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Sprint Technical Support Jobs (NOW HIRING)

Scadea Solutions Inc

Sprint Engineer

Holtsville, NY · On-site

Job Role - Sprint Certification Engineer Work Location - Holtsville, NY Project Duration - 6 months ... support Performs highly complex configuration of business rules and technical parameters of ...

Wesco

Senior Architect - Technical

... each Sprint and Release, ensuring high‑quality output, timely execution and alignment with ... technical support solution analysis and design, balancing technical and business aspects • ...

SPR

National Case Support Specialist

Beachwood, OH · On-site

The National Case Coverage Specialist provides field-based clinical and technical support for the SPRINT ® PNS System across the United States. This role functions in collaboration with the Director ...

Sustainment

Technical Project Manager

Austin, TX

Support preparation of status updates and program reviews as needed Stakeholder Communication * Produce daily/weekly sprint reports for engineering leadership and executives * Translate technical ...

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How much do sprint technical support jobs pay per hour?

As of May 31, 2026, the average hourly pay for sprint technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sprint Technical Support Specialist, and why are they important?

To thrive as a Sprint Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of wireless devices and networks, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic software is important for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These abilities ensure prompt, accurate solutions and high customer satisfaction in a fast-paced, service-oriented environment.

What are some common challenges faced by Sprint Technical Support representatives, and how are they typically addressed within the team?

Sprint Technical Support representatives often encounter challenges such as troubleshooting complex device issues, handling high call volumes, and addressing unique customer concerns. These challenges are typically managed through comprehensive onboarding, ongoing training, and access to detailed knowledge bases. Team members also collaborate closely, sharing solutions and best practices during regular meetings or through support channels, which fosters a supportive environment. This collaborative approach helps ensure that representatives can efficiently resolve issues while maintaining a high level of customer satisfaction.

What is Sprint Technical Support?

Sprint Technical Support refers to the customer service and technical assistance provided to Sprint customers for their wireless devices, services, and accounts. Technical support specialists help troubleshoot issues related to phones, data connectivity, billing, and other Sprint services. They can assist via phone, online chat, or in-person at Sprint stores. Their goal is to resolve customer problems efficiently and ensure a positive user experience.

What is the difference between Sprint Technical Support vs Sprint Customer Service Representative?

AspectSprint Technical SupportSprint Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with Sprint products and servicesAssisting customers with billing, account inquiries, and general service questions
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCustomer service, communication, patience
Work EnvironmentCall centers, technical support centers, remote supportCall centers, retail stores, remote customer service
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, communication skills

While both roles involve assisting Sprint customers, Sprint Technical Support focuses on resolving technical issues related to devices and network services, requiring technical expertise. In contrast, Sprint Customer Service Representatives handle billing, account questions, and general inquiries, emphasizing customer service skills. Both roles are essential in delivering comprehensive support to Sprint users but differ in their technical complexity and daily responsibilities.

More about Sprint Technical Support jobs
What job categories do people searching Sprint Technical Support jobs look for? The top searched job categories for Sprint Technical Support jobs are:
Sprint Technical Support jobs near you
Infographic showing various Sprint Technical Support job openings in the United States as of May 2026, with employment types broken down into 17% Internship, 17% Full Time, 49% Contract, and 17% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Clinical Data Application Support role

Purple Drive Technologies

North Chicago, IL • On-site

$70 - $75/hr

Full-time

Posted 28 days ago

Job description

Overview:
Job Title: Clinical Data Application Support role
Location: North Chicago, IL
Employment Type: Contract
Experience: 12+ Years
Rate: $70/ hr to $75/hr on C2C
Key Responsibilities:
  • Provide first-line and advanced technical support for a clinical data management application.
  • Troubleshoot and resolve issues related to Python-based integrations and PostgreSQL databases.
  • Work with vendors and internal teams to maintain AWS-hosted application infrastructure.
  • Support application deployments and upgrades as part of Agile sprint cycles.
  • Apply ITIL practices for incident, problem, and change management.
  • Monitor application health and performance using CloudWatch, ELK, or other monitoring/logging tools.
  • Maintain documentation and knowledge base for recurring issues and resolutions.
  • Communicate technical updates and solutions to stakeholders and end users.

Required Skills:
  • Strong experience with Python (integration troubleshooting/support)
  • Hands-on exposure to AWS Cloud infrastructure and operations
  • Knowledge of Clinical Data Management systems
  • Experience with PostgreSQL database analysis and troubleshooting

Preferred / Secondary Skills:
  • Monitoring & logging tools such as CloudWatch or ELK Stack
  • Knowledge of ITIL framework (incident/change/problem management)
  • Experience working in Agile environments
  • Exposure to Apache Airflow, Informatica, or PL/SQL
  • Experience working in Application Support or Enhancement models

Apply