Rochester, NY · On-site
$20/hr
As a National Field Support Representative , you'll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You'll use your technical and interpersonal ...
Rochester, NY · On-site
$20/hr
As a National Field Support Representative , you'll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You'll use your technical and interpersonal ...
$20 - $27.80/hr
Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems * Solving technical issues in real-time using the ...
$20 - $27.80/hr
Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems * Solving technical issues in real-time using the ...
$177K - $295K/yr
... to Field Technicians (quota and routing) * Forecast in-house and contractor resource needs to meet customer and financial demands * Work with other business units to develop and execute Spectrum ...
$177K - $295K/yr
... to Field Technicians (quota and routing) * Forecast in-house and contractor resource needs to meet customer and financial demands * Work with other business units to develop and execute Spectrum ...
Boone, NC · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Boone, NC · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Russellville, AL · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Russellville, AL · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Nags Head, NC · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Nags Head, NC · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Jeffersonville, IN · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Jeffersonville, IN · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Milwaukee, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Milwaukee, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Colby, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Colby, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Cedartown, GA · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
New
Cedartown, GA · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
New
Appleton, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Appleton, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Rhinelander, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Rhinelander, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Nicholasville, KY · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Nicholasville, KY · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Onalaska, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Onalaska, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Lexington, KY · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Lexington, KY · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Morehead, KY · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Morehead, KY · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Asheville, NC · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Asheville, NC · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Stevens Point, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Stevens Point, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Carmel, IN · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
Carmel, IN · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
New London, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
New London, WI · On-site
$20/hr
As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...
$11.78 - $14.05
1% of jobs
$14.05 - $16.32
7% of jobs
$16.32 - $18.60
14% of jobs
$18.89 is the 25th percentile. Wages below this are outliers.
$18.60 - $20.87
22% of jobs
The median wage is $21.56 / hr.
$20.87 - $23.14
19% of jobs
$25.11 is the 75th percentile. Wages above this are outliers.
$23.14 - $25.42
14% of jobs
$25.42 - $27.69
9% of jobs
$27.69 - $29.96
5% of jobs
$29.96 - $32.23
3% of jobs
$32.23 - $34.51
3% of jobs
$34.51 - $36.78
2% of jobs
$11
$23
$36
To thrive as a Spectrum Field Technician, you need a strong understanding of broadband, cable, and telecommunications systems, typically supported by a high school diploma or equivalent and relevant field experience. Familiarity with hand tools, signal meters, cable testing equipment, and customer service software is common, while certifications such as SCTE (Society of Cable Telecommunications Engineers) or OSHA safety training can be valuable. Excellent problem-solving skills, effective communication, and a customer-oriented attitude distinguish top performers. These skills ensure safe, efficient installation and troubleshooting while building positive relationships with customers and ensuring reliable service delivery.
A typical day for a Spectrum Field Technician involves traveling to customer locations to install, maintain, or repair cable TV, internet, and phone services. You’ll use both manual tools and diagnostic equipment to identify and resolve issues, often working independently but occasionally collaborating with team members for complex troubleshooting. Direct interaction with customers is a key part of the job, as you’ll explain services, answer questions, and ensure satisfaction with installations or repairs. The role combines hands-on technical work with customer service, offering variety and the opportunity to see tangible results from your efforts.
A Spectrum Field Technician is responsible for installing, maintaining, and troubleshooting Spectrum's cable, internet, and phone services for residential and business customers. They ensure proper signal transmission, educate customers on equipment use, and resolve service issues on-site. The role involves working outdoors, climbing ladders, and interacting with customers regularly. It requires technical skills, problem-solving abilities, and a commitment to customer service.
$20/hr
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
7.9
Based on 611 frontline employees who took The Breakroom Quiz
31st of 96 rated telecommunications companies
As a National Field Support Representative, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.
What our National Field Support Representatives Enjoy Most About the Role
Working Conditions
In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.
Required Qualifications
Preferred Qualifications
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Technology, communication and media and telecommunications
10,000+ Employees
Stamford, CT, US
