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Sprint Technical Support Jobs (NOW HIRING)

DCP supports the City Planning Commission in its annual review of hundreds of land use applications ... Working closely with DCP Borough Offices, the Technical Review Division, Environmental Assessment ...

... current Sprint items • Attending daily stand-up and supporting the team in providing and ... with other technical analysts across teams to understand cross team impacts • Update ...

... sprint/dev cycle. * Step in to troubleshoot and diagnose critical issues when they arise. * Provide L2 (Incident and Problem Management) and L3 (Bug Fixes and Minor Enhancements) technical support ...

DCP supports the City Planning Commission in its annual review of hundreds of land use applications ... Working closely with DCP Borough Offices, the Technical Review Division, Environmental Assessment ...

Produce technical documentation at each sprint close (e.g. sprint results summary, requirement ... Support in-app tooltip content, help text, and interactive walkthrough scripts for delivered ...

New

UT · On-site

$16.59 - $24.86/hr

... 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St ... Handle routine customer questions relating to product usage, as well as technical support issues

DCP supports the City Planning Commission in its annual review of hundreds of land use applications ... Working closely with DCP borough offices, the Technical Review Division, Environmental Assessment ...

Job Role - Sprint Certification Engineer Work Location - Holtsville, NY Project Duration - 6 months ... support Performs highly complex configuration of business rules and technical parameters of ...

Technical BA

Houston, TX · Hybrid

$8.0K - $85K/mo

Salary: Range: $80,00-$85,000 Role Overview seeking a skilled Senior Technical Business Analyst ... Support the Digital Product Owner in sprint goal definition and stakeholder alignment. * Champion ...

New

Technical BA

Houston, TX · On-site

$8.0K - $85K/mo

Salary: Range: $80,00-$85,000 Role Overview seeking a skilled Senior Technical Business Analyst ... Support the Digital Product Owner in sprint goal definition and stakeholder alignment. * Champion ...

New

The Technical Writer will develop, maintain, and manage comprehensive technical documentation ... Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure ...

The Technical Writer will develop, maintain, and manage comprehensive technical documentation ... Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure ...

The Technical Writer will develop, maintain, and manage comprehensive technical documentation ... Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure ...

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Sprint Technical Support information

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How much do sprint technical support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for sprint technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Sprint Technical Support?

Sprint Technical Support refers to the customer service and technical assistance provided to Sprint customers for their wireless devices, services, and accounts. Technical support specialists help troubleshoot issues related to phones, data connectivity, billing, and other Sprint services. They can assist via phone, online chat, or in-person at Sprint stores. Their goal is to resolve customer problems efficiently and ensure a positive user experience.

What are some common challenges faced by Sprint Technical Support representatives, and how are they typically addressed within the team?

Sprint Technical Support representatives often encounter challenges such as troubleshooting complex device issues, handling high call volumes, and addressing unique customer concerns. These challenges are typically managed through comprehensive onboarding, ongoing training, and access to detailed knowledge bases. Team members also collaborate closely, sharing solutions and best practices during regular meetings or through support channels, which fosters a supportive environment. This collaborative approach helps ensure that representatives can efficiently resolve issues while maintaining a high level of customer satisfaction.

What is the difference between Sprint Technical Support vs Sprint Customer Service Representative?

AspectSprint Technical SupportSprint Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with Sprint products and servicesAssisting customers with billing, account inquiries, and general service questions
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCustomer service, communication, patience
Work EnvironmentCall centers, technical support centers, remote supportCall centers, retail stores, remote customer service
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, communication skills

While both roles involve assisting Sprint customers, Sprint Technical Support focuses on resolving technical issues related to devices and network services, requiring technical expertise. In contrast, Sprint Customer Service Representatives handle billing, account questions, and general inquiries, emphasizing customer service skills. Both roles are essential in delivering comprehensive support to Sprint users but differ in their technical complexity and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Sprint Technical Support Specialist, and why are they important?

To thrive as a Sprint Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of wireless devices and networks, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic software is important for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These abilities ensure prompt, accurate solutions and high customer satisfaction in a fast-paced, service-oriented environment.
More about Sprint Technical Support jobs
Infographic showing various Sprint Technical Support job openings in the United States as of July 2026, with employment types broken down into 15% Locum Tenens, 48% Full Time, 1% Part Time, 4% Contract, 30% Nights, and 2% Summer. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Team Leader, Sprint Team

Team Leader, Sprint Team

City of New York

Manhattan, NY • On-site

Full-time

Posted 22 days ago


Job description

Job Description

DISCLAIMER: Only candidates with permanent Civil Service status in the City Planner title, those reachable on the City Planner active list (exam #5045), or those serving in a comparable civil service title can be considered for this position.
THE AGENCY
The Department of City Planning (DCP) plans for the future of New York City, working to create thriving and dynamic neighborhoods with access to housing and jobs, resilient infrastructure, and a vibrant public realm. The Department engages communities to develop inclusive plans, expands housing access and economic opportunity, and plans for long-term sustainability.
DCP supports the City Planning Commission in its annual review of hundreds of land use applications. The Department also advises on citywide strategic and capital planning, analyzes data, conducts policy analysis, and creates open data and civic engagement tools.
The Department of City Planning offers staff meaningful opportunities to help shape the future of New York City and address some of its most pressing challenges. The Department values public service, collaboration, and creativity, and supports professional development. Learn more about DCP at www.nyc.gov/planning.
THE DIVISION
Established to carry out the functions outlined in the SPEED Report, the Sprint Team is a new, dedicated project management team established to advance the Mamdani Administration's mandate to deliver affordable housing faster through streamlining the review of land use applications to reduce DCP pre-certification timelines for eligible projects from approximately two years to six months. The team will focus specifically on moving applications quickly, predictably, and transparently into public review while preserving the integrity of technical, zoning, and public review requirements. The land use application is the building block upon which the public discussion about the future of our city rests. The Division is responsible for the timely review of applications to ensure that decision-makers have the information necessary to make informed decisions about their communities.
Working closely with DCP Borough Offices, the Technical Review Division, Environmental Assessment and Review, Pipeline and Commission Operations, Counsel, Capital Planning and Support, Strategic Planning, and the Mayor's Office, the Sprint Team will identify eligible projects, establish clear review pathways, resolve critical path issues, track milestones, maintain high-quality data in DCP's Zoning Applications Portal and related systems, and ensure that applicants and reviewers have clear expectations and guidance.
The Sprint Team's primary responsibility is the direct management and review of complex land use applications progressing through pre-certification. Staff within the division will serve as lead project managers responsible for driving projects through the establishment of interdivisional guidance, identifying and escalating risks to schedule, coordinating guidance and comments to applicants and the City Planning Commission, maintaining accountability to milestone commitments, ensuring that applicants receive timely and actionable direction throughout the process, and providing transparency to the pre-certification pipeline through accurate reporting in DCP's Zoning Application Portal.
The Sprint Team will operate in a highly deadline-driven environment requiring strong judgment, collaboration, technical and planning knowledge, focus on creating and maintaining agency best practices, and a public service dedication. The Director's work will directly support the City's housing production goals by leading a solutions-focused team to reduce avoidable delays while balancing the need to provide thoughtful and accurate guidance on technical and zoning requirements and public review recommendations and strengthening DCP's accountability to support the city's goals for affordable housing production.
THE ROLE
The Team Leader of the Sprint Team will supervise a small group of project managers assigned to one or more boroughs responsible for managing land use applications progressing through pre-certification. The Team Leader will oversee application assignments, monitor team capacity and review milestones, assist with application review comments, identify schedule risks, maintain accountability to deadlines, and support consistent implementation of Sprint Team priorities.
The Team Leader will serve as an escalation point for application review issues and will coordinate closely with borough offices, other review divisions, private and public applicants, and senior management to help resolve bottlenecks affecting project advancement. The position will also support staff development, quality control, reporting, and day-to-day workflow management within the Sprint Team.
TO APPLY:
Please visit: https://www1.nyc.gov/jobs/ and follow the steps below:
1. Search for job ID number: 784231
2. Click on the job business title: Team Leader, Sprint Team
3. Click on "Apply Now" at the bottom of the posting
IMPORTANT: Only candidates with permanent Civil Service status in the City Planner title, those reachable on the City Planner active list (exam #5045), or those serving in a comparable civil service title can be considered for this position.
Please include a copy of your Notice of Results card or indicate if you are already permanent in this title or a comparable title with your application.
Authorization to work in the United States is required for this position. The NYC Department of City Planning does not offer sponsorship, of any kind, for any type of employment opportunity. Applicants are responsible for ensuring that they meet all minimum qualifying requirements for this position at the time of application.
Only applicants under consideration will be contacted. Appointments are subject to Office of Management and Budget (OMB) approval.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and labor unions.
NOTE: If you would like to request a reasonable accommodation during your visit or have questions regarding the accessibility of our facilities, please reach out to [email protected] or call 212-720-3508 at least three business days prior to your arrival.
CITY PLANNER - 22122

Qualifications

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience in city planning; or
2. A satisfactory combination of education and/or experience that is equivalent to "1"" above. Graduate
education in city planning, urban planning, urban design, architecture, landscape architecture, transportation engineering, public administration, economic development or related fields may be substituted for experience on the basis of 30 graduate semester credits from an accredited college for one year of experience. However, all candidates must have a baccalaureate degree.
Special Qualification Requirements
Assignment Level III
To be eligible for placement in Assignment Level III, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.
Assignment Level IV
To be eligible for placement in Assignment Level IV, individuals must have, after meeting the minimum requirements, two additional years of professional experience as described in "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.