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Sprint Technical Support Jobs (NOW HIRING)

Cyera

Director of Technical Support

New York, NY · On-site +1

$140K - $180K/yr

Technical Leadership * Lead a global team of Technical Support Engineers and Managers handling ... Act as the primary bridge between Support and Engineering - participating in bug triage and sprint ...

MeridianLink

Senior Technical Support Engineer

$92K - $130K/yr

The Senior Technical Support Engineer is a highly specialized position serving as the deepest ... sprint planning input sessions, and Product roadmap discussions as a voice of the client and ...

Sprint Transport, LLC

Be Seen First

Transportation/Logistics Application Support Specialist

La Porte, TX · On-site

Provide day-to-day technical support for transportation logistics applications, including Trimble ... Sprint Transport, LLC is a high-performance, time-sensitive service that keeps customers ...

Seven Seven Software

Full Stack Developers

Newark, NJ · On-site

Lead the pre-sprint technical design and grooming activities. • Drive user story analysis, elaboration and design. Thrives to ensure code quality is high with supporting unit test and automation ...

City of New York

Director, Sprint Team

Manhattan, NY · On-site

$125K - $150K/yr

DCP supports the City Planning Commission in its annual review of hundreds of land use applications ... Working closely with DCP Borough Offices, the Technical Review Division, Environmental Assessment ...

EMERGENT METHOD

Technical Analyst

Baton Rouge, LA · On-site

Additionally, candidates should have relevant technical backgrounds and experience with exceptional ... Create user stories and acceptance criteria and support sprint planning, backlog grooming and ...

EMERGENT METHOD

Technical Analyst

Baton Rouge, LA · On-site

Additionally, candidates should have relevant technical backgrounds and experience with exceptional ... Create user stories and acceptance criteria and support sprint planning, backlog grooming and ...

City of New York

Director, Sprint Team

Manhattan, NY · On-site

DCP supports the City Planning Commission in its annual review of hundreds of land use applications ... Working closely with DCP Borough Offices, the Technical Review Division, Environmental Assessment ...

City of New York

Director, Sprint Team

Manhattan, NY · On-site

DCP supports the City Planning Commission in its annual review of hundreds of land use applications ... Working closely with DCP Borough Offices, the Technical Review Division, Environmental Assessment ...

Peraton

Technical Project Manager SME

Linthicum, MD · On-site

$146K - $234K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

Peraton

Senior Technical Project Manager

Linthicum, MD · On-site

$135K - $216K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

Peraton

Technical Project Manager SME

Linthicum, MD · On-site

$146K - $234K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

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Sprint Technical Support information

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How much do sprint technical support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for sprint technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Sprint Technical Support?

Sprint Technical Support refers to the customer service and technical assistance provided to Sprint customers for their wireless devices, services, and accounts. Technical support specialists help troubleshoot issues related to phones, data connectivity, billing, and other Sprint services. They can assist via phone, online chat, or in-person at Sprint stores. Their goal is to resolve customer problems efficiently and ensure a positive user experience.

What are some common challenges faced by Sprint Technical Support representatives, and how are they typically addressed within the team?

Sprint Technical Support representatives often encounter challenges such as troubleshooting complex device issues, handling high call volumes, and addressing unique customer concerns. These challenges are typically managed through comprehensive onboarding, ongoing training, and access to detailed knowledge bases. Team members also collaborate closely, sharing solutions and best practices during regular meetings or through support channels, which fosters a supportive environment. This collaborative approach helps ensure that representatives can efficiently resolve issues while maintaining a high level of customer satisfaction.

What is the difference between Sprint Technical Support vs Sprint Customer Service Representative?

AspectSprint Technical SupportSprint Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with Sprint products and servicesAssisting customers with billing, account inquiries, and general service questions
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCustomer service, communication, patience
Work EnvironmentCall centers, technical support centers, remote supportCall centers, retail stores, remote customer service
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, communication skills

While both roles involve assisting Sprint customers, Sprint Technical Support focuses on resolving technical issues related to devices and network services, requiring technical expertise. In contrast, Sprint Customer Service Representatives handle billing, account questions, and general inquiries, emphasizing customer service skills. Both roles are essential in delivering comprehensive support to Sprint users but differ in their technical complexity and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Sprint Technical Support Specialist, and why are they important?

To thrive as a Sprint Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of wireless devices and networks, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic software is important for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These abilities ensure prompt, accurate solutions and high customer satisfaction in a fast-paced, service-oriented environment.
More about Sprint Technical Support jobs
What job categories do people searching Sprint Technical Support jobs look for? The top searched job categories for Sprint Technical Support jobs are:
Sprint Technical Support jobs near you
Infographic showing various Sprint Technical Support job openings in the United States as of June 2026, with employment types broken down into 82% Part Time, and 18% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Director of Technical Support

Cyera

New York, NY • On-site, Remote

$140K - $180K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago

Key responsibilities

  • Lead a global team of Technical Support Engineers and Managers handling advanced troubleshooting across cloud environments, APIs, data pipelines, and enterprise integrations.

  • Act as the primary bridge between Support and Engineering by participating in bug triage and sprint planning as the voice of customer impact.

  • Build and optimize processes that measurably improve time-to-diagnosis and time-to-resolution, and define, track, and report on Support KPIs.

Job description

Description
WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We're hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
We're looking for a Director of Technical Support who brings engineering depth, operational rigor, and the credibility to stand shoulder-to-shoulder with enterprise security teams and R&D engineers alike. You'll own the technical health of our Support organization - setting the bar for how complex cloud issues are diagnosed, resolved, and prevented - while building the team, processes, and culture that make world-class support sustainable at scale.
This role reports to the VP of Technical Support and leads a global team of Technical Support Engineers and Managers. There is a travel requirement of approximately 10-20%.
RESPONSIBILITIES:
Technical Leadership
  • Lead a global team of Technical Support Engineers and Managers handling advanced troubleshooting across cloud environments (AWS, Azure, GCP), APIs, data pipelines, and enterprise integrations.
  • Serve as the highest-level escalation point for complex technical cases.
  • Drive root-cause analysis (RCA) for critical incidents and systemic product issues.
  • Establish technical standards for case handling, diagnostics, and escalation workflows.
  • Ensure team enablement through lab environments, sandbox systems, and reproducible test cases.
  • Lead internal technical reviews of recurring issues to surface architectural or product improvements.

Engineering Partnership
  • Act as the primary bridge between Support and Engineering - participating in bug triage and sprint planning as the voice of customer impact.
  • Identify patterns across cases and proactively escalate product gaps before they become customer-facing incidents.
  • Collaborate with Product and Technical Writing to improve documentation and self-service resources, reducing avoidable ticket volume.

Operational Excellence
  • Build and optimize processes that measurably improve time-to-diagnosis and time-to-resolution.
  • Define, track, and report on Support KPIs: CSAT, CES, MTTR, FRT, FCR, and escalation rate.
  • Implement structured RCA and post-incident review processes.
  • Oversee technical training programs that raise team capability in debugging, scripting, and systems analysis - including regular "bug-a-thon" sessions focused on systemic issue reduction.

Team Development
  • Recruit, mentor, and develop highly technical support engineers and managers across multiple regions.
  • Build technical career ladders within Support (e.g., Tier 3 Engineer, Escalation Engineer, Product Liaison).
  • Foster a culture of ownership, analytical rigor, and proactive problem-solving over reactive ticket handling.

Requirements
REQUIRED QUALIFICATIONS:
Experience & Leadership
  • 10+ years in enterprise software or cloud-native SaaS, including 5+ years in a senior leadership role managing technical support or escalation engineering teams.
  • 3+ years of hands-on experience as a Software Engineer, DevOps Engineer, SRE, or Tier 3 Escalation Engineer prior to moving into management.
  • Proven track record scaling global, 24/7 technical support operations with data-driven KPIs.
  • Experience owning headcount planning, hiring, and team budget.
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Technical Capabilities
  • Deep fluency in cloud architectures (AWS, Azure, or GCP) and SaaS data pipelines.
  • Ability to analyze logs, interpret stack traces, and use observability tools (Datadog, Splunk, OpenTelemetry) to identify systemic patterns.
  • Solid understanding of REST APIs, SQL/NoSQL data stores, and enterprise authentication (SSO, OAuth, SAML).
  • Demonstrated experience collaborating with software development teams to drive root-cause resolution and influence product quality.

Leadership & Communication
  • Able to translate complex technical issues into clear, concise narratives for executive and customer stakeholders.
  • Immediate credibility with enterprise IT and security teams in high-pressure situations.
  • Strong systems thinking - able to balance day-to-day operational responsiveness with long-term process and product improvements.
  • Comfortable operating in ambiguity; track record of designing and scaling processes in fast-paced, high-growth environments.

Preferred
  • Experience in cybersecurity or data security.
  • Experience building a Support organization or function from the ground up.
  • Familiarity efficiency (Python, Bash, or equivalent).
  • Experience building or managing lab/sandbox environments for technical validation.

COMPENSATION INFORMATION:
Compensation range: $140,000 - $180,000.
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
  • Ability to work remotely, with office setup reimbursement
  • Competitive salary
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance

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