
- Adhere to all applicable banking regulations, including BSA/AML, Red Flag, and internal policies and procedures.
- Maintain awareness of fraud trends and escalate concerns appropriately.
- Ensure proper handling of sensitive customer information and secure banking practices.