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Sprint Technical Support Jobs (NOW HIRING)

Senior Technical Project Manager Location: Rockville, MD Work Model: Hybrid, minimum 2 to 3 days ... Sprint planning and delivery tracking. * Release and deployment management. * Production support ...

Technical Project Manager

Washington, DC ยท On-site

$155K - $165K/yr

... solutions supporting mission and operational goals. * Lead planning and roadmap development for complex technical solutions, coordinating releases against sprint cycles. * Serve as Scrum Master ...

The role involves managing work in sprint cycles, translating technical updates into business ... zone collaboration โ€ข Support roadmap execution, milestone tracking, issue management, and ...

Technical PM

Seattle, WA ยท On-site

$140K/yr

Track sprint commitments, monitor progress, and proactively adjust plans to maintain delivery ... Drive delivery of a portfolio of MuleSoft integrations supporting an enterprise ERP implementation.

Technical PM

Seattle, WA ยท On-site

$140K/yr

Track sprint commitments, monitor progress, and proactively adjust plans to maintain delivery ... Drive delivery of a portfolio of MuleSoft integrations supporting an enterprise ERP implementation.

Technical Project Manager

Washington, DC ยท On-site

$155K - $165K/yr

... solutions supporting mission and operational goals. * Lead planning and roadmap development for complex technical solutions, coordinating releases against sprint cycles. * Serve as Scrum Master ...

Facilitate Agile sprint execution across multiple concurrent scrum teams, including sprint planning ... Support modernization efforts involving legacy VistA/MUMPS-based systems and enterprise healthcare ...

Facilitate Agile sprint execution across multiple concurrent scrum teams, including sprint planning ... Support modernization efforts involving legacy VistA/MUMPS-based systems and enterprise healthcare ...

Technical Lead

Reston, VA ยท On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

Technical Lead

Reston, VA ยท On-site +1

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint-ready stories, testable acceptance criteria, and implementation plans. * Lead or support ...

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Sprint Technical Support information

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$14

$26

$44

How much do sprint technical support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for sprint technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Sprint Technical Support?

Sprint Technical Support refers to the customer service and technical assistance provided to Sprint customers for their wireless devices, services, and accounts. Technical support specialists help troubleshoot issues related to phones, data connectivity, billing, and other Sprint services. They can assist via phone, online chat, or in-person at Sprint stores. Their goal is to resolve customer problems efficiently and ensure a positive user experience.

What are some common challenges faced by Sprint Technical Support representatives, and how are they typically addressed within the team?

Sprint Technical Support representatives often encounter challenges such as troubleshooting complex device issues, handling high call volumes, and addressing unique customer concerns. These challenges are typically managed through comprehensive onboarding, ongoing training, and access to detailed knowledge bases. Team members also collaborate closely, sharing solutions and best practices during regular meetings or through support channels, which fosters a supportive environment. This collaborative approach helps ensure that representatives can efficiently resolve issues while maintaining a high level of customer satisfaction.

What is the difference between Sprint Technical Support vs Sprint Customer Service Representative?

AspectSprint Technical SupportSprint Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with Sprint products and servicesAssisting customers with billing, account inquiries, and general service questions
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCustomer service, communication, patience
Work EnvironmentCall centers, technical support centers, remote supportCall centers, retail stores, remote customer service
Common CertificationsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, communication skills

While both roles involve assisting Sprint customers, Sprint Technical Support focuses on resolving technical issues related to devices and network services, requiring technical expertise. In contrast, Sprint Customer Service Representatives handle billing, account questions, and general inquiries, emphasizing customer service skills. Both roles are essential in delivering comprehensive support to Sprint users but differ in their technical complexity and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Sprint Technical Support Specialist, and why are they important?

To thrive as a Sprint Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of wireless devices and networks, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic software is important for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These abilities ensure prompt, accurate solutions and high customer satisfaction in a fast-paced, service-oriented environment.
More about Sprint Technical Support jobs
Infographic showing various Sprint Technical Support job openings in the United States as of July 2026, with employment types broken down into 15% Locum Tenens, 48% Full Time, 1% Part Time, 4% Contract, 30% Nights, and 2% Summer. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
.NET / AWS Lead Technical Consultant

.NET / AWS Lead Technical Consultant

Perficient

Charlotte, NC โ€ข On-site

Full-time

Posted 25 days ago


Job description


We currently have a career opportunity for a .NET / AWS Lead Developer to join our team located in Ft Mill, SC or Charlotte, NC area. This is a hybrid, 3 days a week in office role.
Job Overview:
As a Lead Technical Consultant, you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design.
Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
  • Lead the technical planning & requirements gathering phases including estimate, develop, test, manage projects, architect and deliver.
  • Serve as a technical lead and mentor. Provide technical support or leadership in the development and continual improvement of service.
  • Collaborate on the design and development of the appropriate solution with client lead and/or project Architect.
  • Ensure implementation, and deployment is done following best practices and client standards.
  • Engage in the process of developing technical documentation efforts and creation of user stories.
  • Conduct code audits and reviews as required.
  • Develop unit testing of code components per the user story.
  • Develop and maintain effective working relationships with team members and clients.
  • Participate in the creation of the WBS and backlog per sprint and assist PM in project planning.
  • Independently manage assigned tasks.
  • Attend sprint planning, retrospective meetings, daily stand-ups and report technical blockers to the project lead.

Qualifications
  • Passionate coder with 7+ years of enterprise software programming experience with various languages including C#.
  • Strong expertise with .NET, Redis, Kafka, as well as various AWS services, including Lambda, S3, DynamoDB, EKS, Glue, Elasticsearch, and EMR.
  • Practical experience in designing, developing, and deploying solutions, leveraging various AI tools to enhance efficiency.
  • Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
  • Familiarity with AI-enhanced platforms is a plus.
  • A solid understanding of AI capabilities and limitations including ethical considerations is expected.
  • Strong debugging, problem solving and investigative skills. Ability to assimilate disparate information (log files, error messages etc.) and pursue leads to find root cause problems.
  • Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.
  • Possesses a strong understanding of AI capabilities, limitations, and ethical considerations.
  • Self-starter who can work independently.
  • Strong consulting and communication skills. Ability to work effectively with various organizations in pursuit of problem solutions.
  • Experience working with a globally distributed teams.
  • Experience in complete project life cycle activities on development and maintenance projects.
  • Knowledge and experience in developing software using agile methodologies.
  • Strong sense of urgency, detail oriented with the ability to manage and prioritize work flow.
  • Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.
  • Proficient in authoring, editing and presenting technical documents.
  • Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.
  • Bachelor's Degree in MIS, Computer Science, Math, Engineering or comparable major.

ABOUT THE TEAM
Our App Modernization team helps businesses transform legacy systems and build future-ready applications. We deliver end-to-end solutions-combining cloud migration, custom application development, multi-cloud strategies, and modern UI and API integration. With expertise in DevSecOps, modern frameworks, and enterprise platforms, our team of engineers, architects, and project leaders partner with leading brands to drive innovation, accelerate delivery, and create lasting business impact. We also integrate AI-driven capabilities-such as intelligent automation, predictive analytics, and generative development tools-to enhance scalability, performance, and user experience.
ADDITIONAL INFORMATION
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Applications will be accepted until the position is filled or the posting is removed.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $93,600.00 to $170,640.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
#LI-GS1 #LI-.NETLeadDev #LI-FtMillSC
About Us
Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world's most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.