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Sprint Technical Support Jobs (NOW HIRING)

Mondo

Technical Delivery Manager

Greenbelt, MD · Hybrid

$120/hr

Technical Delivery Manager Location-Type: Knoxville, TN - must be able to relocate on your own ... Track sprint velocity, delivery metrics, risks, and resource allocation to support predictable ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

New

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

New

Sustainment

Technical Project Manager

Austin, TX · On-site

Support preparation of status updates and program reviews as needed Stakeholder Communication * Produce daily/weekly sprint reports for engineering leadership and executives * Translate technical ...

Sustainment

Technical Project Manager

Austin, TX · On-site

Support preparation of status updates and program reviews as needed Stakeholder Communication * Produce daily/weekly sprint reports for engineering leadership and executives * Translate technical ...

Arcfield

Technical Project Manager

Herndon, VA · On-site

... supported principal's organization or appropriate external stakeholders to provide background ... Sprint Planning, Sprint Review, and Sprint Retrospective meetings. • Ability to lead multiple ...

Baylor Genetics

Technical Lead

The Technical Lead will be responsible for end-to-end delivery and stability of customer facing ... Plan and prioritize sprint work across features, tech debt, and support. * Partner with product, QA ...

CyberMedia Technologies

Technical Project Manager

... sprint plans, and release schedules using Azure DevOps to support iterative development and ... Ensure technical solutions meet defined business, functional, and non-functional requirements ...

VTI Aerospace

Technical Program Manager

Seattle, WA · On-site

$146.80K - $190K/yr

Support sprint planning and help ensure engineering work is clearly defined and prioritized * Track ... Technical background in software engineering or data systems Why You'll Love Working Here

FastTek

System Analyst

Detroit, MI

System Analyst #1052068 Position Description: IT Technical Support Transition and Knowledge ... Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews ...

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Sprint Technical Support information

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$14

$26

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How much do sprint technical support jobs pay per hour?

As of May 31, 2026, the average hourly pay for sprint technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sprint Technical Support Specialist, and why are they important?

To thrive as a Sprint Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of wireless devices and networks, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic software is important for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These abilities ensure prompt, accurate solutions and high customer satisfaction in a fast-paced, service-oriented environment.

What are some common challenges faced by Sprint Technical Support representatives, and how are they typically addressed within the team?

Sprint Technical Support representatives often encounter challenges such as troubleshooting complex device issues, handling high call volumes, and addressing unique customer concerns. These challenges are typically managed through comprehensive onboarding, ongoing training, and access to detailed knowledge bases. Team members also collaborate closely, sharing solutions and best practices during regular meetings or through support channels, which fosters a supportive environment. This collaborative approach helps ensure that representatives can efficiently resolve issues while maintaining a high level of customer satisfaction.

What is Sprint Technical Support?

Sprint Technical Support refers to the customer service and technical assistance provided to Sprint customers for their wireless devices, services, and accounts. Technical support specialists help troubleshoot issues related to phones, data connectivity, billing, and other Sprint services. They can assist via phone, online chat, or in-person at Sprint stores. Their goal is to resolve customer problems efficiently and ensure a positive user experience.

What is the difference between Sprint Technical Support vs Sprint Customer Service Representative?

AspectSprint Technical SupportSprint Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with Sprint products and servicesAssisting customers with billing, account inquiries, and general service questions
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCustomer service, communication, patience
Work EnvironmentCall centers, technical support centers, remote supportCall centers, retail stores, remote customer service
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, communication skills

While both roles involve assisting Sprint customers, Sprint Technical Support focuses on resolving technical issues related to devices and network services, requiring technical expertise. In contrast, Sprint Customer Service Representatives handle billing, account questions, and general inquiries, emphasizing customer service skills. Both roles are essential in delivering comprehensive support to Sprint users but differ in their technical complexity and daily responsibilities.

More about Sprint Technical Support jobs
What job categories do people searching Sprint Technical Support jobs look for? The top searched job categories for Sprint Technical Support jobs are:
Sprint Technical Support jobs near you
Infographic showing various Sprint Technical Support job openings in the United States as of May 2026, with employment types broken down into 17% Internship, 17% Full Time, 49% Contract, and 17% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Delivery Manager

Technical Delivery Manager

Mondo

Greenbelt, MD • Hybrid

$120/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description


Job Title: Technical Delivery Manager
Location-Type: Knoxville, TN - must be able to relocate on your own!
Start Date Is: ASAP
Duration: Direct Hire
Compensation Range: $120-140k
Benefits: Eligible for Health, Dental, Vision, 401K, PTO
Must be authorized to work in the U.S. This position is not eligible for sponsorship .

We are seeking a highly experienced and adaptable Senior Technical Delivery Manager to drive execution across cross-functional product and technology initiatives.

This hybrid role combines project management, Agile facilitation, and business analysis — serving as the critical bridge between Product, Engineering, and Business stakeholders. The individual carries direct accountability across the full delivery lifecycle, from requirements through execution, operating as the central point of coordination across business and technical domains. You will play a key role in aligning teams, improving workflows, and ensuring delivery of scalable digital solutions in a fast-paced and evolving environment.


Job Description:

  • Act as the bridge between Product and Engineering for an embedded AdTech engineering organization

  • Partner closely with engineering leadership, tech leads, Product, and cross-functional stakeholders to keep initiatives aligned and moving forward

  • Own Agile delivery processes across multiple engineering teams, including sprint planning, backlog grooming, standups, retrospectives, and velocity tracking

  • Coordinate work across 6 engineering teams supporting similar initiatives across different platforms/devices (iOS, platform/device variations, etc.)

  • Manage and maintain Jira boards, sprint health, reporting, dependencies, priorities, and timelines

  • Help clearly define project scope, requirements, deliverables, and engineering efforts

  • Work with tech leads who are currently balancing both engineering and Agile coordination responsibilities to reduce operational overhead and improve execution flow

  • Facilitate communication between U.S. and India-based teams to ensure alignment across time zones and maintain delivery momentum

  • Identify blockers, push back where necessary, and help prioritize workstreams based on business and engineering impact

  • Track sprint velocity, delivery metrics, risks, and resource allocation to support predictable execution

  • Ensure engineering teams can respond quickly to changing product priorities while maintaining sprint discipline and operational efficiency

  • Participate in backlog planning and sprint coordination meetings, including occasional late evening meetings to support India/U.S. collaboration (typically 1–2x per week)

Requirements:

  • 5–10 years of experience in Project Management, Scrum Master, or Business Analyst roles

  • Proven experience leading cross-functional initiatives involving Product and Engineering teams

  • Strong expertise in Agile/Scrum methodologies, including facilitation of all ceremonies

  • Deep working knowledge of Jira and associated project and workflow management tooling

  • Demonstrated ability to manage complex projects from concept through delivery across multiple concurrent workstreams

  • Strong business analysis skills, including gathering requirements, documentation, and scope management

  • Excellent written and verbal communication skills, with the ability to adapt register and detail for varied audiences

  • Experience communicating project status and risk to senior and executive-level leadership

  • Experience coordinating work across distributed teams in multiple time zones