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Sprint Technical Support Jobs (NOW HIRING)

NeevSys Inc

TECHNICAL PROJECT MANAGER

Vienna, VA · On-site

Technical Project Manager / Scrum Master, Appian Preferred Job Summary We are seeking an ... daily sprint progress, velocity, burn-down charts, backlog health, and team capacity. * Support ...

Perfict

Technical Project Manager

Dublin, CA · On-site

The role involves managing work in sprint cycles, translating technical updates into business ... zone collaboration • Support roadmap execution, milestone tracking, issue management, and ...

SPR

National Case Support Specialist

Beachwood, OH · On-site

The National Case Coverage Specialist provides field-based clinical and technical support for the SPRINT ® PNS System across the United States. This role functions in collaboration with the Director ...

LTS

OR

Facilitate Agile sprint execution across multiple concurrent scrum teams, including sprint planning ... Support modernization efforts involving legacy VistA/MUMPS-based systems and enterprise healthcare ...

LTS

Technical Project Manager

Facilitate Agile sprint execution across multiple concurrent scrum teams, including sprint planning ... Support modernization efforts involving legacy VistA/MUMPS-based systems and enterprise healthcare ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

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Sprint Technical Support information

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$14

$26

$44

How much do sprint technical support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for sprint technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Sprint Technical Support?

Sprint Technical Support refers to the customer service and technical assistance provided to Sprint customers for their wireless devices, services, and accounts. Technical support specialists help troubleshoot issues related to phones, data connectivity, billing, and other Sprint services. They can assist via phone, online chat, or in-person at Sprint stores. Their goal is to resolve customer problems efficiently and ensure a positive user experience.

What are some common challenges faced by Sprint Technical Support representatives, and how are they typically addressed within the team?

Sprint Technical Support representatives often encounter challenges such as troubleshooting complex device issues, handling high call volumes, and addressing unique customer concerns. These challenges are typically managed through comprehensive onboarding, ongoing training, and access to detailed knowledge bases. Team members also collaborate closely, sharing solutions and best practices during regular meetings or through support channels, which fosters a supportive environment. This collaborative approach helps ensure that representatives can efficiently resolve issues while maintaining a high level of customer satisfaction.

What is the difference between Sprint Technical Support vs Sprint Customer Service Representative?

AspectSprint Technical SupportSprint Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with Sprint products and servicesAssisting customers with billing, account inquiries, and general service questions
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCustomer service, communication, patience
Work EnvironmentCall centers, technical support centers, remote supportCall centers, retail stores, remote customer service
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, communication skills

While both roles involve assisting Sprint customers, Sprint Technical Support focuses on resolving technical issues related to devices and network services, requiring technical expertise. In contrast, Sprint Customer Service Representatives handle billing, account questions, and general inquiries, emphasizing customer service skills. Both roles are essential in delivering comprehensive support to Sprint users but differ in their technical complexity and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Sprint Technical Support Specialist, and why are they important?

To thrive as a Sprint Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of wireless devices and networks, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic software is important for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These abilities ensure prompt, accurate solutions and high customer satisfaction in a fast-paced, service-oriented environment.
More about Sprint Technical Support jobs
What job categories do people searching Sprint Technical Support jobs look for? The top searched job categories for Sprint Technical Support jobs are:
Sprint Technical Support jobs near you
Infographic showing various Sprint Technical Support job openings in the United States as of June 2026, with employment types broken down into 82% Part Time, and 18% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Customer Care Specialist I (DEALERTRACK FI)

Technical Customer Care Specialist I (DEALERTRACK FI)

Cox

Salt Lake City, UT • On-site

$16.59 - $24.86/hr

Other

PTO

Posted 21 days ago

Key responsibilities

  • Work directly with clients via phone, email, chat and other electronic methods to resolve application and product issues.

  • Accurately log all customer information in the CRM tool.

  • Facilitate communication with other departments as needed to resolve client concerns.

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

7th of 80 rated telecommunications companies

Job description

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
6240 Sprint Pkwy
Overland Park, KS
224 Valley Creek Blvd Suite 400
Exton, PA
1 Howard St.
Burlington, VT
6305 Peachtree Dunwoody Rd. Bldg B
Atlanta, GA
13693 S. 200 W
Draper UT
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
This position-must be able to work any shift during business hours.
Shift Schedule:

  • Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST
The Technical Customer Care Specialist I will:
  • Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
  • Will be responsible for routine customer questions relating to product usage within Dealertrack support
  • Provide support for technical issues relating to the Cox Automotive suite of products
  • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
Your role:
  • Handle routine customer questions relating to product usage
  • Provide technical support on issues through to resolution
  • Maintains expert-level knowledge of line of business processes and procedures
  • Accurately log all customer information in the CRM tool
  • Facilitate communication to other departments as needed to resolve client concerns
  • Communicate with key stakeholders to identify and resolve inquiries.
  • Provide proper follow- up to ensure customer is kept apprised of the issue status
Minimum Qualifications:
  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality.
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
What We Look For (Preferred):
  • Displays strong dependability and reliability.
  • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
  • CRM case logging/Salesforce experience
  • Experience with interaction distribution systems such as Genesys Pure Cloud.
  • Automotive industry knowledge.

USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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