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Spectrum Call Jobs (NOW HIRING)

Mypath

Call Center Specialist

Green Bay, WI · On-site +1

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... Our companies provide a spectrum of services and support which promote the ability of those we ...

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Spectrum Call information

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How much do spectrum call jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for spectrum call in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Spectrum Call vs Spectrum Customer Service Representative?

AspectSpectrum CallSpectrum Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training in customer service and technical supportHigh school diploma or equivalent; training in customer service and product knowledge
Work EnvironmentCall centers, remote or on-site, handling customer inquiries and technical issuesCall centers, on-site or remote, assisting customers with billing, service issues, and technical support
Employer & Industry UsageTelecommunications industry, customer support rolesTelecommunications industry, customer support roles

While both roles involve assisting Spectrum customers via phone, Spectrum Call typically refers to the overall call handling process, including technical troubleshooting, whereas Spectrum Customer Service Representative focuses more on billing, account management, and general support. Both roles require similar credentials and work in comparable environments, often overlapping in daily tasks.

What are some common challenges faced by Spectrum Call Center representatives, and how can they be managed effectively?

Spectrum Call Center Representatives often encounter high call volumes and must address a wide variety of customer concerns, ranging from technical issues to billing inquiries. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and apply company protocols. Effective representatives use available resources, such as knowledge bases and support from experienced team members, to resolve issues efficiently while maintaining a positive customer experience. Regular training and feedback sessions also help employees stay updated on new products and solutions, ensuring continued professional growth.

What are the key skills and qualifications needed to thrive as a Spectrum Call Center representative?

To excel as a Spectrum Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is important. Outstanding representatives demonstrate patience, active listening, and the ability to remain calm under pressure. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

What is a Spectrum Call representative?

Spectrum Call representatives are customer service professionals who handle incoming and outgoing calls on behalf of Spectrum, a telecommunications company. Their primary responsibilities include assisting customers with account inquiries, technical support, billing questions, and service troubleshooting. They are trained to provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Spectrum Call representatives may also promote additional services or upgrades based on customer needs.
What cities are hiring for Spectrum Call jobs? Cities with the most Spectrum Call job openings:
What states have the most Spectrum Call jobs? States with the most job openings for Spectrum Call jobs include:
Spectrum Call jobs near you

Vertical Major Account Executive, Generalist, Spectrum Business

Spectrum Business

Reno, NV • On-site

Full-time

Re-posted yesterday

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

30th of 97 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a sales role where you can drive new business and nurture lasting client partnerships? As a Vertical Major Account Executive, Generalist at Spectrum Business, you will blend consultative sales and account management to deliver voice, data and video solutions within a defined territory. Your expertise in building relationships and providing tailored strategies will help clients achieve their goals and fuel Spectrum’s continued growth. 


How You Will Make an Impact 

  • Conduct consultative needs analyses with prospective clients to create customer-focused solutions 
  • Develop relationships with existing customers to upsell new services and secure contract renewals 
  • Design and present compelling sales proposals that address the complex communication requirements of medium and large businesses 
  • Self-generate leads by reaching out to prospective clients via telephone, cold call visits, networking and industry events 
  • Qualify new leads, coordinate site surveys and submit return on investment analyses to sales management 
  • Maintain accurate sales databases to report activity and customer information 
  • Collaborate with the Account Management Team and business services support groups to ensure seamless client handoff and retention 
  • Participate in sales meetings and training sessions to enhance your sales knowledge 


Working Conditions 

  • Office-based role with travel required to assigned territories, industry events and company facilities, including travel during inclement weather

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or equivalent from an accredited organization (GED) 

Experience 

  • Experience in a consultative sales or account management role  

Skills 

  • Read, write, speak and understand English 
  • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks 
  • Proven networking, negotiation and closing abilities 
  • Strong verbal, written and interpersonal communication skills 
  • Valid and active State driver’s license with a safe driving record 

Preferred Qualifications 

Education 

  • Bachelor’s degree in a business-related field  

Experience 

  • 3+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications B2B industry 

Skills 

  • Demonstrated experience using CRM systems such as SalesForce 
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

#LI-DP1
SCM262 2026-76970 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or equivalent from an accredited organization (GED) 

Experience 

  • Experience in a consultative sales or account management role  

Skills 

  • Read, write, speak and understand English 
  • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks 
  • Proven networking, negotiation and closing abilities 
  • Strong verbal, written and interpersonal communication skills 
  • Valid and active State driver’s license with a safe driving record 

Preferred Qualifications 

Education 

  • Bachelor’s degree in a business-related field  

Experience 

  • 3+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications B2B industry 

Skills 

  • Demonstrated experience using CRM systems such as SalesForce 
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 
Employment Type: Full Time

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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