ZipRecruiter

Log In

1

Sprint Technical Support Jobs (NOW HIRING)

Cyera

Technical Support Engineering Manager

Kansas City, MO · On-site +1

$140K - $160K/yr

The Technical Support Engineering Manager will lead a team of highly technical support engineers ... Participate in bug triage sessions and sprint planning as the voice of customer impact. * Identify ...

Seven Seven Software

Full Stack Developers

Newark, NJ · On-site

Lead the pre-sprint technical design and grooming activities. • Drive user story analysis, elaboration and design. Thrives to ensure code quality is high with supporting unit test and automation ...

SansuTek Inc.

RPA Technical Lead

Pittsburgh, PA

Work within Agile teams and participate in two-week sprint cycles * Support enterprise risk management automation initiatives * Collaborate with business and technical teams to translate requirements ...

EMERGENT METHOD

Technical Analyst

Baton Rouge, LA · On-site

Additionally, candidates should have relevant technical backgrounds and experience with exceptional ... Create user stories and acceptance criteria and support sprint planning, backlog grooming and ...

Peraton

Technical Project Manager SME

Linthicum, MD · On-site

$146K - $234K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

EMERGENT METHOD

Technical Analyst

Baton Rouge, LA · On-site

Additionally, candidates should have relevant technical backgrounds and experience with exceptional ... Create user stories and acceptance criteria and support sprint planning, backlog grooming and ...

Peraton

Technical Project Manager SME

Linthicum, MD · On-site

$146K - $234K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

Peraton

Technical Project Manager SME

Linthicum, MD

$146K - $234K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

Peraton

Senior Technical Project Manager

Linthicum, MD

$135K - $216K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

Peraton

Senior Technical Project Manager

Linthicum, MD

$135K - $216K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

Peraton

Senior Technical Project Manager

Linthicum, MD · On-site

$135K - $216K/yr

Directs and supervises support resources (direct hires and subcontractors) in accordance with ... Leads sprint reviews, demonstrations, and sprint retrospectives. * Creates sprint summary reports ...

next page

Showing results 1-20

People also search for

All JobsSprint Technical Support Jobs

Sprint Technical Support information

See salary details

$14

$26

$44

How much do sprint technical support jobs pay per hour?

As of May 31, 2026, the average hourly pay for sprint technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sprint Technical Support Specialist, and why are they important?

To thrive as a Sprint Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of wireless devices and networks, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic software is important for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These abilities ensure prompt, accurate solutions and high customer satisfaction in a fast-paced, service-oriented environment.

What are some common challenges faced by Sprint Technical Support representatives, and how are they typically addressed within the team?

Sprint Technical Support representatives often encounter challenges such as troubleshooting complex device issues, handling high call volumes, and addressing unique customer concerns. These challenges are typically managed through comprehensive onboarding, ongoing training, and access to detailed knowledge bases. Team members also collaborate closely, sharing solutions and best practices during regular meetings or through support channels, which fosters a supportive environment. This collaborative approach helps ensure that representatives can efficiently resolve issues while maintaining a high level of customer satisfaction.

What is Sprint Technical Support?

Sprint Technical Support refers to the customer service and technical assistance provided to Sprint customers for their wireless devices, services, and accounts. Technical support specialists help troubleshoot issues related to phones, data connectivity, billing, and other Sprint services. They can assist via phone, online chat, or in-person at Sprint stores. Their goal is to resolve customer problems efficiently and ensure a positive user experience.

What is the difference between Sprint Technical Support vs Sprint Customer Service Representative?

AspectSprint Technical SupportSprint Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with Sprint products and servicesAssisting customers with billing, account inquiries, and general service questions
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCustomer service, communication, patience
Work EnvironmentCall centers, technical support centers, remote supportCall centers, retail stores, remote customer service
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, communication skills

While both roles involve assisting Sprint customers, Sprint Technical Support focuses on resolving technical issues related to devices and network services, requiring technical expertise. In contrast, Sprint Customer Service Representatives handle billing, account questions, and general inquiries, emphasizing customer service skills. Both roles are essential in delivering comprehensive support to Sprint users but differ in their technical complexity and daily responsibilities.

More about Sprint Technical Support jobs
What job categories do people searching Sprint Technical Support jobs look for? The top searched job categories for Sprint Technical Support jobs are:
Sprint Technical Support jobs near you
Infographic showing various Sprint Technical Support job openings in the United States as of May 2026, with employment types broken down into 17% Internship, 17% Full Time, 49% Contract, and 17% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineering Manager

Cyera

Kansas City, MO • On-site, Remote

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Job description

Description
WHO WE ARE
Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.
THE OPPORTUNITY
We are seeking a highly technical and engineering-driven Technical Support Engineering Manager to lead and elevate our Support organization. This leader will combine deep technical expertise with strong people leadership to build a world-class technical support function capable of troubleshooting complex, distributed cloud systems and partnering closely with Engineering to continuously improve product quality and customer outcomes.
This position reports to the Head of Support and Customer Success Operations and requires on-site presence in St. Louis, MO.
The Technical Support Engineering Manager will lead a team of highly technical support engineers responsible for diagnosing, troubleshooting, and resolving complex product issues across cloud, data, and security environments. This is not a traditional support management role.
We are looking for someone who:
  • Has hands-on engineering experience
  • Understands distributed systems and cloud-native architectures
  • Can read logs, interpret stack traces, and analyze system behavior
  • Is comfortable working alongside R&D to drive root-cause resolution
  • Builds technical credibility with enterprise security and infrastructure teams

You will be responsible for raising the technical bar of the organization while ensuring operational excellence, customer trust, and strong cross-functional alignment with Product and Engineering.
RESPONSIBILITIES:
Technical Leadership
  • Lead a team of Technical Support Engineers handling advanced troubleshooting across cloud environments (AWS/Azure/GCP), APIs, data pipelines, and enterprise integrations.
  • Serve as the highest-level escalation point for complex technical cases.
  • Drive root-cause analysis (RCA) for critical incidents and systemic product issues.
  • Partner with Engineering on bug triage, defect prioritization, and long-term fixes.
  • Establish technical standards for case handling, diagnostics, and escalation workflows.
  • Ensure technical enablement of Subject Matter Experts through lab environments, sandbox systems, and reproducible test cases.
  • Lead internal technical reviews of recurring issues to identify architectural or product improvements.

Engineering Partnership & Product Feedback Loop
  • Act as the bridge between Support and Engineering.
  • Participate in bug triage sessions and sprint planning as the voice of customer impact.
  • Identify patterns in technical cases and proactively escalate product gaps.
  • Collaborate with Product and Technical Writing to improve documentation and reduce ticket volume through better self-service resources.

Operational Excellence
  • Build and refine processes that improve time-to-diagnosis and time-to-resolution for complex issues.
  • Define and track technical KPIs (MTTR, escalation rates, defect density, recurrence rate, severity trends).
  • Implement structured RCA processes and post-incident reviews.
  • Oversee technical training programs to elevate team capability in debugging, scripting, and systems analysis.
  • Plan and lead internal "bug-a-thons" focused on systemic issue reduction.

Team Development
  • Recruit, mentor, and develop highly technical support engineers.
  • Create technical career paths within Support (e.g., Tier 3, Escalation Engineer, Product Liaison).
  • Foster a culture of ownership, analytical rigor, and continuous improvement.
  • Promote engineering-level thinking within Support rather than reactive ticket handling.

Requirements
REQUIRED QUALIFICATIONS:
Required Technical Background
  • Bachelor's degree in Computer Science, Engineering, or equivalent technical experience.
  • 5+ years in a technical support, support engineering, DevOps, SRE, or software engineering role.
  • 2+ years leading or mentoring technical teams.
  • Strong understanding of:
  • Cloud platforms (AWS/Azure/GCP)
  • Distributed systems and SaaS architectures
  • APIs (REST), authentication (SSO, OAuth, SAML)
  • Logging and monitoring tools
  • Data stores (SQL/NoSQL) and data pipelines
  • Ability to analyze logs, debug production issues, and identify systemic patterns.
  • Experience collaborating directly with software development teams.

Preferred
  • Experience in cybersecurity or data security domains.
  • Familiarity with containerization (Docker/Kubernetes).
  • Scripting experience (Python, Bash, etc.).
  • Experience in high-growth SaaS environments.
  • Experience building or managing lab environments for technical validation.

Leadership Competencies
  • Technical credibility with enterprise IT and security stakeholders.
  • Strong systems thinking and structured problem-solving.
  • Ability to balance operational responsiveness with long-term product improvement.
  • Data-driven decision-making.
  • Comfort operating in ambiguity and scaling processes in a high-growth environment.

COMPENSATION INFORMATION:
Compensation Range: $140,000-$160,000.
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
  • Ability to work remotely, with office setup reimbursement
  • Competitive salary
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance

Apply