Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Crossroads Bank
10 Crossroads Bank Jobs Hiring Near You
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Customer Solutions Specialist
Wabash, IN · On-site
Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture. * Review and submit wire transfers in accordance with bank procedures. * Review ...
Human Resources Director
Wabash, IN · On-site
Develop and maintain the Human Resource initiative within the Bank's Strategic Plan; ensuring the Bank's direction on employee relations, hiring, and retention is adequately addressed and managed.
Human Resources Director
Wabash, IN · On-site
Develop and maintain the Human Resource initiative within the Bank's Strategic Plan; ensuring the Bank's direction on employee relations, hiring, and retention is adequately addressed and managed.
Adhere to Bank lending policies/procedures and federal lending regulations. * Understand and be able to explain the features and benefits of other Bank products and services for cross-sell ...
Adhere to Bank lending policies/procedures and federal lending regulations. * Understand and be able to explain the features and benefits of other Bank products and services for cross-sell ...
Human Resources Director
Wabash, IN · On-site
Description Develop and maintain the Human Resource initiative within the Bank's Strategic Plan; ensuring the Bank's direction on employee relations, hiring, and retention is adequately addressed and ...
Human Resources Director
Wabash, IN · On-site
Description Develop and maintain the Human Resource initiative within the Bank's Strategic Plan; ensuring the Bank's direction on employee relations, hiring, and retention is adequately addressed and ...
Mortgage Lender works with customer to help with home loans /mortgages, construction loans, home equity lines of credit, consumer loans and other banking products. Guiding customer through the ...
Mortgage Lender works with customer to help with home loans /mortgages, construction loans, home equity lines of credit, consumer loans and other banking products. Guiding customer through the ...
Client Services Representative
Wabash, IN · On-site
$14.75 - $20.25/hr
Ability to lift and/or carry up to 25 lbs (e.g., banker boxes) as needed. Capable of sitting or standing for extended periods. Adept hand and finger dexterity for operating a computer keyboard and ...
Client Services Representative
Wabash, IN · On-site
$14.75 - $20.25/hr
Ability to lift and/or carry up to 25 lbs (e.g., banker boxes) as needed. Capable of sitting or standing for extended periods. Adept hand and finger dexterity for operating a computer keyboard and ...
Client Services Representative
Wabash, IN · On-site
$14.75 - $20.25/hr
Ability to lift and/or carry up to 25 lbs (e.g., banker boxes) as needed. Capable of sitting or standing for extended periods. Adept hand and finger dexterity for operating a computer keyboard and ...
Client Services Representative
Wabash, IN · On-site
$14.75 - $20.25/hr
Ability to lift and/or carry up to 25 lbs (e.g., banker boxes) as needed. Capable of sitting or standing for extended periods. Adept hand and finger dexterity for operating a computer keyboard and ...
Client Services Representative
$14.75 - $20.25/hr
Provided customer service by assisting clients with payments, policy changes, and new home and auto quotes using Excel for data tracking and accuracy. Analyzed client needs, current coverage, and ...
Client Services Representative
$14.75 - $20.25/hr
Provided customer service by assisting clients with payments, policy changes, and new home and auto quotes using Excel for data tracking and accuracy. Analyzed client needs, current coverage, and ...
Crossroads Bank Jobs Information
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Job description
Major Duties & Responsibilities:
- Provide professional and timely support to customers via phone, secure chat, and email; research and resolve inquiries, complaints, and service requests.
- Process customer transactions accurately and efficiently, including account servicing, maintenance requests, and operational tasks.
- Complete time-sensitive documents, reports, and daily operational duties as assigned.
- Perform post-resolution follow-up to ensure complete customer satisfaction.
- Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote Deposit Capture.
- Review and submit wire transfers in accordance with bank procedures.
- Review, release, and assist with ACH processing; understand risk management practices and documentation requirements.
- Assist with Remote Deposit Capture administration, including password resets and customer support.
- Accurately process and document customer transactions, including P2P, A2A, Bill Pay, and other digital banking activity, and generate reports as needed.
- Identify, escalate, and report suspicious activity, fraud concerns, and customer complaints in accordance with compliance requirements.
- Maintain a strong understanding of bank products and services; educate customers and identify opportunities for referrals and cross-selling.
- Order department supplies and assist with general departmental maintenance tasks.
- Collaborate with internal teams to ensure seamless service delivery and issue resolution.
- Consistently demonstrate a positive, professional attitude that reflects the bank's culture and values.
- Perform other duties as assigned.
Compliance & Risk Responsibilities:
- Adhere to all applicable banking regulations, including BSA/AML, Red Flag, and internal policies and procedures.
- Maintain awareness of fraud trends and escalate concerns appropriately.
- Ensure proper handling of sensitive customer information and secure banking practices.