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How much do spectrum community solutions jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for spectrum community solutions in the United States is $30.93, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $36.30 per hour, depending on experience, location, and employer.

What is Spectrum Community Solutions?

Spectrum Community Solutions is a division of Charter Communications that provides internet, TV, and voice services specifically tailored for multi-dwelling units (MDUs) such as apartments, condominiums, and student housing. The service aims to deliver high-speed connectivity and advanced entertainment options for residents while offering property managers customized solutions and dedicated support. Spectrum Community Solutions is designed to simplify technology management for property owners and enhance the living experience for residents.

What are the key skills and qualifications needed to thrive as a Spectrum Community Solutions representative?

To excel as a Spectrum Community Solutions Representative, you generally need strong customer service abilities, sales skills, and a high school diploma or equivalent. Proficiency in CRM software, telecommunications technology, and familiarity with Spectrum’s product suite are important technical qualifications. Excellent interpersonal communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for delivering tailored solutions, ensuring customer satisfaction, and driving business growth in a competitive market.

How does a role with Spectrum Community Solutions typically interact with property managers and residents on a daily basis?

In a Spectrum Community Solutions position, you'll regularly collaborate with property managers to coordinate service installations, address connectivity issues, and ensure resident satisfaction. Daily tasks often include troubleshooting, responding to service requests, and providing technical support either on-site or remotely. Building strong relationships with both property staff and residents is key, as clear communication helps resolve issues efficiently and fosters a positive experience. The role requires adaptability, as you'll encounter a variety of technical challenges and customer needs across different multi-dwelling properties.
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Infographic showing various Spectrum Community Solutions job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $64,331 per year, or $30.9 per hour.

Customer Service Representative ($20 PH starting)

SPECTRUM

Buffalo, NY • On-site

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.


How You’ll Make an Impact   

  • Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
  • Manage account activation, maintenance and billing concerns through thoughtful phone support
  • Recommend upgrades and solutions based on customer needs to enhance product value
  • Process orders and navigate account management systems for new sales and account updates
  • Facilitate escalations and determine if field visits are needed for complex issues
  • Contribute ideas to improve the customer experience and build long-term relationships
  • Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

  • Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

  • High school diploma or equivalent

Experience   

  • Customer service and sales or retention experience

Skills   

  • Ability to read, write, speak and understand English
  • Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
  • Proficiency in billing systems
  • Strong verbal and written communication skills
  • Complex problem solving abilities
  • Quick thinking, goal orientation, ambition and determination
  • Strong follow-up, accuracy, multitasking and attention to detail
  • Positive phone demeanor and excellent customer service
  • Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

Experience

  • 1+ years working in cable operations or telecommunications call center

#LI-JE1
CBI112 2026-80211 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $24.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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