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How much do sprint customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for sprint customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sprint Customer Service Representative, and why are they important?

To thrive as a Sprint Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Patience, active listening, and a positive attitude help representatives excel in handling customer inquiries and resolving issues. These skills and qualities are vital for delivering excellent customer experiences, retaining clients, and maintaining Sprint’s reputation.

What are some common challenges faced by Sprint Customer Service Representatives, and how can they be effectively managed?

Sprint Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and navigating billing or technical concerns. Managing these challenges effectively involves maintaining a calm and empathetic demeanor, utilizing available training and resources, and collaborating closely with team leads or technical support specialists. Developing strong communication and problem-solving skills helps representatives address customer needs efficiently, while regular feedback and coaching sessions can further support personal and professional growth in the role.

What is the difference between Sprint Customer Service Representative vs Telesales Agent?

AspectSprint Customer Service RepresentativeTelesales Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail stores, remote customer supportOutbound sales calls, telemarketing environments
Employer & IndustryTelecommunications, customer serviceTelecommunications, sales-focused roles
Primary FocusAssisting customers, resolving issues, providing informationGenerating sales, promoting products/services

While both roles operate within the telecommunications industry, Sprint Customer Service Representatives focus on assisting customers with their accounts and resolving issues, whereas Telesales Agents primarily aim to sell products or services over the phone. The skills and credentials overlap, but their main objectives and work environments differ.

What are Sprint Customer Service Representatives?

Sprint Customer Service Representatives are professionals who assist customers of Sprint (now part of T-Mobile) with their mobile phone accounts, billing issues, technical problems, and general inquiries. They communicate with customers via phone, chat, or email, providing solutions and support to ensure customer satisfaction. These representatives are trained to handle a variety of issues, from troubleshooting devices to explaining service plans and processing payments or changes to accounts. Their role is essential in maintaining positive relationships between the company and its customers.
More about Sprint Customer Service Representative jobs
What cities are hiring for Sprint Customer Service Representative jobs? Cities with the most Sprint Customer Service Representative job openings:
What states have the most Sprint Customer Service Representative jobs? States with the most job openings for Sprint Customer Service Representative jobs include:
What job categories do people searching Sprint Customer Service Representative jobs look for? The top searched job categories for Sprint Customer Service Representative jobs are:
Sprint Customer Service Representative jobs near you
Infographic showing various Sprint Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 38% Full Time, 54% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Tempo Service

Irving, TX

$20 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Customer Service Representative

Hot Job

Tempo Headquarters Irving - Irving, TX 75061

Overview

Salary Range $20.00 - $21.00 Hourly Position Type Full Time Job Shift Day Education Level High School Category Construction

Description

Summary: Tempo's Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls, schedule appointments, and answer or redirect customer concerns. Our Customer Service Representative will also perform other duties as assigned.

Essential Duties and Responsibilities:

  • Answer and schedule inbound service calls.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Promoting our Club Memberships
  • Navigate our company database platform proficiently.
  • Building customer relationships while assisting customers professionally and accurately.
  • Other duties as assigned.
Qualifications
  • Friendly, outgoing.
  • Upbeat, professional, and enjoys helping people.
  • Genuine empathy toward customer's problems.
  • Knowledge of the HVAC industry and terminology is recommended but not required.
  • Able to multitask, prioritize, and manage time efficiently.
  • A willingness to help in all areas within the department…TEAM PLAYER.
  • Detail oriented.
  • Able to process high volumes of work with accuracy.
  • Pass a pre-employment drug screen and criminal background check.
  • Salesforce experience will be plus point.

Education and/or Experience

  • High school degree or equivalent.
  • Minimum of two years' experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
  • Basic knowledge of Microsoft Office applications (Outlook, Excel and Word).
  • Excellent written and verbal communication skills
  • Product knowledge of Tempo's services a plus.

Physical Requirements:

  • Must be able to sit for long periods of time.
  • Must be able to work varying shifts including days, nights, and weekends.

Language Skills

Bilingual (English/Spanish) preferred

Benefits:

  • Employee ownership (ESOP) with Employer Match
  • Competitive pay
  • Paid vacations (3 weeks)
  • Bereavement Pay
  • 7 holidays
  • 1 Floating Holiday
  • Health, Dental, Vision Insurance
  • $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
  • Disability income protection plan (Short-Term & Long-Term Disability)
  • 401 (k) savings plan
  • Continued education and training programs

Tempo is committed to equal employment opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable federal, state or local laws

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